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DeborahH878

3/5Tripadvisor· 4 months ago

This is a very quaint historic hotel extremely close to the center of Sintra. However, being historic you will find the bathrooms smaller than usual with not the most modern plumbing (you will not be taking hot showers). The restaurant food is just okay as we had better food in town. However the staff is lovely and make your stay enjoyable. Our expectation is we could find nicer in the same vicinity.

TM

Trip.com Member

4.5/5Trip.com· 2 years ago

The Lawrence Hotel staff were really welcoming and went above and beyond! The location is great and the room is comfortable. Great place to spend the day in Sintra 😊

KC

Ken Cumby

5/5Google· 8 months ago

Excellent hotel, which happens to be the oldest on the Iberian peninsula. We stayed in a Superior Double Room, with balcony and it was perfect for our stay. Breakfast was also good, with plenty of choices. This hotel is in a great location, just outside the centre and a three minute walk to the main historic centre.

EL

Evin Lowe

5/5Google· 7 months ago

We are so happy to have booked at Lawrence’s. Amanda at the front desk is a rock star! She made us feel so welcome and had lots of great suggestions that really made our time in Sintra great. The room was super romantic and very comfortable. We had amazing views of the city and a waterfall! Plus it’s perfectly located to explore Sintra.

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Jet28099488491

5/5Tripadvisor· 2 months ago

Beautiful, old fashioned hotel. Very small, only a few rooms. We got our room upgraded to Bella Viste which was a suite. View was stunning.. Bed very comfortable. Breakfast ok.

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karenbV6024AM

5/5Tripadvisor· 3 months ago

We loved this hotel in Sintra. The t is the oldest operating hotel in Portugal and Spain. The areas are kept spotless and the restaurant serves great food. Breakfast was included daily. The location cannot be beat it us in the Zone and access to all areas is easy. |The staff were both friendly and knowledgeable. I absolutely recommend this hotel

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robertyau

4/5Tripadvisor· 6 months ago

Very friendly and helpful staff (especially the trainees). The hotel is in an amazing location, the center of the Sintra historical center. If you drive there, call ahead and plan accordingly. Entry into town is controlled (police, QR code) and parking is limited. I had an amazing room but unfortunately there was construction in the next room that went on till after 7pm. Also, do not eat in the hotel restaurant, the food was absolutely terrible and expensive. (Vegetables was cold in the middle and the fish was boiled and bland. Not edible at all - I was so concerned I'll get sick if I ate more than a few bites.)

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Sherpa14850157102

1/5Tripadvisor· a month ago

Extremely disappointing experience and even worse complaint handling. Before booking, I contacted Lawrence’s to request an upgrade. Although the room we received may have been classed as an upgraded room, my booking confirmation stated one large double bed, whereas the room definitely contained two separate single beds. Calling it an upgrade does not change the fact that the confirmed bed arrangement was not provided. Since the stay, I have been passed repeatedly between Lawrence’s, Booking.com and the third-party accommodation partner, with nobody willing to accept responsibility. I made several reasonable attempts to resolve the matter directly by telephone, but my calls eventually went unanswered. I requested a full refund because the accommodation supplied did not match the confirmed booking. Instead of taking ownership and providing a proper written resolution, I have received an exhausting runaround. A hotel of Lawrence’s reputation should handle genuine guest complaints professionally and communicate clearly. Based on both the room issue and the way my complaint has subsequently been handled, I cannot recommend Lawrence’s Hotel.