Hilton Cairo Heliopolis Hotel: Pool & Location

Name: Hilton Cairo Heliopolis Hotel
Address: El-Orouba, Sheraton Al Matar Heliopolis, Cairo, 埃及

Hilton Cairo Heliopolis Hotel: Pool & Location

At a glance: 5-star · Since 2018 · 605 rooms

Set back from a major thoroughfare, this upscale hotel sits five kilometers from Cairo International Airport, eight from Baron Empain Palace, and nine from Cairo International Convention Center. The airport is close enough to make transfers easy, and the city’s historic heart is roughly a dozen kilometers away, with Khan el-Khalili at 11.8 kilometers, Al-Azhar Mosque at 11.9, and Al-Azhar Park at 12.0.

The rooms are airy and chic, each with WiFi, a flat-screen TV, and a minibar. Upgraded rooms add balconies or patios that look out over the pool, while suites come with kitchenettes and separate living rooms. Room service is available around the clock.

Standard WiFi runs at 15 mb and is complimentary, while premium high-speed WiFi at 30 mb is free for Diamond Guests. There are 12 restaurants, including a pub, a bar, and open-air venues, plus Asian and French dining options. Three outdoor pools, one of them for kids, a squash court, and a gym cover the active side of a stay, and 23 meeting rooms serve business needs. Breakfast and parking are both provided.

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Check-in15:00
Check-out12:00
Front desk24 hr
Breakfast
Non-smoking rooms
Voltage220V
Extra bedsUp to 1
Arabic, Chinese (Mandarin), French, German, Italian, Japanese, Russian
Treats Convenience Store
Cairo International Airport (CAI)

Check-in requirements: The main guest checking in must be at least 18 years old.
Children: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Amenities

Property amenities

Bar
Cafe
Lobby bar
Restaurant
Room service
Snack bar
Beauty and makeup
Hairdressing
Massage room
Sauna
Spa
Swimming pool

Room types

Double rooms
Twin rooms
King rooms
Family rooms
Suites
Business rooms
Rooms with a view

Guest reviews

4.5Excellent(11,610)

Excellent8,155
Good

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Reviews from

khaled soliman

5/5

Google· 2 weeks ago

Excellent Stay at Hilton Heliopolis I had a wonderful experience at Hilton Heliopolis. The hotel is beautiful, clean, and comfortable, and the overall service was excellent. A special thank you to Samah and Gamal from the housekeeping team for their outstanding service, kindness, and attention to detail. They were always helpful, professional, and welcoming, making sure everything was perfect. Their hard work and friendly attitude really made a difference in my stay. Thank you for making the experience even more enjoyable. I truly appreciate the great hospitality and would definitely recommend this ho

faten hamed

5/5

Google· 5 months ago

WOW… what an AMAZING stay at Hilton Heliopolis! ❤️ Me and my friends had the best time ever honestly, everything was beyond perfect from the moment we arrived. The hotel is beautiful, the atmosphere is so relaxing, and the two pools were absolutely amazing! The room was super comfortable and had literally everything we needed. But the REAL highlight was the food!!! 😍 Every single meal was delicious, fresh, and full of variety. Breakfast was incredible and everything we tried tasted amazing. Honestly one of the best hotel food experiences we’ve had! And I really want to thank the wonderful staff for their kindness, professionalism, and warm hospitality. Special thanks to Mr. Boshoy from Reservations and Mrs. Rania from Guest Relations for being extremely helpful, caring, and professional. They truly made our stay extra special. Huge thanks as well to all the staff members, everyone was so friendly, welcoming, and always smiling. Can’t wait to come back again soon ✨

