Aloft Abu Dhabi

YA

Yousif Alansaari

1/5Google· a month ago

My name is Yousif Alansaari, and I have been a loyal guest of this hotel for the past 15 years. Unfortunately, the way loyal customers have been treated recently has fallen far below expectations. The current level of service does not meet even the basic standards of guest hospitality, nor does it reflect the hotel’s star rating. I booked rooms 914, 934, and 936 for more than 10 days to accommodate my family during the Abu Dhabi International Hunting and Equestrian Exhibition. The hotel’s original rate was considerably more expensive than Booking.com, even though Booking.com included both breakfast and dinner. Only after lengthy discussions and price comparisons did the hotel agree to offer a similar rate. I was clearly informed that breakfast was included. However, when my family and I arrived at the restaurant, we were told—in front of other guests—that our rooms did not include breakfast. This was extremely embarrassing and completely unacceptable, particularly after the hotel had already confirmed otherwise. This experience demonstrates a serious lack of communication, professionalism, and commitment to promises made to guests. After 15 years of loyalty, I expected respect and proper hospitality—not embarrassment in front of my family and other guests. I request an immediate investigation, a clear explanation, and appropriate compensation for this unacceptable experience. If the matter is not resolved properly, I intend to file a formal complaint with the Abu Dhabi Department of Culture and Tourism and provide all booking details and supporting evidence. Yousif Alansaari

I

Ijad

5/5Google· 3 months ago

I had a very pleasant stay at Aloft. The rooms were clean, comfortable, and quiet, which made it easy to relax and get a good night's sleep. The staff were extremely friendly, professional, and always helpful. Their warm hospitality and great attitude made the whole experience even more enjoyable. Overall, it's a great hotel with excellent service and a welcoming atmosphere. I would happily stay here again and highly recommend it to others.

TM

Trip.com Member

4.2/5Trip.com· 9 months ago

Aloft is located towards the southern part of town, much quieter area - dedicated for conference participants. Less choices for walking sight seeing. The hotel itself is very good. Large rooms. Great pool. Very friendly staff. Special thanks to Kunal at reception and Vincent at Concierge.

JB

Jam Baldivino

5/5Google· Edited a month ago

We recently stayed at Aloft Abu Dhabi and had a wonderful experience from start to finish. The staff were exceptional, friendly, welcoming, and always ready to help. A special thank you to Khin at the front desk, who made our stay even more memorable with her warm hospitality and excellent service. The room was cozy, comfortable, and surprisingly quiet, making it easy to relax and get a good night’s sleep. The breakfast buffet was another highlight, with a delicious variety of options and something to suit every taste. Overall, it was a fantastic stay, and we would happily return. Highly recommended for anyone looking for great service, comfortable accommodations, and an excellent breakfast in Abu Dhabi.

F

FrequentFlier676723

4/5Tripadvisor· a month ago

The hotel has recently become pet friendly and are working on improving the details around that. Hopefully pet friendly rooms will soon be available on other floors too, not only a smoking floor. Aside from the minimal improvements on the above, our stay was comfortable, and we really enjoyed the service of Morad at the pool; he was great!

SJ

Sabrina Jno-Baptiste

5/5Google· 2 weeks ago

Aloft was a great choice for my stay. The staff were friendly and helpful, and the room was clean, comfortable, and had good amenities. What I appreciated most was the location. It was extremely convenient being so close to ADNEC, where I was attending a conference. It made getting to and from the event very easy.

RG

Reseñator Local Guide

5/5Google· a month ago

I had a wonderful stay at Aloft Abu Dhabi. Everything was perfect from start to finish. The rooms were spacious, modern, very clean, and extremely comfortable. There was a small issue during my stay, but the staff handled it exceptionally well. They were incredibly kind, professional, and attentive, and as a gesture of goodwill, they offered me a complimentary dinner, which I really appreciated. The friendliness and professionalism of the entire team truly stood out. It’s clear that they genuinely care about their guests and their experience. Overall, I had an excellent stay and would definitely recommend Aloft Abu Dhabi. I would happily stay here again!

OA

Omar Ashiq

4/5Google· 4 months ago

We booked the Aloft Abu Dhabi through YasIsland.com, and the package included unlimited access to all Yas Island theme parks, which was a great bonus. The hotel room itself was modern, clean, and very comfortable, making for an enjoyable stay. However, one downside was the translucent glass panel in the shower area located right next to the bed, which can reduce privacy if you’re sharing the room. Overall, a great value stay with excellent park access. 4 Stars