Response from the property

Thank you very much for your wonderful review and for sharing your experience with us. We are delighted to know that you enjoyed the elegance and charm of Hotel Cándido, as well as our spacious and beautifully furnished rooms. It is especially gratifying to hear your kind words about our team. We will be sure to share your special mention with Rocío. We know she will be delighted to hear that her exceptional customer service made such a positive impression on you. Thank you once again for your kind words. We hope to have the pleasure of welcoming you back to Hotel Cándido in the future. Warm regards, Hotel Cándido

Response from the property

Dear Guest, Thank you for sharing your feedback. We’re glad to hear that you enjoyed the spaciousness of our rooms, as well as the Wi-Fi and air conditioning. It’s also great to know that you found our breakfast buffet satisfactory. Regarding the location, while we are not in the historic center, many of our guests appreciate the quieter surroundings and the easy access to the main sights either by a pleasant walk or a short taxi ride. We always aim to help with directions or transport options to make visiting Segovia as convenient as possible. We truly appreciate your comments and hope to welcome you again in the future.

Response from the property

(Translated by Google) Thank you for sharing your feedback after your stay. We sincerely regret that your experience did not meet your expectations. We are particularly concerned about your comments regarding room cleanliness, temperature, and quality of sleep, aspects we consider fundamental and which we will review immediately with the relevant departments. Regarding the service you received, we apologize if it was not adequate at all times. We strive to offer friendly and professional service, and we have taken note of your feedback to continue improving. We also regret that the breakfast was not to your liking. We will review the quality and variety of our offerings to better meet our guests' expectations. We appreciate you highlighting the attentiveness of the morning receptionist, and we hope to have the opportunity to welcome you back in the future to offer you a much more satisfying experience. Sincerely, (Original) Gracias por compartir su opinión tras su estancia. Lamentamos sinceramente que su experiencia no haya estado a la altura de sus expectativas. Nos preocupa especialmente lo que nos indica sobre la limpieza de la habitación, la temperatura y la calidad del descanso, aspectos que consideramos fundamentales y que revisaremos de inmediato con los departamentos correspondientes. En cuanto al trato recibido, le pedimos disculpas si no fue el adecuado en todo momento. Trabajamos para ofrecer un servicio cercano y profesional, por lo que tomamos nota de su comentario para seguir mejorando. También lamentamos que el desayuno no haya sido de su agrado. Revisaremos la calidad y variedad de nuestra oferta para adaptarla mejor a las expectativas de nuestros clientes. Agradecemos que haya destacado la atención de la recepcionista de la mañana, y esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro para ofrecerle una experiencia mucho más satisfactoria. Un cordial saludo.

Response from the property

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to read that your experience did not meet your expectations and that you felt uncomfortable during your stay. This is certainly not the impression we wish any of our guests to have. We regret that the service at the bar and the interaction with our staff did not feel welcoming. Providing friendly and professional service is very important to us, and we will review your comments with our team to ensure situations like this are handled in a more positive and courteous manner. Our intention is always for guests to feel relaxed and able to enjoy the facilities, including the pool and bar area, so we are sorry that this was not the case during your visit. We appreciate your feedback, as it helps us to improve, and we hope we may have the opportunity to welcome you again in the future and offer you a much more pleasant experience. Kind regards,

Response from the property

Hello Harshit, thank you for sharing your feedback. We’re glad to hear you appreciated the spacious rooms at Hotel Cándido, and we’re sorry that other aspects did not meet your expectations. We take note of your comments regarding service and the restaurant to improve. We hope to welcome you back with a better experience in the future.

Response from the property

(Translated by Google) Dear Guest, we regret that you were unaware that the summer pool is open in June, specifically from June 13th to September 15th. This information can be found on all the websites we collaborate with and on our own website. Regarding the jet pool, it is part of our spa circuit; therefore, the use of flip-flops, a swim cap, and a swimsuit is mandatory. The city center is a 20-minute walk from the hotel, and you can take bus number 4 or bus number 5, which stop right in front of the hotel. Regarding the drinks charge, you are referring to the hotel's café, where consumption is indeed charged. We are pleased that you found the hotel pleasant and hope you enjoyed your stay. (Original) Estimado Cliente, lamentamos que no estuviera al tanto de que la piscina de verano abre en el mes de junio, concretamente el 13 de junio hasta el 15 de septiembre, esta información la puede encontrar en todas las paginas web con las que colaboramos y en la nuestra. Respecto a la piscina de chorros es parte del circuito de nuestro spa de ahí que sea obligatorio el uso de chanclas, gorro y bañador. La distancia la centro desde el hotel son 20 minutos caminando y se puede bajar en bus nº 4 o bus n5 que se coge justo en frente del hotel. Respecto a las bebidas con cargo a las que se refiere es la cafetería del hotel, que efectivamente es de cargo lo que se consuma. Nos complace que el hotel le resultara agradable y deseamos que haya disfrutado de su estancia.