JW Marriott El Convento Cusco

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janetkN778KL

5/5Tripadvisor· a month ago

Fabulous stay at this hotel. Rooms are luxurious, and staff is super friendly and helpful and cheerful. Take the tour of this former convent because there is such an interesting history. Lots of attention to detail makes your stay extremely pleasurable. The courtyard is a calm retreat and offers local handiwork, herb garden, and cute Panchita ( baby llama) with whom you can get lovely pictures. Pool, hot tub and spa are wonderful. Breakfast buffet is large and varied. Lots of other unexpected perks that enrich your experience. It’s located about 4 blocks from the main plaza so quick access to San Pedro market and lots of other cool archeological sites. Highly recommend!!!

SC

stephen chiang

5/5Google· 3 weeks ago

Probably the best or among the best hotels in Cusco. Why? Service, location, food, value for money, alpaca on site, spa, cleanliness, help when needed, convenience What to Improve: rooms could be bigger/more light, but that’s getting real picky since the bones are from being a convent. Side Stories: kids felt the altitude and got sick from food issues - the team at the front desk were SUPER helpful in doing whatever they could to make our stay better Extras: Room was were upgraded. We also checked in early and checked out early, which is critical when arriving and leaving at strange hours for our international connecting flights, and especially when traveling w kids. Made recs to take our free breakfast the morning of our arrival instead of the next morning when we had to leave early for the Salkantay trip (a good suggestion!). Those are just a few of things that show why you spend a little more money and get a ton more mileage out of the team and infrastructure. When you have variables that actually move, you need a hotel that can be flexible and solutions oriented. It’s not sljust about how nice everything is (it is that too BTW), but what happens when things deviate from original plan. You want a place to have your back. This is it.

TM

Trip.com Member

5/5Trip.com· 8 months ago

We had a wonderful stay in this hotel. Highly recommended!!! Top notch in service from check-in to check out. Kudos to Enrique who demonstrate an excellent service and Jesus who explain very well about the hotel and room amenities. They are always accommodating when you need help. Best location in Cusco. Will definitely book again this hotel when I come back to Cusco.

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Ian Coffey

5/5Google· 2 months ago

When traveling to Cusco, I really did not know what to expect or where to stay. I am so happy that we landed at this hotel. The building itself reminds me of a castle. The staff and the service was unmatched. Concierge was extremely helpful in setting up local tours, restaurant reservations and transportation. Lobby had all different types of teas available at all different times of the day. There's a spa on site in the restaurant is probably one of the best places to eat in Cusco. It is two blocks from the main square where the cathedral is located as well as a Starbucks. The hotel also had some local people making textiles in the courtyard and one of them even had a baby alpaca that you could pet and take pictures with. On a separate note, since I was doing a 4-day Inca trail hike to Machu Pichu, this hotel was accommodating by holding my luggage on site until I returned from the hike. Next time I am in Cusco, I will definitely be staying at this hotel. I cannot recommend it enough.

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Glenn Schuster

5/5Google· 4 months ago

We thoroughly enjoyed our stay at the JW Marriott Cuco. The staff was very attentive. The food was delicious and everyone at the property did their best to make us feel welcome. It was an excellent excellent choice and we will return with our entire family one day soon hats off to the hotel manager.

MT

Meg T

5/5Google· a month ago

The best hotel of our trip! Special shoutout to Gijorgio who is so kind and helpful and made our stay special! He deserves a raise and a promotion!!! The breakfast buffet is nice and included. Pool/sauna are very nice. The rooms are so beautiful. I recommend buying your baby alpaca items in the mornings from the wonderful chinchero ladies in the courtyard. The prices are extremely fair and the items are authentic having bought similar items throughout Peru and in Chinchero. I was surprised and went back many times to keep buying items from them for my friends and family because their goods were excellent quality and price.

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SLTrips

5/5Tripadvisor· 3 months ago

My husband and I had a wonderful 3 night stay at the JW Marriott El Convento, Cusco. This hotel is a masterpiece of restoration, seamlessly blending the history of the 16th-century convent with world-class modern luxury. The attention to detail in preserving the original stone walls and colonial architecture is incredible. It feels like staying in a living museum, but with all the comforts of a high-end luxury hotel. While we were there, the hotel had a tour every evening. We found it very interesting learning more about the history and restoration of the historical building. From the moment we arrived, the service was impeccable. The staff is professional, warm, and goes above and beyond to ensure you are comfortable. The room was nice and clean although a bit on the small side. Breakfast each morning was a delight, featuring a wide variety of local and international options in a beautiful setting. It is at a good location, close enough to walk to some sites, many restaurants, and shops, yet the hotel remains a quiet and serene escape from the bustle of the city.

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Ronald Li

5/5Google· 2 months ago

I wanted to take a moment to highlight the exceptional service provided by Cristian during my time at the JW Marriott El Convento Cusco. Cristian went above and beyond to ensure every aspect of my stay was seamless. His professionalism and genuine warmth are a perfect reflection of the high standards at this property. He was incredibly attentive, proactive in anticipating my needs, and with a helpful attitude that made me feel truly welcome. It is rare to encounter someone so dedicated to the guest experience. Cristian’s attention to detail added a special touch to my visit to Cusco, and he is undoubtedly an asset to the Marriott team. If you are staying at El Convento, you are in excellent hands with Cristian. Thank you for the wonderful hospitality!