Trip.com Member

1/5

Trip.com· 9 months ago

My stay at the Hilton in Cairo was extremely distressing, especially as I was traveling with a seriously ill child. Cleanliness, professionalism, empathy, and guest safety were far below Hilton standards.At check-in, the receptionist, Ibrahim, misrepresented the breakfast price, pressured us to pay in USD cash, and assigned us a dirty room with stained bedding. Housekeeping repeatedly violated privacy, including a male staff member entering the ladies’ bathroom while I was inside and another attempting to push our room door open while we were in nightwear.Although the lobby looks impressive, the rooms are filthy, outdated, and misleadingly presented. Pool safety was ignored, children were in the pool while maintenance with sharp objects was taking place. Guest relations showed no empathy, even when my child was unwell, and the GM appeared disengaged. Staff became petty after complaints were escalated.There was clear discriminatory treatment toward foreigners and guests wearing headscarves. Many staff focused on tips rather than service, delivery drivers were told to keep my change, and staff pressured us to leave a good review despite the experience. A bellman also damaged my property and denied responsibility.The only positive was Ms. Rahma, the operator, who showed genuine empathy and professionalism. All incidents were documented and escalated to Trip.com and Hilton corporate. This experience has not put me off Hilton as a brand, but this property’s staff and management fall far below expected standards.To the receptionist, GM, and guest relations: you do not own the hotel, you are just employees. People like us stay here, and that’s why you get a salary. One night of our stay is your entire month’s wage, that’s the difference between us, the guests, and you. So please stop behaving like you own it!

Sadia Abbasi

5/5

Google· 2 months ago

Our stay at Hilton Heliopolis Cairo was absolutely wonderful. I highly recommend this hotel, especially for families traveling with children with Autism or ADHD. From the moment we arrived, we felt welcomed. The hotel has a calm, peaceful atmosphere, beautiful swimming pools, and a great selection of restaurants with delicious food. We especially enjoyed the complimentary breakfast, along with the all day snacks and evening dinner in the Executive Lounge, which made our stay even more comfortable. The highlight of our visit was the exceptional service. A heartfelt thank you to Ms. Ameera and Mr. Reda, who went above and beyond to make my 8 year old autistic son feel comfortable, happy, and included. Their kindness, patience, professionalism, and genuine care made a lasting impression on our family. My son had an amazing time and truly enjoyed every moment. The hotel’s location is another big advantage. It is very close to Cairo International Airport and offers convenient airport pick-up and drop-off services, making travel stress free. Thank you to the entire Hilton Heliopolis Cairo team for making our stay so memorable. We will definitely return and highly recommend this hotel to anyone visiting Cairo, especially families with children who have special needs.

Nirav Patel

5/5

Google· a month ago

The hotel staff as well as the amenities are excellent. The check-in process including the bellman and the staff at the restaurants were extremely friendly and courteous. The were plenty of choices to dine at and the food selection was pretty diverse. The casino at the hotel as well as the outside pool where the were great for staying within the hotel. The room service employees at the hotel were also very helpful. Some of the staff worth mentioning and recognizing are Ebrihim, Yasser and Mariam. They were extremely friendly and respectful with me and assisted with the any questions or concerns that I had as well ensuring my stay was wonderful. They are a great resource to the hotel and they should be valued and if given the opportunity, trained in different aspects of the hotel to grow within the business and offered incentives for a “job well done”. Restaurants worth noting are Egypt Night and the Blue Lagoon as well as the Japanese Restaurant where the hotel team was excellent with their hospitality.

Dr. Sadiq Aziz khoshnaw

5/5

Google· 2 months ago

Great hotel with excellent service. The rooms are clean and comfortable, and the hotel has several pools and plenty of entertainment options. We stayed here for a conference, and the conference hall was spacious, with clean facilities. The concierge was very helpful, check-in and check-out were quick, and complimentary water was provided daily. Breakfast was fantastic, with a great variety of choices. The only minor issue was the air conditioning, as the temperature was sometimes inconsistent either too cold or hot. The hotel is very close to Cairo Airport, although it is quite far from the city center and most tourist attractions. Overall, a very good hotel, especially for families and conferences.

