LB

Laurence Burdett

5/5Google· a month ago

I usually prioritize infrastructure and sleep quality in my hotel reviews and thus it’s hard to fault Quinta da Auga. Bed was comfortable, AC was effective and silent, and we experienced no problems with noise. The staff was very friendly and helpful. Bathroom was in good condition, with a great sink and plenty of surface area for personal items. I also appreciated their TV system that allows one to “cast” content from the guest’s device to the room’s screen. EV chargers (4) are available with Porsche Destination Charging being the vendor. The hotel can activate them for you if needed and charge €20 for a half day of charging. We brought a dog with us and overall found that this property worked pretty well in that regard. Our room allowed us to keep the exterior window/door open so he could feel he was not confined we were away. From the property there are a couple of shady paths that can be walked along the nearby canals and river. Despite our enjoyment with our stay, there were some aspects we found didn’t match up to the over €350/night we paid. In the room the bed pillows were not of a “luxury” level and the shower was pretty stingy with it’s water quantity/pressure. The hotel grounds, while green and leafy, are pretty rustic, and the pool is just a small, above-ground pool with a small deck on one end. We ate twice at the bistro and found the food and drinks to be pretty mediocre overall.

C

chiefrocka12

1/5Tripadvisor· 3 months ago

I had a very negative experience at this hotel. The private spa was in poor condition (dirty, with insects, and on one occasion it smelled of urine). When I complained, the staff downplayed the issue and denied everything. I filed a formal complaint with Relais & Châteaux. More than a year later, they cancelled my confirmed reservation and banned me from the hotel, citing "serious incidents" during that stay. It seems quite clear that this is retaliation for having filed a complaint. I have now been waiting almost 24 hours without any meaningful response. The hotel is going worse over time, same price or higher with qualities doing down. Including personnel, which is at this point the main pain point of this place

TM

Trip.com Member

4.2/5Trip.com· a year ago

Beautiful hotel and good breakfast. staffs are so nice. Highly recommended.

TD

Taavi Davies

3/5Google· 2 months ago

Very overpriced for what it is. They don’t show on their website that - despite the prices - is only a 4 star. I have been disappointed by three Relais & Châteaux hotels in a row this week. It seems to be a club hotels can join without any consistent requirement of quality This hotel missed on enough details that the overall stay was very average. From the start they were deliberately difficult: their website does not have a possibility to add children, only adults. But the room type said it could accommodate up to two children. OK, they said at check-in, but there is a supplement of €60 / night. Throughout our stay there were disgruntled parents in the lobby, complaining about this. We were annoyed that the hotel did not even bother to add another towel or more water to the room. With the supplement the hotel is even worse value for money The WiFi is terrible. Even sending emails is painful, and definitely too slow for work video calls Breakfast is fine, nothing special, in a space that gets very crowded. A long queue forms in front of the self-service Nespresso machine. The staff seemed overworked and refused to do basic things like getting coffee cups (they explained where they were, get them yourself) We did not try the spa because it does not accept kids (unless you rent a private room with its own small pool, which sounded depressing) The restaurant is excellent though, and the staff there was superb There are electric car chargers, priced by the day (€40, or €20 a half day) The building itself is quirky and charming, the best feature being its eclectic and comfortable drawing room where you can have a drink before dinner My recommendation is to stay somewhere else and come here for dinner

RC

Robert Churcher

4/5Google· 3 months ago

The rooms are very nice and the staff all very friendly and good service. Food was very good too. For the price though I expect the spa to be included. This is an expensive hotel - especially for Galicia - so for the spa to cost an extra €30(?) per person is a LOT. Still, we had a very nice stay

ET

Elena De Troia

5/5Google· 4 months ago

A very beautiful and wonderful hotel. The rooms are great, the spa is amazing, and I had a wonderful massage from a Brazilian therapist. The food was also very good. However, the biggest downside was the terrible service. The guy at the reception was constantly confused, couldn’t manage to call a taxi, and kept forgetting things. The check-in process took an incredibly long time, and we had to wait a lot. One of the girls spoke very poor English, which made communication quite difficult. I honestly don’t understand how a hotel of this level — with a Michelin Key and part of the Relais & Châteaux collection — can not even have a basic toilet brush in the bathroom. Please take this into consideration. Overall though, the hotel is truly beautiful, atmospheric, stylish, and full of lovely details. I would still recommend staying there.

JS

Julia W Salinas

5/5Google· 2 months ago

This is a destination hotel. You could hang here all day. The cozy and homey living room area is dreamy with all the decoration and large fireplace. The outside areas have character and charm and again are super welcoming. The rooms are lovely and the restaurant is very good. Service is memorable. Top notch!

MM

Marika Laura Mazure

5/5Google· 5 months ago

This place felt like a beautiful gift after the Camino de Santiago. An authentic and truly beautiful hotel, bringing comfort both to the eyes and the body. The atmosphere, interiors and surrounding nature create a very special feeling of peace and elegance. Excellent spa, exceptional breakfast and highly professional service with genuine care for guests. This place will stay in my heart as one of the most beautiful places I have visited, and somewhere I would gladly return again.