Four Seasons Hotel the Westcliff

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Tourist318650

5/5Tripadvisor· a month ago

We had an amazing stay, the rooms are beautiful, extremely comfortable and spacious with large bathrooms and a balcony with a beautiful view. |The food in the restaurant was excellent, we arrived early after an overnight flight and went straight to breakfast which was gorgeous. The choice on the buffet was extensive and there was a menu in addition to that. The evening meal was delicious with those amazing views again.|The hotel has a very special atmosphere and almost feels like you are staying in an Italian village.|But what makes this hotel stand out above all of that is the staff. They were all so friendly and welcoming and greeted us by name. They really made our stay feel very special. |I would highly recommend staying there.

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Adriana Iannaccone

5/5Google· 2 weeks ago

The place is wonderful, a green and peaceful oasis on the hill. Feels good to have a room with the view. I thank all the staff for their professionalism and continuous availability, and in particular Katlego and Luganda at the spa service for their kindness, expertise and warm welcoming. Overall I loved my stay!

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Trip.com Member

5/5Trip.com· a year ago

Have to say - the hotel is stunning, the location is breathtaking (in the forest high up), the staff are very friendly, the breakfast i impressive and the gym/spa is very good! Highly recommend this

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Lee Mailula

1/5Google· 4 months ago

This review relates specifically to the venue booking service and not the hotel, restaurant, or spa. My mother and I viewed the venue in February 2026 and were particularly interested in booking the Cellar Door venue for a private event. While the venue itself was beautiful, the booking process was extremely disappointing. After the viewing, we exchanged several emails regarding menu options. On 26 February, I requested an invoice so that payment could be made and the booking secured. When I received no response, I followed up on 27 February and was advised that the matter would be attended to the following Monday. I promptly provided all requested billing information on Monday, only to receive a call later that day informing me that the venue had already been booked by another client. I was told the booking had been confirmed on 27 February — the day after my request for an invoice went unanswered. I understand that a venue is not secured until payment is received, but I made every effort to move the process forward and was unable to do so because of the lack of communication. Unfortunately, this experience left a very poor impression and fell well below the level of service I would expect from an establishment of this calibre.

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Ziyanda

4/5Google· 4 months ago

Had dinner with a few of my friends this week , absolutely loved the flame restaurant. Before going to flame we walked through the lobby and We were welcomed by the staff and they were lovely, we really felt warmly welcomed by them, they are fantastic, the restaurant had great service however we experienced this weird thing that happens to black customers with a black servers , at first I thought it was just me who noticed that but as soon as we were seated my friends brought up how the lady at the door was extremely hostile towards us … it was as if she was annoyed by our presence which was pretty upsetting because we were all so respectful towards her so that kind of put us off , I don’t want to out her, she was not the hostess she was a waitress who just happened to be by the door when we arrived. The actual hostess was very sweet . The cocktails were delicious and refreshing . I had ordered the seared tuna taco , I thoroughly enjoyed it as someone who doesn’t eat avocado. My friend had the wagyu burger which she loved and so did I , I didn’t expect it to have that many flavors, I’d definitely recommend that. The complimentary bread was great however it was a bit hard and not very warm but we enjoyed some of that. Our servers were palesa and Tiinyiko , we really enjoyed patience and service , Can’t wait to be back for lunch

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Patricia Mwaba Mulenga

5/5Google· 2 months ago

The experience was beautiful. The receptionist we found just made me feel a VIP guest during checkin. Everything was intentional. We had I think wine while waiting to be taken to our room. The view from my room was just lovely. The breakfast was a 10 minus nothing. And the restaurant view is surreal. The place is not all the way wheelchair accessible but it was good for exercise. We did have an incident where there was a cockroach in my freshly squeezed carrot juice but they resolved it immediately.

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coline740

5/5Tripadvisor· a month ago

Every now and then, you just get to stay somewhere mental on a business trip. This was one of those times. This hotel is 5* and for a very good reason. The room & ensuite were a great size with lovely views -the whole complex is kind of set on the side of a hill, so everyone gets to look out over the valley. Bed was pretty big by hotel standards, but the décor and upkeep throughout this place were just amazing. It probably helped that we were holding an event there and so they wanted to look after us! I managed to get to the gym once, which I was proud of – that was well laid out too. There was quite a bit of building work going on in other parts of the hotel. But – if you can afford it – I would not hesitate to recommend this as a place to stay. One of the finest I’ve ever been to.

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Natalia M

5/5Google· 3 months ago

I had a wonderful stay at Four Seasons. The service was exceptional from start to finish, with a professional and attentive team that made every visit enjoyable. The spa is outstanding beautifully maintained, relaxing, and one of the best experiences I’ve had. We also used the conference facilities, which were excellent, well organized, and supported by outstanding service. I highly recommend Four Seasons for both business and leisure stays.