The Ritz-Carlton Residences, Waikiki Beach Hotel

TM

Trip.com Member

4.5/5Trip.com· a year ago

The location was great, walking distance to the beach, shops , restaurants, etc. Room was nice, great views. The bell desk and concierge were super helpful and friendly. Check in was a bit slow other than that everything was good.

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n2r49rs

5/5Tripadvisor· 2 months ago

We loved our experience and felt very pampered. Service level was fantastic! Since this is a residence type property the rooms are quite large with a small kitchenette. This really came in handy for us being able to spread out and have access to both a frig, freezer and washer/dryer. It is not on the ocean but it is not a far walk for beach access, 10 minutes. The room had recently been renovated and was really nice. Definitely the higher the floor the better. Two pools….one for each tower. Diamondhead tower is for the families the other just for adults. Our plane arrived late and we were pushing it for a dinner reservation and also needed to get a bottle of wine chilled. They were awesome!t They immediately got our luggage and up to our room without any delay. Definitely will be returning, highly recommend!

FY

Fred Yan

5/5Google· 2 months ago

Our family had an unforgettable stay at the Ritz-Carlton Waikiki Beach. The spectacular ocean views, beautiful property, and world-class hospitality made this one of the best hotel experiences we’ve ever had. We were celebrating our son’s birthday, and the staff went above and beyond to make it truly special. Lance was exceptional throughout our stay. He always anticipated our needs and offered assistance before we even had to ask. He surprised our son with an incredible teepee setup in our room that absolutely made his birthday, and his genuine kindness and attentiveness made us feel like valued guests from the moment we arrived. A heartfelt thank you to our housekeeper, Kirsty, who not only kept our room immaculate but also helped decorate the room for our son’s birthday and left him a thoughtful handwritten birthday note. Those personal touches meant so much to our family. We’d also like to recognize Ryan from room service, who returned later with a birthday cake and a bag full of goodies for our son. It was such an unexpected and generous surprise that made his birthday even more memorable. The genuine warmth, professionalism, and attention to detail from everyone we encountered made this stay truly exceptional. Thank you, Lance, Kirsty, Ryan, and the entire team for making our son’s birthday so special. We can’t wait to return! Fred and Liz

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Ktwinkle

5/5Tripadvisor· a month ago

The Ritz-Carleton Residences in Waikiki is amazing. It’s worth every dollar spent. The staff treated us like royalty. The car was ready for us whenever we wanted to leave. Solera, the restaurant at the lobby, never disappointed. The suite we had in the 16th floor was lovely and functional including a full kitchen and two full baths, each with a heated toilet seat and fully automatic bidet. The views are stunning. Alana, the beautiful Hawaiian lady who does the storytelling and chanting at 6:30pm each night was unforgettable. The bedding is cozy and includes big down pillows. Our balcony was a great place to hang out and talk. The swimming pools and spas are gorgeous with their 100% tiled surfaces. They greet all guests with leis upon arrival. The concierges really know their stuff. The staff knows your name. This place is luxurious and a nice quiet space to enjoy the island. We just loved it!!

MM

Michelle Mendenhall

5/5Google· a month ago

⭐⭐⭐⭐⭐ Exceptional service and a truly memorable stay! I checked into The Ritz-Carlton Residences, Waikiki yesterday as a first-time guest, and the experience was exceptional from the very moment I pulled into the driveway. The lovely staff immediately greeted me, quickly gathered my belongings, and handed me over to another wonderful team member who gave me a brief tour and led me to the property’s beautiful open-air lobby. At check-in, I was warmly greeted by Mindy, who was absolutely wonderful. She was gracious, professional, and incredibly attentive. She meticulously explained the layout of the property, showed me the two pools, answered all of my questions about dining, and then personally escorted me to my room. Along the way, she gave me fantastic recommendations on what to see and do during my short 36-hour stay. What really stood out to me was how genuinely attentive Mindy was. During our conversation, I mentioned my love of tea—Rishi Jasmine, to be exact—and that someone had told me I absolutely had to try the banana bread here. She listened, remembered those little details, and made me feel genuinely heard and valued. Later that day, I met my room attendants, Janice and Juane (please forgive me if I’ve misspelled your names!). They were so warm and friendly and had the most magical energy. They left me some wonderful tea to enjoy at the end of the evening, along with a lovely handwritten note that truly made my day. This morning, I left early to explore the island, and when I returned, I was greeted by another incredibly thoughtful surprise: a personal note from Mindy, along with the exact tea I had mentioned the day before was my favorite and banana bread to try. My room attendants had also left me more tea and another sweet note. That level of personalized service is beyond excellent—it is exceptional. The fact that these team members listened to the little things I shared and went out of their way to make me feel special is what makes a stay truly memorable. I’m actually still on property as I write this review, but I didn’t want to leave without taking a moment to recognize and thank these wonderful individuals for making my stay feel so personal and magical. The property itself is beautifully appointed. While it isn’t directly on the beach, it’s an easy walk away, and the quality of the accommodations and level of service absolutely make it worth considering. A huge mahalo to Mindy, Janice, Juane, and the entire team for making my first stay such a special one. I highly recommend The Ritz-Carlton Residences, Waikiki, and I’m already looking forward to coming back! 🌺

