Response from the property

Dear Mathias, Thank you very much for your wonderful review and for choosing to spend your 7-night stay with us. We are delighted to hear that you enjoyed the room, our garden, the breakfast on the terrace, and the service provided by our team. We also truly appreciate your helpful suggestion regarding the sunbeds and terrace chairs. Feedback like yours is very valuable to us and helps us continue improving our guests’ experience. It was a pleasure having you with us, and we hope to welcome you back to Casolare Le Terre Rosse in the future! Warm regards, The Niccolini Family & the Casolare Le Terre Rosse Team

Response from the property

Dear Yen, Thank you for your wonderful review and for choosing Hotel Casolare Le Terre Rosse in San Gimignano for your stay in Tuscany. We are delighted to know that you enjoyed the authentic Tuscan atmosphere, the beautiful views of the surrounding countryside, and our convenient location close to the historic center of San Gimignano. It is also a pleasure to hear that our breakfast buffet helped make your experience even more enjoyable. Our goal is to offer every guest a relaxing stay immersed in the beauty of Tuscany, combining comfort, hospitality, and the unique charm of the San Gimignano area. Thank you for recommending our hotel to future travelers looking for an authentic Tuscan experience. We look forward to welcoming you back to Hotel Casolare Le Terre Rosse for another memorable holiday in Tuscany. La famiglia Niccolini e lo Staff dell'Hotel Casolare Le Terre Rosse

Response from the property

Dear Spela, thank you for sharing your feedback about your stay at Hotel Casolare Le Terre Rosse in San Gimignano. We are sorry to read that some aspects of your room did not meet your expectations, particularly the comfort of the mattress and the air quality. We take comments like yours very seriously, as our goal is to provide a comfortable and relaxing stay in the Tuscan countryside. At the same time, we would like to kindly mention that during your departure you informed us that you had a “change of plans.” Had we been made aware of the concerns you experienced during your stay, our team would have been more than happy to assist you immediately, offering a room change or another suitable solution to ensure your comfort. Our staff is always available on-site to support our guests, and we truly regret not having had the opportunity to address the situation in real time. Your feedback is very important to us and helps us to continuously improve the quality of our service at Hotel Casolare Le Terre Rosse. We sincerely hope to have the chance to welcome you again to San Gimignano and provide you with a much better experience. The Niccolini Family and the Staff of Hotel Casolare Le Terre Rosse

Response from the property

Dear Brent, Thank you very much for sharing your kind review. We are pleased that you appreciated the intimate atmosphere of our hotel, the swimming pool and our location near San Gimignano. It is a real pleasure to know that your stay at Hotel Casolare Le Terre Rosse was a pleasant way to conclude your two-week journey through Italy. We hope to have the opportunity to welcome you again for another relaxing stay in the Tuscan countryside. Warm regards from the Niccolini Family and the staff of Hotel Casolare Le Terre Rosse

Response from the property

Dear Lee, Thank you very much for your wonderful 5-star review and for choosing Hotel Casolare Le Terre Rosse for your family holiday in Tuscany. We are delighted to know that you had such an enjoyable stay and that you appreciated the friendliness of our team, the quality of our food, and our spacious outdoor areas. Creating memorable experiences for families is one of our main goals, and it is rewarding to hear that you found plenty of activities and opportunities to relax while exploring the beautiful surroundings of San Gimignano and the Tuscan countryside. We truly appreciate your kind words and look forward to welcoming you and your family back for another unforgettable stay in Tuscany. Kind regards, La famiglia Niccolini e lo Staff dell'Hotel Casolare Le Terre Rosse