Zenitude Hôtel-Résidences les Hauts d'Annecy

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ifd

2/5Tripadvisor· 2 months ago

The hotel is quite old and could benefit from better maintenance. We visited during a very hot period, and although there was no air conditioning, the ceiling fan helped make the room more comfortable. The hotel is about a 20-minute walk from both the city centre and the beach. However, the walk back is uphill and can be quite challenging, especially after a long day of sightseeing. On the positive side, the room was spacious and included a kitchenette, which was very convenient if you wanted to prepare your own meals. The breakfast was also good, with a nice variety of options to choose from.

TM

Trip.com Member

2.7/5Trip.com· 4 months ago

I hate leaving bad reviews, but I would not recommend this hotel. Fortunately, the staff were lovely and helped us through it all, but we walked into our room and it smelled incredibly damp and musky. When we showered the first morning, our room flooded with water due to a pipe leak. The front desk staff gave us a very large handicap room after the incident, but what we also didn’t know was that the water in the first room wasn’t drinkable. So we were left with horrible gastro for 24-48 hours.Not ideal, but I’m hoping they can see our review and make sure the next guest has a better stay!

LA

LUC AS

3/5Google· 11 months ago

Our room was basic but had everything we needed. It was clean, though it could use a bit of TLC — especially with some paint touch-ups and small repairs around the room. The bed was comfortable, and the bedding was clean, but I wish there had been an extra cushion. The one provided was very large and not comfortable to sleep on. The small kitchen was well equipped and had everything we needed to prepare a quick meal, which was very convenient. The bathroom was clean with good water pressure in the shower. The only downside was a very strong and strange smell that lingered in the bathroom, which was quite unpleasant. We also reported to reception that one of the wall bedside lights wasn’t working and needed a new bulb as it was keep flickering , but unfortunately, this was never fixed during our seven-day stay. It felt like there wasn’t much attention from the staff to guest requests, which was disappointing. Overall, the hotel felt more like student accommodation or a residential unit than a typical hotel, but it was quiet at night. The location was good — about a 25-minute walk to the old town and just 10 minutes to local bakeries and supermarkets.

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JC

3/5Google· a year ago

Clean but old. That can make the place seems run down. It's well equipped with kitchenette and a fridge, that's great. Be aware there are only 6 free parking always full, otherwise you pay 3 euro for the night for another parking. There was unfortunately a sewer smell in the bathroom. Overall, it was a good place for a short stay, staff was nice. Bed too soft for us.

JK

Jo-ann Kennedy

5/5Google· a year ago

Excellent room size, facilities and price! Staff very friendly. Great location

TM

Trip.com Member

4/5Trip.com· a year ago

The hotel is good for people who want to cook for themselves, supermarket is available in walking distance. The room is a little small for long stays, and if you stay during a heatwave, you'll have to borrow a fan. Breakfast is good and the staff is friendly.

TM

Trip.com Member

3.7/5Trip.com· a year ago

Located within a short driving distance from town, but hardly anything from a short walking distance. Room size was OK, and everything was working. Like that there's a dispenser in the lobby where we can get aerated water. Ample parking fee for a reasonable daily cost.

TM

Trip.com Member

5/5Trip.com· a year ago

It's a nice apartment hotel. The building is a bit older. The service is great, I arrived late night. Since they had no reception at the time I was arriving they sent me clear instructions how to enter, park the car and get the room keys. It was convenient and good value for money.