Waldorf Astoria Chicago

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Marc

5/5Google· 2 months ago

I just had a fantastic stay at Waldorf Astoria Chicago. There are many nice hotels in the area, and I would highly recommend this one for several reasons. Location: in a nice part of downtown within walking distance of many great restaurants, shops, and attractions. Amenities: what stands out the most for amenities is probably the complimentary car/driver that will bring you within a 1 mile radius. It is first come- first served but we typically did not wait long. It was very convenient and dropped us off at our river tour location. We were quite busy around Chicago so we didn't get to enjoy the gym, lap pool, and spa; though they looked great. Room: clean and upscale, as you’d expect from a Waldorf property. Food: we only ate food at breakfast and each meal was fresh, filling, and tasted great. Service: there are many people whose service stand out. First and foremost, I’d like to thank Michel the concierge. He was very helpful in recommending activities, explaining our amenities, and was very welcoming overall. Also, I had a question regarding a benefit as a diamond member which he did not know; instead of just passing off my question, he went to find the answer from a colleague, which I really appreciated. I’d also like to thank Caitlin who helped at check-in. As a Diamond member benefit, she helped arrange a complimentary space-available upgrade, which is always very appreciated. Lastly, James and Ray in Brass Tack gave impeccable service each morning for breakfast. If you’re considering a stay in Chicago, I would strongly suggest staying at this Waldorf Astoria.

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tomhU7384GX

5/5Tripadvisor· a month ago

We have just got back from a stay here and had a fabulous time. The hotel is really well located, only minutes from Michigan Avenue and is in a very upmarket neighbourhood. The hotel was calm and peaceful, every member of staff we talked to was helpful and genuine, they wanted to help. The room itself was the perfect size for two people, the bed comfortable and the bathroom was really well appointed. If I had to critique, I would say that the room was slightly too warm even when the lowest temperature was selected and I think it could do with a music speaker of some sort. The pool was a nice addition, the spa staff were friendly. I personally think that guests should have at least one free day pass per stay given the room cost. $75 plus tax is a lot to use a jacuzzi and sauna in my view. Overall the stay was brilliant. We absolutely will return to this property and the wonderful city of Chicago.

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Samantha Ranieri

5/5Google· 3 weeks ago

Absolutely stunning stayed here for about four days for a friend birthday, and it was truly an experience I will never forget. From the in hotel restaurant to the room service. It was exceptional all around. It is pricy but definitely so worth it. Will definitely be returning.

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Notes by FPR

5/5Google· a month ago

This hotel will always have a special place in my heart, we stayed here just after getting engaged. We were lucky enough to have the pool entirely to ourselves, which made an already special stay even more memorable. Also, the hotel is especially beautiful during the holidays; I absolutely love the Christmas tree in the circular driveway and how elegant everything feels that time of year. I also loved all the little luxury touches in the room. Wonderful location, beautiful hotel, and even better memories. I’ll always be happy to come back.

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Alexi

1/10Priceline· a year ago

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Kirstin Chernawsky

5/5Google· 4 months ago

I celebrated a deeply personal milestone at the Waldorf — my 10-year cancer-free anniversary — and the team made it an experience my mom and I will never forget. From the moment we arrived, everything was effortless. The staff went out of their way to make our stay relaxing, indulgent, and completely stress-free. It's rare to find a property where hospitality feels genuinely heartfelt rather than scripted, but that's exactly what the Waldorf delivers. What struck me most was the warmth and care shown at every touchpoint. This wasn't just excellent service — it was kindness. The kind that makes a meaningful occasion feel truly celebrated. For anyone looking for a hotel that treats guests like family and rises to the occasion when it matters most, look no further. The Waldorf doesn't just meet expectations — it sets the standard for what hospitality should be. Deeply grateful. Highly recommend. We'll be back.

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Filipe Cardoso

5/5Google· 2 months ago

Outstanding. I arrived at the property at around 1:15pm on Sunday, August 23 and I was immediately greeted by the door man who graciously opened the door for me and my companion. As we approached the front desk, we were warmly greeted by Anthony, who thanked me for my gold status and stored my bags for the time being, since the room was not yet ready, as it was only an hour past check out. After that, we went out to the nearby observation deck and since I had checked in digitally, I received a notification that my new room was now ready. After some sight seeing, we went back to the hotel and Anthony made us physical key cards, directed us towards the elevators, and informed me that our belongings had already been brought up to our room. Once we arrived in the room, we were blown away by how spacious, clean and luxurious the room was. The bathroom was undoubtedly my favorite part of the entire stay, the fire place gave the room a nice cozy feel and the quality of the robes was so impressive that I seriously wanted to take one home. I accidentally spilled my bottle of water on the carpet so I messaged the front desk, and Deandre and Charles helped me with cleaning up, and sending up a pair of tooth brushes that I had requested. Later in the evening, we went to have dinner at the Brass Track restaurant and our incredible server Alex made us feel right at home and gave us really great recommendations for our meal. The food was so delicious that if I’m back in Chicago, I would make a reservation at the restaurant again, even if I’m not staying at the hotel. The next morning we stopped by the restaurant again to have breakfast, and both my companion and I both placed orders for pancakes and waffles without realizing that they were not plain pancakes and waffles, but rather blueberry pancakes and strawberry jam waffles. Our wonderful server Graham was kind enough to remove the pancakes from the bill after he noticed that I had not eaten the pancakes. He also asked if I wanted plain pancakes instead, but I politely declined since I didn’t want to make anyone’s jobs any harder. Unfortunately, it was now time to check out so we made our way to the lobby where we once again were greeted by Anthony, who asked how our stay was and if there was anything else he could do for us before we left. He let us know that if I stopped by the valet before heading out they would be able to give us a complimentary ride to any place within a mile radius of the hotel. We decided to take him up on the offer and stopped by the valet and gave them address. The wonderful hispanic gentlemen, whose name I unfortunately did not grab, drove us to our next destination and wished us well on our journey, marking a wonderful end to our experience at the Waldorf Chicago. From the luxurious property and amenities, to the high level of care and concern we received from everyone during our stay, the Waldorf became a highlight of our trip to Chicago and I very much look forward to routinely staying at this property again.

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Alan Chow

5/5Google· 5 months ago

What a phenomenal stay at the Waldorf Astoria Chicago. My wife and I are so grateful that words can only express a fraction of how special we feel. To the Concierge Team - Judson thank you again for reaching out and helping to setup the elevated experience... it was executed to perfection! Logan, you are exceptional (the thoughtful special gestures we will never forget). We enjoyed your restaurant recommendation and the special place to catch the fireworks. Miche, thank you so much for a flawless execution on all levels. Your ability to think fast and pivot, plus remembering the details makes you outstanding my friend. To the Front Desk Team - Thank you ALL, we enjoyed your smiles each time we were in the lobby. Fernando and Anais, you both are so personable and we really enjoyed getting to know you. Thank you for everything, the rooms are so nice and we got to use the fireplace. Looking forward to staying again in the short future. Wishing you ALL the very BEST.