Hilton Helsinki Strand

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Rasmus Tuvikene

2/5Google· 3 months ago

Staying at this hotel felt like stepping into a time machine back to the 1990s. The overall interior design created a nostalgic atmosphere—but unfortunately not in the way you would expect from a hotel in this price range. The room itself was decent and reasonably comfortable, but it certainly wasn't enough to make up for the rest of the experience. The spa and pool area looked like they had been left untouched since the 1990s. The facilities felt old and worn, the pool water was uncomfortably cold, and the changing rooms had only open coat racks instead of lockers, which didn't feel particularly secure. If the spa and pool area were renovated and modernized, it would make a significant difference to the overall guest experience. The room also lacked basic amenities such as slippers. Breakfast was average—nothing particularly memorable, but nothing especially disappointing either. The biggest disappointment was the value for money. I have stayed in hotels of a similar price category in several other countries, and the experience has consistently been on a much higher level. Here, the price created expectations that the hotel simply did not meet. If you're looking for a nostalgic journey back to the 1990s, this hotel certainly delivers. If you're expecting the comfort, facilities, and quality normally associated with this price range, you may leave disappointed.

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Nashwa Sakr

2/5Google· 3 months ago

I stayed at Hilton Strand Helsinki for three nights as a Hilton Gold member, and unfortunately, this was one of the most disappointing Hilton experiences we've had. We always choose Hilton whenever we travel because we've consistently had excellent experiences with the brand. That's why this stay was particularly disappointing. The main issue was the housekeeping. On the second day, after returning to the hotel, the room had only been partially serviced. The beds were made and some towels were replaced, but the bathroom counter had not been cleaned. On the third day, we returned to the hotel at around 6:00 p.m., and our room had not been serviced at all. We mentioned this to the front desk the following morning (our check-out day), but the response was simply an apology, with no effort made to address the issue. The room amenities were also lacking. There were no basic toiletries such as a toothbrush, comb, or similar essentials that are commonly available in hotels of this category. The breakfast was also disappointing. Several dishes ran out during service and were not refilled, leaving very limited options for guests. As Hilton Gold members, we expected a much higher standard of service and attention to detail. The location is great, but the housekeeping, breakfast, and overall service fell well below the standard we've come to expect from Hilton, and unfortunately, this stay left us very disappointed.

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PS00011

5/5Tripadvisor· 2 months ago

This is an ideally located hotel very easy to access by tram from the airport. Once there, it is easy to explore on foot or via public transportation, which is slick and easy in Finland. The hotel itself is a bit old-school, but very comfortable. The room was great with plenty of space. As Diamonds, we received an upgrade without having to ask. The breakfast was fantastic! We are WFPB vegan and very healthy eaters and we both loved it. Tons of fruits, salad, cooked veggies, hummus, really tasty giant beans, green smoothies with oat milk, and much more. Then the executive lounge is good too. It is small, however. But as far as food and drink, they had plenty of healthy vegetarian/vegan type of food in the evenings, then drinks and a few snacks during the day. The lady who runs this exec lounge is fantastic, she kept things well-stocked. I would just show up close to the end of the happy hour and it was always restocked. Very much appreciated! There is also a small but really well-equipped gym that was very pleasant for a quick workout. We thoroughly enjoyed our stay and very much enjoyed exploring this amazing, organized city.

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Mario Libianchi

4/5Google· 2 months ago

⭐⭐⭐⭐⭐ I would like to sincerely thank Haamody and Topias at the reception of the Hilton Helsinki for their exceptional support in resolving an issue with my reservation. Their professionalism, willingness to help, and calm approach completely changed what initially seemed like a negative situation into a very pleasant experience. They made me feel listened to and supported at every step, finding a solution with genuine care and outstanding customer service. Thank you again, Haamody and Topias. Your dedication truly made a difference! I highly recommend this hotel.

TM

Trip.com Member

4.2/5Trip.com· 4 months ago

Compact and good for a solo traveller. I really appreciated the “midsummer activity list” printout. It was great for tourists to plan out what they can do. There were a few things that were a bit dusty, but otherwise I generally have a positive experience whenever I stay at a Hilton hotel. The room service was a godsend because I felt ill and didn’t have energy to go out, find food or even think about what I wanted to eat. It was delicious as well. Thank you!

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Alan L

5/5Google· a month ago

Really enjoyed my stay at the Hilton Helsinki. The location is ideal for getting around town, and the check-in process was seamless. My Diamond status was nicely recognized with an upgrade to a high floor, which came with fantastic views over the city. Having access to the complimentary sauna after a long day out was a wonderful perk. It made for a very comfortable and well-rounded visit.

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valerielV5787UA

5/5Tripadvisor· 3 months ago

Very comfortable hotel central and walking distance to the main attractions. A suoermarket is near by to stock up on water and snacks. Meteo, tram and busses only 2 min walk! (Bus 600 from/to the airport) Quiet if you have a room at the back. The digging work was still but it did not affect my stay. The rooms have great blackout blind for a comfortable night and the bed ate so coay. The sauna was good and not busy. There is a small pool at the too which is great for families. The restaurant’s food was good too. Overall a great 5 nights stay.

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Emily Spotts

3/5Google· 3 months ago

Great location with very easy access to different tram lines and the metro. Hotel is only 2 metro stops away from the central train station (take the c-f exit direction, then up a few escalators to be on the correct side). However, the hotel is over priced for the poor maintenance condition, and it was the worst breakfast I have ever had. Good view of the water. The shower got plenty hot but drained slowly. For only 2 nights and a sold out hotel, we could cope. Photos included of the extreme wear and damage in the flooring. Breakfast was complimentary with my hh status but I overheard someone checking in and it costs 30€ a person! I was disappointed that there were no signs anywhere about having made to order eggs, when I've been in similar Hiltons that offer this. At no point did any of the staff ever offer the option, I am only learning now from other reviews that they are supposed to! I was only offered coffee/tea once, ignored entirely on the first day. Plenty of self service that LOOKS good but nothing is the correct temperature, no matter what time you visit. Have you tasted the despair of COLD hash brown patties or a cold fried egg?! The food waste per person amount written on the sign would be improved if people wanted to eat this.