Dukes The Palm, a Royal Hideaway Hotel
5.0-star · Palm Jumeirah, Palm - Jumeirah Rd - Nakhlat Jumeira Palm Jumeirah
4.7(18,394 Google reviews)
TM
Trip.com Member
4.7/5
Trip.com· 5 months ago
Trip.com· 5 months agoThis place is amazing for the family especially if you have kids. They have beach, big pool, and the lazy river! The room interior is great but it does have the vibe of oldy hotel, but that’s really the vibe since it’s british monarch inspired.
SB
saddam Bendaoud
5/5
Google· a month ago
Google· a month agoWonderful Staycation Experience at DUKES The Palm I had a very good experience during my staycation at DUKES The Palm. The hotel offers a comfortable and relaxing environment, and the food was absolutely tasty. What really made my stay special was the excellent service and the kindness of the staff. Whenever I needed something or had a question, there was always someone friendly and helpful ready to assist. I would especially like to thank Ms. Cynthia and Ms. Aidana for their outstanding service. The restaurant team and everyone working there were very professional, welcoming, friendly, and always ready to serve with a smile. I truly hope the management of DUKES The Palm recognizes their great efforts and considers giving them a bonus or special appreciation, because they genuinely deserve it. Thank you to the entire team for making my stay comfortable and enjoyable.
KC
Kamal Cheika
4/5Google· 3 weeks ago
Google· 3 weeks ago⭐⭐⭐⭐⭐ Fantastic stay at Dukes The Palm! I had a truly wonderful experience at Dukes The Palm. The hotel is beautiful, the service is top-notch, and the staff really make guests feel welcome. A special thank you for the lovely surprise when I entered my room. There was a nice cake and a personal birthday card waiting for me, which made the experience extra special. It is precisely those small details and the personal touch that make a big difference and create great memories. Thank you to the entire team for making my stay even more memorable. I highly recommend Dukes The Palm to anyone looking for luxury, excellent service, and an extraordinary experience. I would love to come back! 🌴🎂❤️
M
mohaum257
5/5
Tripadvisor· a month ago
Tripadvisor· a month agoGreat stay at DUKES The Palm! The rooms are clean, the staff are extremely friendly and always willing to assist. Breakfast is fresh, with a clean and tidy dining area that always smells fresh.|A special thank you to Hein, who was such a gentle, friendly and helpful waiter. Excellent service all round, we really enjoyed our stay!
OP
Olga Petakhins
5/5Google· 2 weeks ago
Google· 2 weeks agoThank you so much for the attentive care shown to guests. The staff is very polite. All of our requests were fulfilled within 15 minutes at the latest. The location is absolutely perfect—it couldn’t be better suited to the Russian soul. The young women at the reception desk are very welcoming. Thank you, Stephanie, Melody, Jana, Nana, Lindsay, and Peninah, for ensuring we had such a comfortable stay.
Response from the property
Dear Guest, Thank you for your wonderful feedback. We are delighted that you felt so well cared for throughout your stay and that our team’s prompt and attentive service made you feel comfortable and welcome. Your special recognition of Stephanie, Melody, Jana, Nana, Lindsay, and Peninah is sincerely appreciated. It is lovely to know that their warm hospitality at reception contributed so positively to your experience. We truly appreciate your kind words and hope to welcome you back for another enjoyable stay. Rania Almarhoon Operational Excellence Manager
MM
Mufasa Mufasakov
5/5Google· 2 weeks ago
Google· 2 weeks agoI would like to give a special thanks to Kevin for his excellent service. He is very friendly, helpful, and professional. He always welcomes guests with a smile, helps with luggage, assists with room arrangements, and makes sure guests feel comfortable and welcome. His positive attitude and attention to guests make a real difference. Kevin is a great asset to the hotel, and his service truly deserves recognition. Keep up the great work, Kevin!
RA
Rima amer
5/5Google· 4 months ago
Google· 4 months agoWe had a wonderful stay at Dukes The Palm, Dubai. The location on Palm Jumeirah is amazing, and everything about the hotel feels beautiful and charming. The breakfast was rich, delicious, and offered a great variety of choices. The staff were friendly, professional, and always willing to help. Special thanks to Aye at the restaurant for her kindness, warm smile, and excellent service. She truly made our experience even more enjoyable. Highly recommended! ⭐⭐⭐⭐⭐
JS
Johaida Sarmiento
1/5Google· 2 weeks ago
Google· 2 weeks agoA Disappointing Anniversary Check-In Experience We chose Dukes The Palm on Agoda to celebrate our anniversary, hoping to make the occasion special and memorable. Unfortunately, our check-in experience left us feeling disappointed and frustrated, especially because this was meant to be a celebration. Before our arrival, I messaged the property several times through Agoda to inform them about our anniversary and kindly requested a small room decoration to make the occasion a little more special. When I received no response, I called the hotel on the day of check-in to follow up on the request and inform them that we would arrive an hour late. The receptionist who answered was enthusiastic and assured me that the decoration would be possible, which gave me the impression that everything had been taken care of. Although the official check-in time was 3:00 PM, we arrived at 4:15 PM, only to be told that our room was still not ready. We were advised to explore the hotel amenities while waiting, as the receptionist could not confirm how much longer it would take. We patiently waited for another 30 minutes, assuming that perhaps the room was being prepared with the anniversary decoration we had discussed. To our surprise, we were then told that the room was ready, with the toiletries still to follow. Wanting to make the most of our limited time, especially since the beach was closing at 6:00 PM, we agreed to check in so we could change and enjoy the facilities. However, when we entered the room, housekeeping was still cleaning, and we had to wait another five minutes before it was finished. Most disappointing of all, there was no anniversary decoration at all. What made this experience particularly upsetting was not simply the delay or the absence of the decoration. It was the lack of communication, follow-through, and attention to detail on an occasion that meant something special to us. We had made the effort to inform the hotel in advance and followed up personally, only to feel that our request had been overlooked. A simple, honest update or a small gesture of acknowledgment would have made a significant difference. Thankfully, the room itself was good, the bedding was comfortable, and we enjoyed the buffet met Joshua there who was very helpful and Friendly. However, these positives could not entirely make up for the disappointing first impression. For a hotel of this standard, I expected a more thoughtful and professional level of customer service. Anniversaries are special occasions, and guests choose hotels like this hoping to create beautiful memories together. We were not expecting anything extravagant or unreasonable, just a small gesture that had been discussed and a check-in experience that reflected genuine hospitality. I sincerely hope management takes this feedback seriously and improves communication between reception and housekeeping, as well as the way special requests are handled. A hotel stay should begin with guests feeling welcomed and valued, not frustrated and disappointed. We left with a comfortable room and a good meal, but unfortunately, the excitement we had for our anniversary was overshadowed by an experience that could have been handled so much better.
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