Marco Polo Hongkong Hotel

YT

Yu Quan Teo

4/5Google· 4 months ago

Hotel room felt a little dated, felt as if a 1990s design. Was slightly disappointed that all family rooms doesn't have a view of the harbour but inward facing towards other rooms. However the service of the staff is quite impeccable and the rooms are well cleaned. Location wise, its directly located next to harbour city which ensures that even during days of heavy rain, you can still head out to the restaurant for a meal or for some quick shopping.

CR

Cécile Renaud-Glorieux

5/5Google· 4 months ago

We stayed for 3 nights with our 3 children, booking two communicating rooms as part of a flight and hotel package through Trip.com. Upon arrival, one of the rooms smelled of cigarette smoke, which was surprising given the hotel’s strict non-smoking policy. I flagged the issue at reception and, as no other communicating rooms were available, the team upgraded us to 2 excellent rooms very close to one another. The situation was handled with real professionalism and care, and I genuinely appreciated it. Beyond that initial hiccup, the hotel was outstanding: brilliantly located, exceptionally spacious rooms by Hong Kong standards, and remarkable service throughout our stay. My kids also loved the swimming pool which was pretty much empty every evening (open until 7PM). We would not hesitate to recommend it.

TM

Trip.com Member

4.5/5Trip.com· 4 months ago

Location is excellent given it is connected to the shopping mall so no impact rain or shine but there seems to be no designated car pick up or drop off point and empty taxis (those only willing to go to airport!) are always occupying the area right in front of the main entrance on Canton Road thus making the rest of the people trying to get rides very dangerous as our cars will have to double park and let us get on in the middle of the road!The hotel is an old hotel but recently renovated so although decor and furnitures show its age, it’s still quite functional, even for those with wheelchairs. Room is spacious and bathroom has both bath tub and shower but the toilet flushing is a bit slow.Hotel was kind enough to upgrade our suite to the executive floor and we were met by very professional and friendly staff there. When we asked for a shower chair for my mom who uses a wheelchair, they promptly provided one!Special thanks to all the personnel on the executive floor who were helpful and attentive, as well as to the Concierge team who assisted us with our freezer storage requests!Our overall experience at the hotel has been great and we thoroughly enjoyed our stay!

AS

Al Soony

5/5Google· 5 months ago

Booked the Deluxe Harbour View Room but received an upgrade to Premier Room. The Premier Room was spacious but did not have much view. Decided to “downgrade” back to Harbour View. No regrets. The Harbour View Room has amazing views and definitely felt more luxurious. Location is central and accessible to everything especially shopping and food, 5-star! Service was top notch and staff were accommodating and assisting throughout the stay - shoutout to Paddy Chan. Will no doubt return again.

HK

Helen Kwan

3/5Google· 4 months ago

It was a disappointing 9 days stay. First of all the mattress was old , flat , sunk in, a worn out mattress with 2 mattress covers on top. It had given myself and my husband backache every morning. The bathroom smell of urine with stains around the toilet bowl. The towels were hard . The carpet is old. The customer service was excellent and the room is spacious. The breakfast was mediocre. The beacon and eggs were cold. In summary I would not recommend as a 5 star hotel and I would not select this hotel next time I visit Hong Kong.

CG

Christian Gorospe

4/5Google· 2 months ago

Room was dated but well maintained. The staff service are great. Breakfast could be better. The location was everything. Everything I could have wanted was walking distance from the hotel. Will still come back

CL

Carrie Lai

5/5Google· 3 months ago

Excellent location, right in the heart of HK, easy to commute to HK Island. Lots of restaurants around so you will never run out of choices. Stayed for 10 days, housekeeper provided excellent service during my stay, thanks for keeping my room clean daily✨The overall experience was great!!! Special thanks to their staff Lucky, who had help me arrange my luggage and waited with me until my Uber arrived. Highly recommended!

JW

Jael Wenceslao

1/5Google· 4 months ago

Been going to the Marco Polo group (HK, Prince and Gateway) for over 20 years. And honestly it’s been a while since I last stayed in the HK Hotel one. The positives: Location is great. Close to the usual tourist spots (Star Ferry, Nathan Road, Avenue of the Stars, K11, Harbour City, Ocean Terminal). Close to the Kowloon Station of the Airport Express (though you need to take a taxi to the hotel). Room was spacious enough for a baby and kid and 2 adults. Several CONS: There is no hotel driveway. Prince and Gateway Hotels do (with ample cover). It was raining when we checked out, so we got wet entering the taxi. The area fronting the lobby is always chaotic and lots of double-parked vehicles. 16/F room smelled like cigarettes still. Even the towels smelled like smoke. Supposedly non-smoking floor. No ramp access at the lobby - hard when you have a baby in a stroller, or if you’re in a wheelchair because you have to wait for the staff to assist you with the disability lift. What I don’t understand is why there is no hotel staff standing by the entrance to readily assist people in wheelchairs and kids in strollers (you have to wave to them downstairs or call their attention). There are 2 sets of elevators. The one near the entrance (city sidewalk) does not serve the 3/F (which is the mall access to Ocean Terminal and Harbor City from hotel - this info was not readily shared by the front desk or the bell staff when we checked in). You have to go down the lobby, and then walk to the other set of elevators on the other side of the lobby (again, stairs with no ramp for the stroller). No coffee machine. No tea. No kettle. No ice bucket. Fixtures are dated. TV is old - can’t stream, not a Smart TV so no YouTube, etc. No doors to close the bathroom sink and closet area, which is weird when you’re staying with just a friend in the room, and also hard when you want to be quiet when your kids are asleep. The lights from the bathroom can wake up the kids sleeping on the bed when the parents need to fix stuff. Large dead cockroach (size of my thumb) on the floor of the buffet in Cafe Marco. I told the chef by the egg station and he simply kicked the cockroach to the kitchen. He wasn’t even surprised. Gross. There was a large glass bottle of water in the pantry/luggage area, but there was no signage if this was complimentary so we had to ask the staff. Our key cards got deactivated one night. So we couldn’t go up to our room. Overall, even if the hotel was cheap (versus Prince and Gateway), I wouldn’t stay here again. If you are choosing among the three Marco Polo Hotels in the Harbour City Ocean Terminal area, don’t stay in HK Hotel. It can get tiring always having to carry our stroller up and down lobby stairs. Moreover, the hotel (and the staff) definitely needs to be updated.