NH

Natalie Horvath

5/5Google· 5 months ago

The Ritz-Carlton Residences Waikiki is an absolute 10/10 for us. We spent one week there and would come back anytime without hesitation. The service was outstanding from the first to the last moment — incredibly friendly, attentive, and welcoming. Every single staff member contributed to making us feel genuinely comfortable and well taken care of. The rooms with balconies are modern, spotless, and exceptionally spacious. The bathroom was huge and featured a bathtub, double sinks, and a Japanese heated toilet seat. The Diptyque amenities in my favorite scent were another huge plus. There was also a washing machine, dryer, and even laundry detergent available directly in the room. Absolutely nothing was missing. And if there had been anything we needed, we were clearly informed that we could contact the front desk anytime. We also loved the reusable water bottles provided as a welcome goodie. The pools are beautiful, large, clean, and never overcrowded. The overall atmosphere throughout the hotel is calm and relaxing. You cannot hear the street noise, and the rooms are not noisy at all — perfect for unwinding. The location is also ideal: plenty of shops are nearby, and the beach is less than a 10-minute walk away. The ocean view from the rooms was beautiful. During our stay on Oahu, we also stayed at a beachfront hotel, and we would still choose the Ritz-Carlton every single time. The valet parking was also perfectly organized. At $60 it is not cheap, but that is very common in the US and especially in Hawaii. Everything worked quickly, smoothly, and reliably, and the valet staff were extremely friendly and accommodating as well. For us, this is one of the very few hotels in Hawaii that truly deserves its five-star rating. We also really appreciated that there are no additional resort fees, which is quite rare in Hawaii. Honestly, we cannot think of a single thing that could be improved. Absolute recommendation!

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Michelle

5/5Google· 3 months ago

Our family had an unforgettable stay at the Ritz-Carlton Waikīkī Residences! The customer service was truly phenomenal from start to finish. Every employee we encountered was warm, welcoming, and went above and beyond to make us feel at home. Super clean, beautiful amenities, great location, and delicious food. Traveling with children who have food allergies can be stressful, but the staff took incredible care of us and handled every concern with such thoughtfulness and attention to detail. A special thank you to Ljubica, who was the absolute sweetest and made sure our kids were safe by carefully communicating with the kitchen staff. Her kindness and genuine care meant so much to our family. She also provided us with the best local recommendations! Thank you, Ljubica! The bartenders, especially Talane, made outstanding drinks, and every server we had was exceptional. This has officially become our go-to place in Waikīkī because of all the amazing staff and care they provided, and we can't wait to come back. We highly recommend the Ritz-Carlton Waikīkī Residences to anyone looking for an unforgettable stay!

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843pamelaa

5/5Tripadvisor· 2 months ago

This was our first stay at The Ritz-Carlton Residences, Waikiki Beach, and it will absolutely not be our last. The hospitality here was some of the best I've experienced. When we had a small issue with the dryer, the team apologized with a box of chocolates, a small gesture that said a lot about how much they care about guest experience. The concierge and every staff member was truly so kind and helpful. Having an in-suite washer and dryer was such a great perk, especially for a longer stay. Breakfast was amazing every morning, and the pool service was so attentive and friendly. The location can't be beat. Right on Luxury Row, close to shopping and just steps from the beach. Everything we needed was within walking distance. We're already planning our return. Highly recommend! 🌺