The Whitehall Hotel

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Tristan Ginsberg

1/5Google· a month ago

Location was good. Everything else, horrible. No where near value for money, sleeping on the streets outside has the potential to be just as good. Shower did not work properly, and had the water pressure of a leaky pipe. Shower was falling apart and required multiple unusual steps to use. When reception was called about this, the staff member that answered was passive aggressive, began yelling at me, despite my patience, and then hung up. Stains on the bed and on the towels, as well as the cupboard doors not closing. Marks all over the walls and some mould. When we arrived, our allocated room was already occupied, which was a major inconvenience. The breakfast cost them $10 maximum and consisted of 4 cereals and bread. The rest of the “food” there was such poor quality that it can’t be considered food, just plastic (there were also a few yogurts, which were old and had gone off). This is no where near good enough for a 4 star hotel, as many 3 star hotels surpass this. DO NOT stay here.

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briangZ3457KA

5/5Tripadvisor· a month ago

Amazing location with great access to both CTA bus and rail. Historic hotel, but rooms are clean, well appointed and comfortable. We were there during a heat wave and the air conditioning did a great job of keeping the room cool.|Breakfast spread is super convenient and has a surprising amount of variety. |Staff was incredibly welcoming and went out of their way to give us a great stay. |Great value for a hotel in any city (never mind the heart of Chicago!).

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Fred

9/10Priceline· 7 months ago

The staff great especially the breakfast wirkers

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Nan “Nancy” Cedros

1/5Google· a month ago

This was one of the worst hotel experiences I’ve had. Check-in is supposedly at 4:00 PM, I didn’t know this so my family arrived at 1:00 PM, we came all the way from Nashville on vacation! 4:05 PM, and there was still no room available. I had been checked in and sitting in the lobby for hours waiting!! I booked through a third-party site, which stated the hotel would assign the bed type. Since I was traveling with two children sharing a room, I requested two beds. I was initially told all double-bed rooms were sold out, but it became apparent they were simply trying to upsell me to a different room. They also had no rollaway or pull-out beds available. I called and left a message for the manager regarding the situation. No one ever returned my call. What made the experience even more frustrating was watching multiple guests arrive after me and get checked into rooms while I continued waiting. The problems didn’t stop there. The air conditioner in my room only blew cold air with no way to adjust it, unless I turn it off completely. While my kids’ room didn’t have working air conditioning at all. The biggest disappointment wasn’t the delays or maintenance issues—it was the complete lack of concern from the staff. No one seemed interested in helping or accommodating guests. And they seemed to not know what they were doing, but didn’t care. Incredible rude as well! Every other hotel I’ve stayed at has at least tried to make things right when problems arise. That was not the case here. Complete CLOWN show. I would not recommend staying here. Only good thing was the location.

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Richardjones66

5/5Tripadvisor· a month ago

From the moment we walked into The Whitehall Hotel, our experience was elevated by an incredible team member named Cheryl. We arrived a little early, and instead of simply acknowledging us, Cheryl greeted us with the warmest, most genuine smile. That welcoming spirit immediately invited us over, and she graciously checked us in. Her kindness, patience, and professionalism made us feel valued from the very first moment. After getting settled into our room, we quickly realized it was extremely hot, and to our dismay, the air conditioning wasn’t working. We went back downstairs to let Cheryl know, and without hesitation, she immediately began working to accommodate us with another room that had properly functioning air conditioning. Through it all, she never lost her smile. Her consistency, genuine care, and unwavering professionalism made what could have been a frustrating situation feel effortless. Cheryl is warm, nurturing, accommodating, and truly has the gift of hospitality. She brings so much life and positive energy to a hotel with more than 80 years of history. People like Cheryl are what guests remember long after their stay is over. As a manager of a luxury residential building in Hollywood, California, I understand how much exceptional customer service matters. The smallest gestures often make the biggest impact, and Cheryl exemplifies what outstanding hospitality should look like. Her kindness did not go unnoticed, and meeting her has already made our stay that much more memorable. Thank you, Cheryl, for reminding us that true hospitality isn’t just about checking guests in—it’s about making people feel seen, cared for, and genuinely welcome. Your consistency, grace, and beautiful spirit are a true asset to The Whitehall Hotel.

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Sebastian Sopko

5/5Google· 2 months ago

Our 3-night stay was amazing. The room was spacious, the beds were very comfortable, and everything was perfect. We also tried the hotel gym, which had everything we needed for a full-body workout. As a European, I especially appreciated the breakfast. It was one of the best we've had at any hotel in the USA, with a selection of vegetables and a wide variety of meals.

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N S

5/5Google· 4 months ago

This was great value for the price. The room was comforting and clean, everything in order, older hotel but well-loved. The best part was nice breakfast and the view! Also had really good sushi at their restaurant. Would definitely be back! The only thing I would recommend is for them to install a room key lock on the front door, because it seemed like anyone could walk in without being questioned.

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Paul Bailey

5/5Google· 2 months ago

Wow! Ms. Cheryl and Derrie were so incredibly kind at the front desk and are a true value to The Whitehall!! Their personalities and warmth as well as their customer service really started off my stay in an incredible way!! The rooms were beautiful, the views were fantastic. The service was even better. Great team y’all have. Will have to stay here again!