Grand Hyatt Fukuoka

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Adrian Tang

3/5Google· a week ago

Excellent property in the heart of Fukuoka with a fantastic lounge and high-quality food. However, true hospitality lies in the details. We had an evening flight and requested a quick shower before heading to the airport. Unfortunately, the hotel was extremely rigid regarding access hours, cutting us off strictly at 5:00 PM with no flexibility. While we understand rules are in place, exceptional hospitality - not only for globalists, but guests with evening flights - requires a bit of thoughtful adaptability. A little flexibility would go a long way.

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caseynolandotcom

5/5Tripadvisor· 2 months ago

I had a great stay at the Grand Hyatt Fukuoka. The location is hard to beat — you're right next to Canal City and within easy reach of Hakata Station, which makes getting around the city simple. The room was clean and well kept, and the bed deserves a special mention: it was exceptionally comfortable, easily one of the better hotel beds I've slept in. The spa facilities were a highlight as well. The steam room was lovely, having two saunas was a nice touch, and the cold plunge pool and whirlpool rounded things out perfectly. I especially enjoyed the massage chairs, and the amenities throughout were fresh and spotless. Service was a strong point. Eason in particular went out of his way to accommodate a late checkout, which made the last day of the trip much easier. A couple of minor notes for future guests: check-in is held firmly to 3 p.m., and any additional guest on the reservation needs to be present at check-in — my guest arrived after I did, so I ended up waiting in the lobby rather than getting settled in. Both are understandable as policy, just worth knowing in advance. The pool is also more functional than recreational, so set expectations accordingly if you're traveling with kids. None of that overshadowed a genuinely enjoyable stay. I'd happily return.

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Quang Hải Trương

5/5Google· a month ago

This hotel is well located in the middle of Hakata area, which is the old town of Fukuoka itself where a lot of night action, including the Nakasu food stall, take place. Grand Hyatt is also directly connected to Canal City and Kushida Shrine Station by a skybridge, so you can easily get in the subway by completely walking indoor. The staff, especially in concierge and front desk, are simply amazing, very attentive, professional and efficient. There is also a nice lounge at 5th floor which is managed exceptionally well and you would truly feel the omotenashi, great Japanese hospitality treatment here. In contrast with all the plus above, rooms are clearly showing their age and some furnitures are, with all respect, quite out of date as the hotel is celebrating its 30th-ish ceremony. But still, one of the best hotel I have ever stayed.

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adrianl277

4/5Tripadvisor· 2 months ago

Honestly not the newest hotel in Fukuoka but is a nice hotel located close to the Canal Shopping Mall. The subway was closed by and the location of the hotel was okay. There are plenty of restaurants and shops nearby and plenty of taxi around too. Fukuoka is a pretty compact city so getting around is easy. Check in at the Grand Lounge was pleasant and the Grand Club was one of the nicest across most Grand Hyatts in the world. The food was lovely and the service was top notch. The room is a bit old school but is spacious and comfortable enough. A proper turndown service is provided. In conclusion, I will have no issue staying here in the future

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kenneth dy

5/5Google· 4 months ago

Best stay of the entire trip. Booked the twin beds deluxe. This place is for travellers who want to stay in a place that has familiar appointments and traditional hotel services. Everything is above standard. The bathroom had a large tub fitting larger ppl, as myself, and fills instantly. The desks were live edge hardwood. There's a walk in luggage closet. Properly working safe. Beds just the right hardness. Linens were high threadcount. Amenities were Balmain. The location is fantastic, situated adjacent to a tourist spot mall and close to everywhere else. All types of food options just seconds away. Will definitely stay here again when in Fukuoka.

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Teresa Burke

5/5Google· 3 months ago

My brother moved us out of a previous hotel due to its lack of space and was dated. This hotel exceeded his expectations that we'd changed our rooms 3 times to try different suites during our 6 night stay. The spacious room. The soaking tub. The easy access to the subway. The walking distance to the city's festival were all the reasons we'd stayed. The staff were amazing and went above and beyond to accommodate our needs.The bar stayed a little later passed closing while we're reuniting with our local cousins. This hotel really supports their guest. Thank you for making our stay memorable.

TM

Trip.com Member

5/5Trip.com· 4 months ago

5 star reviewGrand Hyatt Fukuoka was a very enjoyable and comfortable stay. The hotel is directly connected to Canal City Hakata, which makes it extremely convenient for shopping, dining and walking around Fukuoka. The location is excellent, especially for tourists who want everything nearby without needing to travel too far.The room was clean, spacious and well maintained, with a very comfortable bed and a relaxing atmosphere after a long day out. Service from the hotel staff was professional, polite and attentive throughout the stay. Check in and check out were smooth, and the overall hospitality felt premium.Overall, Grand Hyatt Fukuoka gave us a very pleasant 5 star hotel experience. Great location, comfortable room and excellent service. Highly recommended for anyone visiting Fukuoka.

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Loopyloulounorm

5/5Tripadvisor· 2 months ago

We spent four nights at this lovely hotel. It’s ideally located near the train stations you need to explore Fukuoka and for getting to the airport hassle free. We had booked a club room and on arrival we were asked if we would like to check in the lounge but the gentleman on reception was friendly and we didn’t feel the need to go anywhere else. The staff are all amazing. The concierge spent ages explaining the map and giving us fantastic advice. The club lounge was perfect for us with drinks and food which catered for all tastes. The staff were so helpful and accommodating in the lounge and all over the hotel. I used the pool which was spotless clean and enjoyed the sauna and indoor onsens. I would recommend this hotel for anyone who wants a great stay in Fukuoka. Being connected to the shopping mall is a real added bonus.