LD

Lorraine Devine

4/5Google· 2 months ago

Excellent stay at this comfortable and well situated hotel - except for one small detail that rather tainted our experience. When we went for breakfast, we noted that we were treated differently to others: seated alone in an almost completely empty space on our own whilst others were directed to the busy area. Staff were brusque. One staff person commented that I appeared to have a good appetite (I think he thought my companion’s empty plates were mine also). The only other people they seated in our area that morning were also English speaking. This made us uncomfortable and that’s not acceptable.

TM

Trip.com Member

4.2/5Trip.com· 3 months ago

The hotel is centrally located and about 10-15 minutes walk to the old town and cathedral. We stayed in a triple room which the layout is a little bit strange. We recommend the hotel to restudy the layout of the additional bed so that it is more comfortable. The breakfast is nice and enough choice. One thing need enhancement is the ventilation of the toilet which I guess it is not operating.

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0011223344

4/5Tripadvisor· a year ago

We stayed for one night before we headed off on Camino. We got there late (due to a late flight), got checked in really fast which was great. Lots of space in the room to get our bags sorted for Camino, great location for the bus station, only a short walk to it. We didn't eat there so no review on food offer. Very comfortable stay.

PA

Polina Arkhanhelska

1/5Google· 4 months ago

Very disappointing experience. We booked a room for over €120, but due to a medical emergency we were unable to travel. We informed the hotel approximately two weeks before the check-in date and provided all requested documentation, including medical records and travel tickets. Instead of handling the situation professionally, the hotel kept asking for additional documents over several days. We spent a significant amount of time gathering and sending everything they requested, only to be told in the end that no refund would be issued because the reservation was non-refundable. While we understand the policy, the complete lack of flexibility, empathy, and customer care was extremely disappointing. If there was never any intention to consider an exception, the hotel should have communicated that from the beginning rather than wasting our time with repeated requests for more evidence. Based on this experience, we cannot recommend this hotel. Customer service is tested when problems arise, and unfortunately this hotel showed no willingness to help guests facing genuine and documented medical issues. We will certainly not choose this hotel again.

J

Jacob

5/5Google· 6 months ago

Nicely located--short uphill walk from train station, short walk to old city and cathedral. Clean comfortable rooms. Very nice breakfast. Check-out by noon

SG

Slawomir Gwiazda

5/5Google· a year ago

Very high quality hotel. Nice room. Very good breakfast with lots of options. Fast and reliable WiFi. Nothing to complain.

S

Svet

5/5Google· 8 months ago

This hotel truly deserves 4 stars, both for its location and for the quality of service. The hotel is very well located and everything was clean, comfortable, and well organised. Overall, it was a great experience. I especially want to mention Noemi at reception. She was absolutely fantastic, very professional, friendly, and truly customer-focused. We need more staff like Noemi, she made a real difference to our stay. However, my experience with Irene was not the same. Every time I asked her something, it felt like I was asking for something very difficult or inconvenient, which was disappointing. Despite this, I would definitely return to Santiago, and I would 100% book the same hotel again. Thank you for a great stay.

KF

Kasbrika V. Fernández

5/5Google· a year ago

My stay at this hotel was a pleasant surprise! The location is truly excellent, just a short walk from the train station, the old town, and plenty of restaurants and shops. The hotel itself was much better than I expected. The room was spacious and clean, with comfortable beds and a great AC that we could control ourselves (so important during the warmer months) The breakfast was nice; lots of fresh fruit and a wide variety of breads. A special thank you to Noemi at the front desk, who was incredibly kind and made us feel like we were staying at a 5-star hotel. Her amazing attitude and kindness made our experience even more memorable. While everything was great, I would suggest a slight improvement in the breakfast buffet's hot food options. The selection was limited, and a bit more variety in the cereals would be a welcome change too. Overall, it was a fantastic stay, and I would highly recommend this hotel for its amazing location and friendly service! Whenever I'm back in Santiago, I'll book here again 100%