Hilton Cairns

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Safaa El omran

5/5Google· 2 weeks ago

I had a wonderful experience during my stay at Hilton Cairns, and I would especially like to thank Chayse for his outstanding customer service. He was extremely professional, welcoming, helpful and attentive throughout my stay. He genuinely went above and beyond to make sure everything was comfortable and enjoyable. It’s staff members like Chayse who make a real difference to the guest experience. He is truly an asset to the Hilton team. Thank you again, Chayse, for your exceptional hospitality. I really appreciate it and look forward to returning!

T

Tamarat472343

5/5Tripadvisor· a month ago

This was my first stay at the Hilton and I was impressed by the customer service and facilities. The location is terrific and we had free parking close by. The views over the marina were wonderful. Room rates are good value compared to nearby accommodation. Recommended!

PW

Patrick Wirth

5/5Google· 3 weeks ago

We had a very pleasant stay at Hilton Cairns and were very satisfied with our experience. The room was good, and the overall service made our visit enjoyable. A special mention goes to Simone, the bartender, who took excellent care of us. She was friendly, attentive, and gave us great recommendations. Her professional and welcoming manner really made a difference and deserves special recognition. The only disappointment was the breakfast benefit associated with our Hilton Honors Gold status. We were offered only the continental breakfast, which was a little surprising, as we have never experienced this at other Hilton properties before. While we understand that this is in accordance with the Hilton Honors programme rules, it was still disappointing compared with what we have come to expect from the brand. Apart from this minor point, we had a very enjoyable stay and would like to thank the team, especially Simone, for making us feel welcome. We would happily consider staying at Hilton Cairns again!

TM

Trip.com Member

4.5/5Trip.com· 9 months ago

Location is great, room is great with the sea views. Coffee area in the hall is great. The front desk needs a bit training. We were charged for $50 deposit but was not refunded yet after in 5 days. We have been chasing this but no result yet.

CC

Caro Coughlan

5/5Google· a month ago

I had such a lovely stay at The Hilton Cairns. The staff are so friendly and helpful. The pool area is unreal with little cabanas and a bar. I loved the breakfast they had such a wide selection of food. Super impressed by the room attendants they didn’t miss a beat! I loved that this hotel is near everything it’s in a really good spot close to the airport and the casino and the wharf so you can easily go out and do boating activities. I would definitely stay here again! Also special shout out to Alexandra on the front desk! She was so lovely and helpful!

TJ

Tricia Jolly

5/5Google· 4 months ago

We are Hilton Diamond members and really enjoyed our stay. The front desk staff didn’t seem too happy about their jobs but everyone else we encountered was extremely friendly. Kudos to the Breakfast Staff, The Executive Lounge Staff, Housekeeping Staff, & Pool/Gym Staff. Rooms were spacious. Pool was great. The gym was small and probably an afterthought (some of the equipment was not working). Very good menu selections for Breakfast, Exec Lounge & Room service. The curry was great! GREAT VIEWS & GREAT LOCATION

JH

Jodie Hayat

5/5Google· 2 weeks ago

Exceptional Service at Hilton Cairns I had a wonderful experience at the Hilton Cairns, and I would especially like to acknowledge Simone for her exceptional customer service. She was incredibly welcoming, professional and attentive, going above and beyond to ensure everything was perfect. Her kindness and genuine care made the experience even more enjoyable and truly stood out. It is employees like Simone who make a hotel stay memorable, and she is a real credit to the Hilton Cairns team. Thank you, Simone, for making the experience so special!

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AlanW280

5/5Tripadvisor· 2 months ago

The Hilton Hotel has the best location of all hotels in Cairns - right on Trinity Inlet, no road between the hotel and the waterfront. The hotel has a central atrium full of tropical plants, even palms and coconut trees, making it very natural and open to the environment and surroundings.|It is located at the start of the boardwalk which runs the full length of the waterfront and is lined with a variety of restaurants, cafes and bars. The departure point for reef excursions is also located along this same boardwalk.|The rooms are a reasonable size and have been recently upgraded, including the carpet. The views over Trinity Inlet and the mountains beyond are stunning.|The public areas of the hotel, such as the Lobby and Lobby Bar, (Gin Social), are very open and full of light - also with that same incredible view.|This is the 2nd time I have stayed at the hotel this year - a week each time - and I would not stay anywhere else. The Executive Lounge is very popular, and available with certain room catagories. |And to say that the staff are wonderful is an absolute understatement.