Response from the property

Thank you very much for taking the time to share your feedback regarding your recent stay at V Hotel Bencoolen. We are thrilled to hear that you had an excellent experience with us. It is heartwarming to know that our team made a positive impression on you with their friendly and attentive service. We take great pride in providing our guests with a welcoming atmosphere, and your kind words serve as a wonderful motivation for our staff. We are also pleased that you found our location convenient and enjoyed the comfort of your room. Our aim is to ensure that every aspect of our guests' stays meets their expectations, and it is gratifying to learn that we succeeded during your visit. Thank you once again for recommending V Hotel Bencoolen. We look forward to welcoming you back on your next trip to Singapore!

Response from the property

Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your visit, and I appreciate the opportunity to address your concerns. I am sorry to hear that our front desk staff did not provide you with a thorough explanation of our hotel facilities upon check-in. This is certainly not reflective of the high standards we strive to maintain. I will ensure that this matter is addressed with our team to improve our guest orientation process. Additionally, I regret that our doormen did not assist you with your luggage and that their service fell short of expectations. We take pride in offering attentive service, and it is disappointing to learn that this was not your experience. I will speak with our staff about reinforcing the importance of proactive assistance and hospitality. Regarding your concerns about soundproofing, I understand how disruptive noise can be during a stay. Your feedback is invaluable as we continuously work on improving our accommodations for all guests. We are pleased to know that you appreciated our hotel's location; however, we recognize there is much more we need to enhance in order to provide a comfortable and enjoyable experience for all guests. Please rest assured that your comments have been taken seriously, and we are committed to making necessary improvements based on guest feedback like yours. If you would like to discuss this further or if there’s anything else we can do for you, please feel free to reach out directly. Thank you once again for bringing these matters to our attention. We hope you will consider giving us another chance in the future.

Response from the property

Thanks you for your wonderful rating and hope to see you again soon!

Response from the property

Thank you for taking the time to share your wonderful feedback regarding your recent stay at our hotel. We are delighted to hear that you had a pleasant experience and found our location convenient for exploring the city. It is gratifying to know that you appreciated the cleanliness and comfort of your room, as we strive to provide a welcoming environment for all our guests. Your kind words about Jazserina are particularly appreciated; she is indeed an invaluable member of our team, and we will be sure to recognize her exceptional service. We are thrilled that you would recommend our hotel and look forward to welcoming you back in the future. Should you need any assistance with your next booking or have any special requests, please do not hesitate to reach out. Thank you once again for your feedback.

Response from the property

Thank you for taking the time to share your experience following your recent stay with us. We are delighted to hear that you enjoyed your visit and appreciate your kind words about our team, particularly Yanto at the front desk. It is always rewarding to know that our staff’s efforts to accommodate guests' needs have made a positive impact. We are also pleased that you found the room size suitable for your needs and appreciated the addition of filtered drinking water in the bathroom. Ensuring our guests’ comfort and well-being is a top priority, and we are glad that this enhancement contributed positively to your stay. It’s wonderful to hear that you took advantage of our hotel’s strategic location, allowing easy access to nearby MRT and bus stations as well as local attractions. We aim to provide convenience alongside comfort for all our guests. Thank you once again for your feedback. We look forward to welcoming you back on your next visit!

Response from the property

Thank you for taking the time to share your experience with us. We are delighted to hear that you found our service to be great and that Moli was able to assist you with a seamless check-in process, especially after your overnight flight. We appreciate your understanding regarding the room size. As a solo traveler, it’s wonderful to know that the accommodations met your needs. We value all feedback, including suggestions about space for couples in our one-bedroom rooms, as it helps us improve our services. It is also gratifying to hear that you found our facilities clean and well-maintained. Your satisfaction is important to us, and we strive to provide a comfortable environment for all our guests. Thank you once again for your kind words. We hope to welcome you back in the future!

Response from the property

Thank you for taking the time to share your positive experience with us! We are delighted to hear that you and your father enjoyed your stay and found our staff to be friendly, helpful, and welcoming. It is always our goal to provide a clean and comfortable environment for our guests, and we are pleased that our accommodations met your needs. We appreciate your feedback regarding room size; it is indeed important for guests to choose a room that best suits their preferences. Thank you for highlighting the amenities we offer, including the pool, mini gym, and outdoor area. We are glad you had the opportunity to enjoy these facilities during your visit. It’s wonderful to know that you found our location convenient as well. The proximity to the MRT line certainly makes exploring local attractions easy and enjoyable. We truly value your recommendation and look forward to welcoming you back in the future should your travels bring you this way again.