Novotel Cusco

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Monica Echeverria

5/5Google· 3 weeks ago

We had a wonderful experience at Novotel Cusco! The hotel beautifully preserves its colonial charm while offering exquisite details and a warm, elegant atmosphere. We were welcomed with a delicious brownie, such a lovely touch! The restaurant is stunning, with a relaxing central fountain, soft lighting, and live saxophone music. A special thank you to Tania, who was incredibly kind and attentive. She recommended amazing dishes and even shared helpful tips for exploring Cusco. She truly made us feel pampered! We highly recommend the citrus ceviche, lomo with prawns, citrus trout, and Amar pasta. The cocktails were perfectly balanced, and the desserts were delicious and beautifully presented. Breakfast was another highlight! The buffet was varied and delicious. On days when we had very early tours, the hotel prepared takeaway breakfasts that were fresh, generous, nutritious, and so tasty that our fellow travellers were jealous! Meeting Panchita, the adorable alpaca, was such a special experience. It was also a wonderful opportunity to chat with her lovely owner, who shared personal stories about her life in rural Peru. Such a genuine and memorable cultural touch! Beautiful hotel, thoughtful details, delicious food, and outstanding hospitality. We felt truly spoiled throughout our stay. Highly recommended!

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BertSG

4/5Tripadvisor· a month ago

Frontage looks very small and you may likely miss it. But it enters into a lovely covered courtyard and expands further in with another courtyard. Staff are very friendly and helpful. Restaurant food reasonable and good. Good and comfortable stay with nice firm beds. Short walk to the main square.

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Noemi V.

5/5TrustYou· a month ago

We recently had a wonderful stay at the Novotel Cusco, and it truly exceeded our expectations! From the moment we arrived, the staff were incredibly warm, attentive, and genuinely welcoming. Their friendliness and thoughtful service made our stay feel extra special. We thoroughly enjoyed our time here and would absolutely not hesitate to return. Highly recommended!

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Amber

5/5Google· 3 months ago

I LOVED my stay at Novotel Cusco. Namely due to the excellent, welcoming, and friendly staff. I was there as a solo female traveler and felt safe a walking back to Novotel and felt welcomed home. (Shoutout to Mayara R especially for her kindness.) It’s also a very convenient location to the regular tourist beat. Easy to walk to most places you’d want to go within 10 minutes. I had no problem being picked up or dropped off by any tour agency. Lastly, the food is really good that Yaku Burger bangs.

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Jennifer Drake

4/5Google· a month ago

My travel agent arranged this hotel for 3 nights the first time and one additional night before my flight at the end of my trip. The hotel is close to the main square. It is beautiful and the rooms are beautiful. However, there are notes in the room about being “green.” I wholeheartedly support this movement and rarely have my room clean or exchange towels. Because I leave my do not disturb sign out, I don’t expect anyone in the room while I am out for the day. I did need my trash emptied and left my cans outside the door. They went in and cleaned and exchanged towels which I did not need nor request. My breakfasts were included, the buffet was amazing, however I had two early mornings that required a bag/box breakfast. As a vegetarian, I can only eat cheese outside US. Their version of a vegetarian breakfast is a bowl of raw veggies, those same veggies slapped between slices of bread, liquid yogurt (which I find extremely gross), a slice of sweet bread, a piece of fruit, bottle of juice and two mini croissants. I threw most of it away. For my second morning, I SPECIFICALLY requested a cheese sandwich and fruit, NOTHING else. I did not get what I requested and left most of it behind, which was very disappointing because I had a long travel day including 3 flights.

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Emily

5/5Google· a month ago

Would recommend hotel! No general pool, they do have a water filter and a great breakfast spread!!! Good sitting space and great late night entertainment in lobby. Very accessible to spaces near - feels safe, staff are kind! Umbrellas available to borrow (Huge!) ill include a picture of one hanging at my side, you’ll see what a great umbrella it is, (im 5’10”…) No AC, only heat- no screens on windows for bug protection

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Leila Nalivkina

3/5Google· a month ago

Stayed here for 2 nights. The hotel looks very nice and fancy. The room we stayed in was on the second floor and had the only window that was looking into the inner courtyard. The courtyard is in the middle of the hotel and is enclosed (it is a main gathering place for people coming and leaving and also is a dinner space), so when people are talking down there in the late or very early hours, the echo of the voices is bouncing everywhere and is easily heard in the room. The amenities were nice. The air conditioner was making horrible knocking sounds the second night. They had a good breakfast and friendly workers. Good location. Be mindful, there is no elevator in the hotel. Personally, will not stay there again, but I'm sure some people loved it.

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Lakshmi Prasanna

2/5Google· 2 months ago

We stayed here 3 nites from August 2nd had not very good experience at this place, initially we requested if we can they can arrange cab to train station as we are reaching very late like 930 pm to San Pedro station from machu pichu previous day they told they send cab , we were shocked to learn that they don’t send any once we arrived that too we agreed to pay for cab I.e it’s not free service they provide. If they could not arrange in first place they should not be agreeing to it, and then secondly they do not have free shuttle to airport when we chk for it they told they charge 35 soles … one more problem I see in room is the temperature adjustment when we keep even at 20 in nite the air come as dry air which makes our nose and mouth so dry by morning.Also I see very wired bites on my legs which could be mosquitoes or bed/ bedsheet bugs I am not sure of .. this is my overall really bad experience after spending hell lot of money to a room . Also I see the receptionist are not at all smiling and dnt care much once we chk in they never bother even to give a smile when we approach them .. Really I dnt recommend this hotel very horrible experience