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Fernando Ferrer

4/5Google· 2 months ago

Great hotel, amazong staff. It has 3 pools including indoor pool for children and indoor pool for adults plus an outside pool. It has a children's playground and plenty of Parking space. It is a bit far from everything but if you come by car it's not a big dela, there is ample parking for free.

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Monaliza Borges

5/5Google· 5 months ago

Thank you for the great service and friendly reception! The hotel is spectacular and the staff are the best part of it! Dede from the kids area was so good to our kids making adaptations for my son who is in a wheelchair chair. The girl at the beauty salon is so understanding and a great professional. The reception team helped us a lot to make sure my son's experience was great. The staff at the breakfast counter took special orders. Thank you for everything!

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Jaime Silk

5/5Google· 6 months ago

This is a fantastic hotel in general, but perfect for kids! My boys loved the pool and trampolines. Staff were absolutely amazing! Dede in entertainment; Bruno and Jorge in bar and dining were fabulous. The chef and staff cater so well to gluten free! Started our time in Portugal perfectly!

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FFM9

3/5Tripadvisor· 6 months ago

More of a "ok 4 stars" than a 5 stars. This hotel is a huge resort with hundreds rooms, in different building (rooms and flats). Summary if you dont want to read my entire review : huge, very noisy rooms - you hear everything, but great for kids, inefficient staff, not very clean, it has some splendid views to Pena castle and sintra village and 3 nice pools outside, 1 indoor pool heated of 25m, a kid pool with slides, indoor, it is very well equipped for kids, with a trampoline park, a carousel and daily activities, great place for kids and get the sun.|The gym is really tiny for a place of that size, but has a good but very limited choice of machines, only 1 treadmill for exemple. Corridors are carpeted, but were constantly dirty, despite cleaning staff running around. Our check in experience was on the very bad side, arrived at 15h30, NB: Vila Gale members can have early check in way before 15h00, even at the official check in time|our room wasn't readywe got offered drinks to make us wait, and got our room at 17h30, but by then the bell boy had already "left" so we schlepped ourselves our luggages. We found a room with a floor covered of crumbles, no cleaning staff could have missed it, disgusting.|Back to reception to ask them to complete the cleaning, and after a pool session we returned and couldn't enter the room anymore, as after the cleaning our keys have been de activated.... |Took us from 15h30 to 18h30 to properly set in the room #417. On the bright side, the hotel managers reached out to us to compensate us for the check in situation, he clearly stated none of the issues should have happened. The reception staff is super professionnal and at the level of a 5stars. This was our only highlight here. All night we could hear our neighbours next room talking, paper thin walls.|We had a family room, it is looking on the back, not the gorgeous views to Sintra and its castle, for this you must book either a standard or a suite, and I do believe the view is worth paying for. The room size was fairly big, circa 25sqm, but the bathroom ensure 0 privacy, toilets are closed by a glass shower cabin door, which doesn't reach the ceiling. Breakfast isn't of 5 stars level neither, the buffet is very large, but the quality of the baked goods is bad, tasteless, often too sweet,the coffee is not worth mentioning, just the juices are the positive item. There is show cooking, which I didn't try. And the fresh fruits were basic ones. Pros : the views from standard and suite type rooms. The kids club is super, the pools, the scenic and countryside location, nice balcony's and good room size. Cons: paper thin walls you hear everyone and anyone next to your room talking and chatting. Property is huge, far too big, too many people, few lifts. Bathrooms are miserable. Maintenance and cleanliness are a real issue, corridors are lithered, rooms furniture's shows tear and wear in places showing they aren't taken care off.|Breakfast buffet is not of good quality. Overall not a 5 stars by no mean. If it isn't for the kids club, there's no reason to come here, despite the beautiful surroundings and great views, the total absence of room sound proofing is unbearable, so is the lack of cleanliness in the rooms and corridors, no one is cleaning them. I have no idea how this venue is listed as 5 stars, as a comparison the Vila Gale in Elvas is listed as a 4 stars and is much better.

