Shangri-La Toronto

TT

Tula Taylor

5/5Google· 2 months ago

Our stay at the Shangri-La Toronto was absolutely perfect from beginning to end. From the moment we arrived, Chris warmly assisted us with our bags, setting the tone for an exceptional experience. The check-in process with Lavina was seamless, and she was incredibly informative and welcoming. One of the highlights of our stay was our magical experience at the bar. Desmond kept us entertained the entire time with his humor and wonderful personality, making the evening truly unforgettable. Roht created the most incredible cocktails we have ever had, he is a true master of his craft. His creativity and attention to detail made this trip even more memorable. The outstanding service and genuine hospitality from the entire team made our visit extraordinary. We will absolutely stay here every time we are in Toronto and cannot wait to return.

TM

Trip.com Member

5/5Trip.com· 2 years ago

This hotel was well worth the splurge!! Great location and the staff are so friendly and accommodating. They were always quick to help and the rooms were super clean. The pool and gym were also very nice.

5

543ramad

5/5Tripadvisor· a month ago

We returned to Shangri-La Toronto for the final two nights of our trip to Canada, and our second stay confirmed everything we had already come to appreciate about this hotel. Travelling with five children can make even small details important, and the team made everything feel remarkably easy. A very special thank you goes to Perry, the Manager on Duty, who took care of our booking and room arrangements from the beginning. He handled everything with great professionalism, flexibility and genuine kindness. We felt truly welcomed back, and his willingness to find solutions made a real difference to our stay. At breakfast, Nahee was exceptional. She was constantly attentive, remembered the little things and somehow always seemed to notice when something was needed. Nothing ever felt like too much trouble. It was exactly those small details and her consistently positive attitude that made breakfast with our family so enjoyable every morning. We would also particularly like to thank Diana. Her warmth towards our family and especially our children felt incredibly genuine. She was thoughtful, understanding and wonderfully personal throughout our stay. Shortly before our departure, she surprised us with a beautiful handwritten note and a very thoughtful personal gesture. It was completely unexpected and a lovely way to end our time at the hotel. There are many beautiful luxury hotels, but what you remember afterwards are the people. Perry, Nahee and Diana are three of those people. Each of them, in very different roles, made us feel genuinely cared for and welcome. We left Toronto with wonderful memories, and Shangri-La was a meaningful part of them. Returning here already feels less like choosing a hotel and more like coming back to a place where we know our family will be looked after. Thank you for making our final days in Canada so special. We hope to return.

LP

Lorelei Piccinin

5/5Google· 4 months ago

My stay at the Shangri-La Toronto was outstanding from start to finish. From the moment I arrived, I was welcomed with warmth, professionalism, and genuine hospitality. The staff consistently provided exceptional service and made every effort to ensure my stay was comfortable and enjoyable. The hotel is beautifully designed, with an elegant and sophisticated atmosphere that immediately makes you feel at ease. My room was immaculate, spacious, and thoughtfully appointed, with luxurious finishes and a very comfortable bed. Every detail reflected the high standards that Shangri-La is known for. The location is also excellent, making it easy to explore downtown Toronto while enjoying a peaceful and refined retreat at the end of the day. What impressed me most was the level of care and attention provided by the team. Every interaction was friendly, professional, and personalized. They provide pillow options and weighted blankets and even specialty bath products. This was truly a five-star experience, and I would highly recommend the Shangri-La Toronto to anyone looking for luxury, comfort, and exceptional service. I look forward to returning on my next visit to the city.

SS

Summit Shah

5/5Google· 3 months ago

This is our fourth or fifth time returning to the Shangri-La property. Every time we find it to be an excellent time away on vacation. The service is great, the doormen are great, and valet service is prompt. The bartenders at Bosc are especially friendly and courteous. Gorgeous lobby, love the access to Mott 32 and central location. Would highly recommend. Special shout out to Masie, who helped arrange our family vacation and all multiple rooms.

MI

Mat Israelson

5/5Google· 3 months ago

We had a fantastic stay at the Shangri-La Toronto. From the moment we arrived, the service was warm, professional, and genuinely attentive. The hotel itself is beautiful, with an elegant lobby, spacious rooms, and a great downtown location that made it easy to walk almost everywhere. A special thank you to the team for accommodating my request to have a microwave and mini fridge in the room before we arrived. It made a huge difference during our stay, and I really appreciated that they took the time to ensure everything was ready for us. The room was clean, comfortable, and quiet, and the overall attention to detail throughout the hotel was excellent. It’s clear the staff genuinely care about making guests feel welcome. Thank you to everyone at the Shangri-La for a wonderful stay. We look forward to coming back the next time we’re in Toronto.

EB

eryn b

5/5Google· 5 months ago

Stayed for my birthday last year and enjoyed every minute of my stay. Room was impeccable, housekeeping was excellent. The spa was where I spent most of my time. The services were excellent, I had a massage and facial and loved every second of both. The amenities did not disappoint. I loved the sauna and pool, and the gym was one of the best hotel gyms I've been to. The food was delicious, both downstairs at the bar and the room service. Can't wait to go back.

A

ammaraC34OZ

5/5Tripadvisor· a month ago

Our stay at Shangri-La Toronto was, without question, the best hotel experience of our entire trip through Canada. Travelling as a large family, our preferred room configuration was particularly challenging. The Managers on Duty and Front Desk team went far beyond what we could reasonably have expected to make it possible. They didn’t simply respond to requests – they anticipated needs, found solutions and consistently made us feel that our family’s comfort genuinely mattered. The restaurant team deserves equally high praise. The warmth and attentiveness of the ladies looking after us was exceptional. They seemed to anticipate our wishes before we even had to ask. Combined with outstanding food and an excellent selection of fresh and healthy choices, dining here was a pleasure every single time. What impressed us throughout our stay was the mindset of the entire team: a genuine willingness to think beyond the immediate request. That is what distinguishes true luxury hospitality from simply staying in a luxury hotel. Shangri-La speaks about “hospitality from the heart.” At Shangri-La Toronto, we experienced exactly what those words are meant to represent. And three five deserve our very special recognition: Mr. Penny Leung, Mr. Demeko and Mr. Alex.|Beyond simply being wonderful people, they are EXCEPTIONAL ambassadors for what the Shangri-La name should represent.|Their genuine warmth, commitment and willingness to go beyond expectations turned an excellent stay into one our family will remember. Shangri-La Toronto didn’t just meet our expectations of a luxury hotel – it showed us what luxury hospitality should feel like. We would return without hesitation.