Chatrium Grand Bangkok

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Flyer708619

5/5Tripadvisor· a month ago

Chatrium Grand Bangkok was truly the high point of our travel history. My wife and I were in need of rest and healing, and since this was an anniversary trip, we were a little nervous about staying at a hotel we'd never tried before. But from the moment we arrived, everything exceeded our expectations: the room condition, soundproofing, the comfort of the bed, and the bathroom were all outstanding. We stayed in an Executive Suite, so we had all our meals at the Club Lounge every day. Having used club lounges on all of our trips, we can honestly say this was the best lounge dining we've ever experienced. Breakfast was wonderfully varied and health-conscious. The daily afternoon tea featured an array of finger foods unlike anything we'd had before. And Sunset Hours, enjoyed comfortably with a view of the city lights, brought new dishes every day that were a feast for both the eyes and the palate. Above all, every chef and staff member in the lounge always greeted us with a smile and provided exceptional service that made our time there truly happy. A small but wonderful convenience was the buggy that runs every 5 minutes, taking us to Siam Paragon easily in any weather. It added so much fun and convenience to our stay. The pool was also stunning and perfect for Instagram photos, and the water was pleasantly warm rather than cold. Best of all, it stays open until 11 PM, so we could enjoy it at night as much as we liked, which sets this hotel apart from any other. Thank you, Chatrium Grand Bangkok, for giving my wife and me the happiest trip and memories we'll treasure. A special thank you to Ploy! We'll definitely be back together soon. I highly recommend this hotel as the top choice for anyone visiting Bangkok.

TM

Trip.com Member

4.7/5Trip.com· 5 months ago

I recently stayed at Chatrium Grand Bangkok and had a mixed experience with the service. Overall, the hotel itself is beautiful, clean, and well-maintained, but the staff service was not consistent.Some staff members were excellent.Very friendly, polite, and helpful. They made check-in smooth and were always ready to assist with a smile. I really appreciated their professionalism and warm attitude.However, there were also a few staff members who did not meet the same standard. At times, the service felt slow, and a few employees seemed less attentive or not very welcoming. This inconsistency made the overall experience feel uneven.I believe the hotel can be great because the good staff truly stand out, but improving consistency in service would make a big difference.Overall, I would still consider staying here again, but I hope to see more consistent service quality in the future.

JC

Judith chan

4/5Google· 3 weeks ago

Room is big, price is reasonable , we picked included breakfast. Around au $280 a night with breakfast. Breakfast is worth a try. Location is great, 5mins walk to Siam paragon. Hotel have shuttle to Siam paragon which makes it very convenient. All the staff are very nice and attentive. Also each day there are welcome snacks in the room. We didnt use the outdoor pool(only pool). Did use the gym, they provide water, protein ball even coffee machine. Will definitely come back next time.

K

KCT

3/5Google· 5 months ago

The location is great. This hotel provides buggy service right outside the lobby, it takes you to Siam paragon in a few minutes. Currently there is a construction outside of the hotel, so the traffic is more busy than usual. Few GRAB drivers recommended us to stay at another hotel next time cause this construction will go on for 5 years. I would stay here again only if they improve their mattress. I was unfortunately slept on a damaged mattress and caused my lower back hurt like hell….. it seems like they have encountered this issue before because they offered me a non 5stars solution instantly - a white board below the padding (see pic 3). SHOCKing! After installation, it is like sleeping on a hardwood table, NOT sleepable. Yet based on staff’s reaction, it’s a normal practice for them. My back was hurting for the rest of the trip, even though their manager heard me out, nth was offered to show their care for services. Breakfast was good, staff was nice, just the beds were horrible 👎

CW

chrisna widiarsa

5/5Google· a month ago

A truly heartfelt thank you to the wonderful Front Office team at Chatrium Grand Bangkok, especially Ms. Mind and Ms. Ning, for taking such good care of our family during our stay. We were traveling with our three children, and Ms. Mind and Ms. Ning were incredibly kind, helpful, and thoughtful in making sure we had a comfortable room and that our children could stay with us comfortably. Their warm hospitality and willingness to help really made a difference to our family. I live in Bali, one of an island known for its hospitality but we always take vacations to bangkok at least once a year, and this was already my 5th time choosing Chatrium Grand Bangkok for our stay, and once again, I’m reminded why I keep coming back. The hotel has a wonderful location, beautiful facilities, and most importantly, it is such a comfortable and family-friendly place, especially when traveling with children. Thank you, Ms. Mind and Ms. Ning, for making our stay feel so welcoming and special. We truly appreciate all your help and kindness. ❤️ We had a lovely stay and will definitely be happy to come back to Chatrium Grand Bangkok again!

RA

Rami A. Ammari

5/5Google· 5 months ago

I recently stayed here and had a truly wonderful experience. From the moment I checked in, I was thoroughly impressed by how spotless and well-maintained the entire property is. The rooms are clean, fresh, and comfortable, making it the perfect place to relax.​ A Special Thank You to Chef Amr: Chef Amr goes above and beyond to make every guest feel welcome. He is incredibly kind, attentive, and genuinely loves helping people. Whether it's crafting the perfect morning dish or just greeting everyone with a warm smile, his exceptional service and positive energy completely elevated my dining experience. ​If you are looking for a hotel that combines pristine cleanliness with genuinely heartwarming hospitality, I cannot recommend this place enough. I will definitely be returning!

KK

Karnthip Kulla-ark

5/5Google· 3 weeks ago

The room I stayed is spacious, clean and very comfortable. There is an AI box, which serves as your personal conceirge 24/7. It is user- friendly and interactive. Also, the shower room is giantic with full options of bath amenities. The location of the hotel is extremely convenient. You can either take 5-10 mins walk or complimentary buggies to Siam Paragon, where you can reach to BTS. The breakfast at Savio is located on the main building and diversified. Although there was a line around 9, the staff srill managed the expectation well.

NA

Noor Alhaddad

5/5Google· 3 weeks ago

Wonderful Stay and Exceptional Hospitality! We had such a wonderful experience staying at this hotel! Everything was excellent, from the beautiful, comfortable, and spotless rooms to the warm hospitality and outstanding service throughout our stay. The housekeeping team did a fantastic job keeping everything clean and well-maintained, and all the staff were incredibly friendly, welcoming, and attentive. A very special thank you to Candy, who assisted us with our check-in. She was absolutely lovely, professional, and always willing to go above and beyond to help us with anything we needed. Her kindness, professionalism, and genuine care truly made our stay even more enjoyable. Highly recommended! We would definitely love to stay here again! ❤️