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Trip.com Member

4.7/5Trip.com· 11 months ago

We are 3 couples traveling together to celebrate the 25th wedding anniversary. The hotel is really awesome. The staff is welcoming, the rooms are big and clean.

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FFM9

2/5Google· 6 months ago

Great lush location, must have a car to come great facilities, many indoor and outdoor pools, huge kids club with plenty things (jump park, carousel, indoor poop with slides,...) but it is as well a huge venue, resort size, 100s rooms, cleaning of our room was poor, took them 2 hrs to give us the key and still the room wasn't clean. We loved the facility and personal speak very good English and is super friendly, but the rooms walls are made out of paper, you hear anything and everything happening in the room next to you, we had awful nights, being woken up every 2hours by noisy neighbours. I never had such issue in a hotel rated 4 stars and above, be aware you won't sleep well here, the room was tired and needed refurbishment, the bathroom is the corridor of the room, and the toilet separated by a shower cabin glass partial door from the corridor (no privacy at all) Iin reality this hotel is max a 3.5 stars. But has resort type facilities, really great pools, restaurants (except breakfast which is 3 stats level) and kids facilities with an incredible view. Facilities: Great, many pools, inc 2 hested indoor pool, lot of spaces, parking and e chargers, kids club Food : restaurant is pretty good, real modernised Portuguese cuisine, bur breakfast is a total let down, much under other vila gale only 4 stars, coffee is bad, baked goods lf low quality and fruits are basic type. Rooms : disastrous, un refurbished, paper thin walls, toilets have 1 small glass wall separating it from the room. Dirty cutlery left in the drawers, dirty room floor when we entered. Thr level of an old 3 stars. Location: great views, great park

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Anastasiya

1/5Google· 6 months ago

We’ve just arrived at the hotel. This is the 7th time we’ve chosen the Vila Gale chain for our vacation in Portugal, because we usually expect good service and comfort level from them. Unfortunately, this time it’s not the case. A view of a construction site is definitely not what I expected from a 5-star hotel. We can’t change rooms because, according to the reception, all family rooms have a view of the construction site. I don’t know what families with children did to deserve this, but keep it in mind when choosing a hotel — you won’t get a nice view if you’re traveling with kids. The toilet behind a glass wall in the family room is also pretty bewildering. 🤷‍♀️

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Himanage

4/5Tripadvisor· 10 months ago

1. Location|Excellent. The hotel is very well located near the coastal area, surrounded by beautiful natural scenery. The environment is peaceful, spacious, and ideal for a relaxing stay. 2. Cleanliness|Outstanding. Everything was impeccably clean, with no trace of dirt or clutter. The rooms were spotless, well organised, and perfectly maintained. Absolutely nothing to criticise in terms of hygiene. 3. Staff|The staff were friendly, attentive, and always available to help. All interactions were|positive, and there was nothing unpleasant to point out regarding the team. 4. Facilities|The hotel has ample space, good parking, and electric vehicle chargers — a great advantage for us as a family. Overall, the facilities were excellent. 5. Breakfast|Very good, consistent with what we expect from Vila Galé hotels in Portugal. Although the variety is not huge, everything offered was of excellent quality. The breakfast area was extremely clean, well organised, and pleasant. 6. Spa & Pool Area|The spa is very pleasant, with a good jacuzzi, steam bath, and sauna. However, the highlight in terms of views is the pool area — not the spa or sauna. The pool is large and spacious, providing a beautiful view over the surrounding nature.|There are plenty of sun loungers, allowing guests to relax and enjoy both the pool itself and the landscape. We did not try the massages, but the spa facilities were spotless and well maintained. Overall Impression|I definitely recommend this hotel. It is a great choice for families and provides high-quality facilities throughout. 8. Price|The only drawback is the price. Although it is a good hotel, I feel that the cost is a bit too high for the type and category of the hotel. The value for money is slightly unbalanced. As a family of four, we also had to book two separate rooms, which made the total cost even higher. It would be a great improvement if the hotel offered family rooms or connecting rooms.