Holiday Inn Campeche, an IHG Hotel
3.0-star · Av. Resurgimiento 127, Col. Del Prado, 24040 San Francisco de Lazareto
4.5(2,521 Google reviews)
G
gmuyshondt77
2/5
Tripadvisor· 5 years ago
Tripadvisor· 5 years agoSome staff members are amazing. Kind, friendly and always willing to help. I’ve grown fond of some of them. Others, are unpolite, and just plain lazy... sometimes acting like they dont’t really care. The hotel is perfectly located and has a nice view from the balcony rooms, but although the hotel is relatively new, it’s poorly maintained. Some rooms don’t have hot water, others have none working tvs, some have missing pieces of furniture, clogged sinks and bathtubs, and so on. (Yeah, I’ve stayed here a lot (about 20-30 nights on 2021), mostly because I’m an IHG GOLD MEMBER and already know the area.) Wifi is unsteady and slow. If you are having an important zoom meeting, or some important web surfing to be done, I recommend using cell phone data, so you don’t have an unstable connection. Some rooms, specially those at the end of each hall, have little to no wifi signal on all floors. They say they have a “restaurant” with room service, but it’s more of a cafeteria, an even though they say they close st 11pm, if you try calling after 10pm, they won’t pick up at the phone and the doors to the place will be closed most of the time. To sum it up, if you are coming to Campeche, you can find better places to stay. Better maintained, equally well located or more historic boutique hotels for simular prices. |
G
Garpri24
5/5
IHG· 7 months ago
IHG· 7 months agoExcellent service, the staff was very friendly from the moment we arrived at reception until we got to our room. The beds were very comfortable, the view was the best part—a view of the sea. The cleanliness was superb, and the bath products were high quality. My family and I thoroughly enjoyed our stay and loved the pool. I highly recommend it.
E
Eduardo
4/5IHG· 6 months ago
IHG· 6 months agoThe staff is friendly and helpful. The hotel itself is in the older side but confortable. Breakfast was quite nice and waiter attentive. We had a nice experience overall.
T
Travis
3/5IHG· a year ago
IHG· a year agoThe staff was helpful and kind. Check-in was painless. The room was... fine... for a smallish city in Mexico. The view was great... breathtaking, actually. Parking was convenient. Too bad the shower didn't work. After a few attempts we just gave up and took a "cup shower." Sometimes you're just too tired to deal with presenting a problem to staff... even if they are helpful. Ultimately, you just have to remember that you're in a somewhat remote corner in Mexico. There are a couple other IHG-hotels in town that, I suspect, would provide a better experience.
Y
Yaquesita
5/5IHG· 9 months ago
IHG· 9 months agoThe hotel is very nice, it has a restaurant and a bar. It is located across the street from the pier. The view from the room was spectacular. Make sure to ask for complimentary bottled water and washcloths. For curly, long hair, conditioner is a must, make sure to bring your own.
RC
R Cloud
5/5
Google· 10 months ago
Google· 10 months agoOur time there was great. With a good view, the restaurant across the street was great. They have parking available. The malecon of campeche is long you can rent a scooter from across the street at the park if there open.
AM
Andy Miller
2/5Google· a year ago
Google· a year agoThis hotel is, unfortunately, a neglected and moldy shamble. It feels poorly managed, with largely unsupervised and unmotivated staff. The one bright spot was Julio, the bellman, who was courteous, helpful, and genuinely seemed to care about his job. Beyond that, the stay was riddled with problems: • The room had visible mold. • The balcony didn’t open. • Linens were very old and worn. • The overall condition of the hotel was poor and rundown. Service was inconsistent at best. On multiple occasions we had trouble getting simple requests fulfilled. For example, when we asked for an ice bucket to chill drinks (since there was no fridge), staff refused to bring one. I had to go to the restaurant myself to get it. If that’s a policy, it should at least be communicated. The small in-room buckets provided were useless for chilling drinks. Another time, we needed more coffee for the in-room coffee maker. Instead of a simple delivery, I had to make a trip to the lobby to get it myself. Overall, the hotel feels neglected, understaffed, and poorly maintained. I don’t know what IHG is doing to ensure the standards of its properties, but this certainly isn’t the Waldorf. Disclosure: I used AI assistance to help organize and draft this review, but the experiences described are my own.
G
GCAN
4/5IHG· 9 months ago
IHG· 9 months agoIt is a great hotel. The front desk staff are helpful. It is in a good location. However, the dining room is awful. The food was always cold and the service was horrible. The servers just stood around and talked with each other instead of doing their job.
Summary for your reference
