Sofitel Brisbane Central

AF

Alex F

1/5Google· a week ago

Our experience was marred by arriving to find an aggressive and threatening note left in the Sofitel branded notepad on the bedside table. (Photo of first page attached, there was a follow up note on the subsequent page.) It wasn't written for us (hopefully!) but it was written by someone who had access to the room and it made us feel unsafe in the room. We reported it to reception who offered a new notepad(!). In the morning, after escalation via my colleagues, we were offered a new room, the same size on a lower floor. Moving rooms was a significant inconvenience as we were staying for a while and had unpacked completely. We were later offered a bottle of wine by way of apology. The rooms themselves were very spacious, and clean other than the notepad, but quite dated. The bathrooms in particular seemed not to have been renovated for decades. Lighting was too dim in the daytime and too bright in the evening. The cot was not set up in our room on arrival despite this being pre-booked and us arriving at 8pm. Location is convenient to train station but sadly far away from the attractions we wanted to visit. The train station was not accessible from the hotel with a stroller/wheelchair (only escalators). Some services I'd expect from a 5 star hotel were missing, e.g. no hair straightener available (even on request). On the day I attempted to use the gym, 3 of the 4 treadmills were in use for over half an hour, and the 4th was broken. The two Peloton bikes were also broken - the seat posts both had broken bolts and were not able to be raised below the lowest setting, making them effectively unusable. Staff were otherwise friendly. Concierge and doormen in particular were helpful. Breakfast was good, though not outstanding, and coffees took about half an hour to arrive. We did appreciate the pool area.

M

meaganl78

4/5Tripadvisor· 2 months ago

A nice stay for a conference. The conference facilities were great. Excellent position above central station in Brisbane which makes catching the Airtrain a breeze! So easy! Beds were comfortable and rooms were clean. Room service menu was a tad limited but still quite nice. Overall a nice stay

TB

Teresa Brown

5/5Google· 3 weeks ago

We were accommodated at the Sofitel, compliments by Virgin Airlines, due to our flight home was cancelled, but were very pleasantly surprised to find how lovely Sofitel was, by their beautiful furnishings and their amazing and friendly staff at reception and at the door! We decided to dine at the Sofitel Bistro for dinner and we were waited on by an amazing and very professional and attentive young lady named Jules! She was just wonderful, full of smiles, up beat and very informative. Jules highlighted our whole dining experience! What started to be a disappointing end of our trip, turned out to be an up beat positive experience. Thank you Sofitel and especially Jules for her expertise and very professional manner.

EW

Edwin W.

4/5TrustYou· a month ago

It was an acceptable stay overall. The city view isn’t that exciting for me despite being above the central station. I didn’t enjoy the bed this time as it didn’t feel clean. Nevertheless, I would still return if the rate is acceptable. Staff members are friendly and answered positively and professionally to guest’s request. Good customer service and hospitality attitude. Keep up the good work.

EH

edvin husoy

3/5Google· 2 months ago

The staff here are absolute gems—reception, the bar crew, and the breakfast team are top-tier. Unfortunately, the room cleanliness felt like I was participating in a budget reality TV challenge. My first room came pre-loaded with someone else’s hair collection across the vanity and bath, a massive greasy handprint on the shower screen, dusty glasses, and a mysteriously sticky phone. Reception was super empathetic, but with no spare rooms available, they sent housekeeping to reclean. Sadly, the hair and handprint survived the effort, and while hunting for a power outlet, I discovered a rogue toenail clipping and a disturbing amount of shed skin tucked between the nightstand and the bed. Day two brought a room change and new mysteries: the alarm clock was stuffed upside-down in a dusty web of cables under the table, and the mouldy sealant around the tub meant my plans for a relaxing soak were officially canceled. Deciding ignorance was bliss, I stopped inspecting the room and just spent as little time in it as possible. When I brought this all this up after checkout, the staff agreed it wasn't great and advised me to ""If you do decide to stay with us, I would personally oversee your reservation and ensure your room is thoroughly checked and prepared prior to your arrival. While I appreciate the honesty, it doesn't exactly scream confidence in the standard cleaning routine. It’s a real shame because I’ve stayed here at least five times before and always had fantastic experiences, but standards have definitely slipped. I’ve already booked a different hotel for my upcoming trip, though I’ll probably still sneak back in just for the breakfast buffet—which, credit where it's due, remains one of the absolute best in Australia. Hopefully, management can give housekeeping the resources and auditing they need to bring the rooms back up to the high standard of their front-of-house team.

S

Schlepper1939

5/5Tripadvisor· 2 months ago

My wife and I have stayed here a number of times over many years and are always happy to return. Being above Central Station, is is conveniently situated if coming to Brisbane by train.|Our room was clean and comfortable with everything that we needled,|We had payed for the ‘package’ which gave us access to Club Millesime late afternoon for nibbles and drinks and also breakfast at Suzette’s. Good value. Certainly to be repeated.

S

Sammmmmy

5/5Tripadvisor· 2 months ago

Ive just spent 3 nights at your beautiful hotel. It was a seamless experience. All the staff were friendly, helpful and professional. |I'd love to give a big shout out to Jesse, the mixologist with the mostest! Such a great attitude, so attentive and welcoming, not forgetting his wizardry with his cocktail creations!!! Literally the cherry on top!!|Thanks for a memorable stay.|Sam

KB

K Bhareti

5/5Google· a month ago

Helpful friendly staff. Spacious rooms. Comfy beds. Nice toiletries. Variety of tea coffee in the room. Good security. Could walk to river bank. We took the kitycat from Riverside. Lovely atmosphere around the hotel to walk. Nice tea and strawberry water at the lobby. Nice café and a restaurant at the lobby. We loved our stay