Amy Louise Royle

4/5

Google· a year ago

Overall very good. Excellent location, really handy for the airport and a free shuttle bus to get me to the airport in time for my flight home. Staff were all super friendly and went above and beyond to make sure I was comfortable. My room felt a little “tired” but was well appointed and in working order. Being so close to the airport, it probably has a high turn over of people so being a little rough around the edges is probably to be expected. Room service was good value and efficient. Excellent food options in all restaurants I’ve tried. I particularly liked Le Marché, the French cafe/bakery, i had a couple of pastries/cakes from there during my stay, and the meal I had on one night was excellent. Service was really good too, especially from Remon who went above and beyond to welcome me and ensure I had everything I wanted. Breakfast at the hotel was one of the best I’ve had on my travels. Everything perfectly cooked, well stocked, so many options to suit all tastes. Overall very happy.

lamiaa El Gazaly

5/5

Google· 4 months ago

I had a wonderful experience at Hilton Cairo Heliopolis. The service was excellent, and the staff were very welcoming, professional, and helpful throughout my visit. I would like to give special thanks to Ahmed Abdallah, the Butler Supervisor, for his outstanding support and attention to detail. I also truly appreciate Ahmed from Reception and Mai from Reception for their warm welcome and smooth assistance. A special thanks as well to Karim from the Lounge Café for his excellent service and friendly attitude. Also saleh the bellman he is so friendly.. Thank you all for making my stay comfortable and memorable. I highly recommend this hotel and would definitely come back again.

Where can I eat near Hilton Cairo Heliopolis Hotel?

The hotel itself has a wide range of dining options, including Al Dabke for Lebanese, Lan Tania for Thai, Leonardo Restaurant for Italian, and Maria's Latin Kitchen for Latin flavors. For a lighter bite, the Lobby Bar and Blue Lagoon Bar offer snacks and drinks. For more variety, City Stars Mall is a short trip and has many dining choices.

What is the area around Hilton Cairo Heliopolis Hotel like?

The hotel sits in Heliopolis, a residential district near Cairo International Airport, about 4 kilometers away. You are close to City Stars Mall and the Cairo International Convention Centre, both a short drive. The area is quiet and upscale, with embassies nearby. For a taste of the city, the Egyptian Museum is 14.2 km and Khan el-Khalili is 11.8 km, so plan a taxi or ride for those. The hotel itself has a restaurant, cafe, and lobby bar for easy meals. It is a calm base away from the downtown bustle.

How do I get to Hilton Cairo Heliopolis Hotel from the airport or main train station?

From Cairo International Airport, the hotel is about 3 to 4 kilometers away, so a taxi or ride-hailing service is the quickest way. The hotel also offers an airport shuttle, which you can arrange for a direct transfer. If you prefer public transit, the Line 111 bus runs from Military Academy to Cairo Airport Bridge, but you would still need a short taxi ride to reach the hotel. From the main train station, a taxi is the most straightforward option, as the hotel is roughly 3 kilometers from major stations. The journey is short and simple either way.

What's there to do near Hilton Cairo Heliopolis Hotel in the evening?

For an evening out, start at the hotel's own Darts Bar, a traditional English pub with a wide selection of malts and whiskeys, or the Lobby Bar for cocktails and live entertainment. The Egyptian Night restaurant offers barbecued fare with live shows, all on site. If you'd like to venture out, City Stars Mall is a short drive away and has shops and entertainment options. The hotel's location near the airport means the area is quiet, so a taxi or ride-hailing service is the easiest way to reach the mall or other spots in Heliopolis.

Is Hilton Cairo Heliopolis Hotel a good base for exploring Cairo?

Hilton Cairo Heliopolis is a convenient base for exploring Cairo, especially if you plan to visit the city's major sights. The hotel is close to Cairo International Airport, making it easy to start or end your trip. However, the well-known attractions are a distance away: Khan el-Khalili is 11.8 km, Al-Azhar Mosque 11.9 km, and the Egyptian Museum 14.2 km. These are best reached by taxi or ride-hailing, as they are not within walking distance. For a more local experience, City Stars Mall is nearby, and the hotel's own restaurants offer a range of cuisines. You can also join organized tours from the hotel to places like the Giza Pyramids and Saqqara.

Hilton Cairo Heliopolis Hotel

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