Name: Dream Inn Apartments - Burj Views
Address: 57QJ+VGQ - Burj Khalifa, Dubai, 阿拉伯联合酋长国

Guest reviews

2.8Poor(49)

Excellent18
Good3
Average3
Poor3
Terrible22

What guests say about…

Service

Guests like

Location: Guests praise the location, noting a short walk to Dubai Mall and views of the Burj Khalifa.
Clean Apartments: Reviews mention the apartments are very clean, with a supermarket conveniently located downstairs.

Guests mention

Booking Stability: Several guests report last-minute cancellations, so it's worth confirming your reservation directly with the hotel before arrival.
Room Maintenance: Some guests mention bathroom issues like leaks and blocked basins; asking for a room check on arrival could help.
Pool Access: Guests note the swimming pool was under maintenance during their stay; this was temporary, so it's worth asking the hotel about its current status.

Summary for your reference

Reviews from

Google2.8/5 · 49 reviews

Shumbana James

1/5

Google· a year ago

I deeply regret my decision to book with Dream Inn Apartments at Downtown Tower 3. While the apartment itself is nice, the service and hospitality from your team are utterly unacceptable. I am on my 5th day of a 9-day stay, and the internet service was suddenly disconnected. Upon contacting your representative, I received a dismissive and unprofessional response stating that nothing could be done until the next day. To make matters worse, he acknowledged that this issue happens every month due to payment renewals—a problem your team is evidently aware of but has failed to address proactively. This is absolutely unacceptable for a service meant to provide comfort and convenience to guests. Your negligence in resolving known issues beforehand is unprofessional, and your representative’s attitude further reflects the poor quality of customer care your company provides. I strongly discourage anyone from booking with Dream Inn Apartments. While the property may look appealing, the poor service and dismissive attitude make it an experience not worth repeating. I regret trusting your brand, and I will never recommend your services to anyone.

Emmanuel de Guzman

2/5

Google· 5 years ago

The view and place are perfect. Burj Khalifa, Dubai Mall, etc. Concerns are how the staff of Dream Inn Hotel accommodated the guests. The swimming pool is still in maintenance. We are still staying here until Thursday, they didn't provide an access card even on the parking, and the security guard threatened me to not let me go inside if I still have no access card even from the start the agent told us it's not a problem. Is it just the timing this hotel is very poor this season? idk

Joe S

1/5

Google· 4 years ago

The apartment we got had 1 ensuite bathroom, 1 bathroom and one toilet room. The three of them had problems. One with a leaking roof of drain water. One with a blocked wash basin and one with a broken toilet seat. We complained to the management and requested to be transferred to a different unit, instead they sent plumbers to fix the problems, keeping us waiting in the room for hours. Again we pointed out that we were only staying for two nights and have no time to waste waiting and that we needed our privacy and need to be transferred. Although they promised to look into the matter yet they failed to relocate us. Additionally there were ants the the rooms. It was a very bad and distressing experience for us at this hotel. On checking out we had to wait for an hour to get our deposit back. Horrible communication. No apologies received from the management for this bad experience.

Hasley Antolin

1/5

Google· 3 years ago

Very disappointing! They cancelled our booking same day of our checked in. We reserved and paid the room already beforehand but they cancelled same time we are here to check in. No one is assisting also in reception or even the higher management telling they can not do anything as the room we paid have already guests inside. Its a bulls*** .why they cancelled a room which is reserved and paid already and gave to someone else? Not recommending any Dream Inn Apartment to anyone. Its totally disappointing.

Zac Yamak

5/5

Google· 3 years ago

Perfect location. Short walk to Dubai mall. The apartment is very clean and has a supermarket downstairs. It was a fantastic experience staying here. We dealt with Jawad who was super helpful and made the whole check in and check out experience easy. I would highly recommend this location.

Sumaya Murshed

1/5

Google· Edited 2 years ago

For the second time they canceled my booking just one day before the check in, although they deducted the money. The reason was the owner wants his apartment which is not convincing and not professional at all. I don’t recommend dream inn apartments to anyone because they are not professional. I will never trust dream inn at all