Sofitel Kunming Hotel

2

205sachina

5/5Tripadvisor· 3 months ago

We recently stayed at this luxurious hotel with our family, and it was truly a wonderful experience from start to finish. Our room was large and incredibly spacious, giving everyone plenty of room to relax and feel comfortable. The floor-to-ceiling windows offered an excellent view of the city, especially beautiful in the evening when the skyline lit up. The bathroom was also impressively large, spotless, and very well designed. Everything felt clean, modern, and comfortable, which made it easy to unwind after a long day of sightseeing. Breakfast each morning was elaborate and offered a wide variety of options, although vegetarian and western food options were limited. What truly made our stay special, though, was the staff. They were consistently friendly, attentive, and professional. They went out of their way to help us book a city tour, making the entire process smooth and stress-free. Overall, we had a fantastic family stay and would highly recommend this hotel to anyone looking for comfort, luxury, and exceptional service.

B

BirdieNine

5/5Tripadvisor· 3 months ago

I usually stay at Sofitel whenever I travel because I know what to expect. The service is usually very consistent, but every now and then a property really stands out. Sofitel Kunming was one of those. The lobby was the first thing that blew me away. The ceiling must be four or five stories high, with a huge red sculpture rising from the floor all the way to the ceiling before stretching across to the other side of the building. It’s hard to describe, but it gives the whole place a really grand feeling. There’s also a nice indoor swimming pool. The room isn’t the newest in terms of design, especially the wooden wall décor, but it’s very well maintained. The marble flooring at the entrance and the marble floor and walls in the bathroom still make it feel luxurious. One thing I really appreciated was the staff. Most of them could speak English, or at least understood enough for simple conversations. It made everything a lot easier, from check-in to asking a few questions during my stay. I also liked the Lanvin bathroom amenities. Nice little touch for a French hotel brand. I was lucky enough to get a complimentary upgrade to the 39th floor. The view isn’t spectacular, but it’s still nice seeing Kunming from that height, especially at night. Breakfast is served on the 49th floor, and the view alone is worth getting up for. The buffet is huge, with the stations laid out in a big circle that almost wraps around the whole restaurant. There was plenty of food, but the selection leaned heavily towards Chinese dishes. I would’ve liked a few more Western options, especially an egg station and bacon. Nothing deal-breaking though. Sofitel is usually my first choice when I travel, so I probably judge it a bit more harshly than other hotels. Overall, this is a luxurious hotel even though it’s not right in the city center. The impressive lobby, comfortable rooms, friendly staff, and reliable Sofitel experience made it a really enjoyable stay. I’d happily stay here again if I’m back in Kunming.

E

Explorer534208

5/5Tripadvisor· 4 months ago

This is a follow up to my preliminary review written on 11th June, the second day of my 9D8N stay, which has since been removed to allow for this detailed review. As an Accor Platinum member, my room was upgraded to Club Floor level, with additional room benefits. My other family member, also a Platinum member, also enjoyed a similar upgrade. As stated in my previous review, we had a very pleasant check in experience, As a matter of fact, my positive experience with Sofitel Kunming started even before arrival, when I got in contact with Mr Lemon Ji re our rooms arrangement requests. Lemon responded promptly in a positive manner and even accommodated our very late changes subsequent to our initial request. As we were eligible for Executive Lounge access, most of our requests for assistance and services were channelled through the lounge team members, like Gary, Larnes, and Nian, who were always friendly and serve with enthusiasm. Having said that, I must add that the hotel front desk is always well-staffed and all staff members were efficient and friendly during our brief encounters. We had breakfasts daily at the L49 restaurant and were always greeted cheerfully by a trainee/intern in the name of Olivia. I am sure she will have a great future in the hospitality industry. The dish offerings in my opinion were geared towards local tastes and options. Unfortunately I had not been able to sample enough premium western/international dishes to push me over for a lunch/dinner international buffet as first contemplated. In terms of dining experience, we were really impressed with the food options and services at Le Chinois, on which I have submitted a separate review. I would also like to make a special mention of the unsung heroes - the housekeeping team. I believe they work as a team so it may not be fair to quote just a few names. However, both I and my family member in another room of the same floor were very impressed with the quality and promptness in housekeeping services and responses. As for the lounge experience, it certainly serves well as an oasis, with its comfortable seatings and gorgeous view, for relaxing and unwinding after venturing out sightseeing. However, it would help to elevate the lounge standard (and properly reflects the hotel's 5-star status) with the offering of some premium (rather than the most basic) drink choices. I had been declined a request for a Chamomile tea during the afternoon tea session, which was quite disappointing. Also, the dish offerings during the happy hour sessions also got a bit repetitious after a few days. I hope the hotel management will empower its lounge service team to go beyond the pre-set scope (of standard offerings) to accommodate reasonable requests from its guests (elite or otherwise).

AO

Adeline O.

4.5/5TrustYou· a month ago

Although the hotel furnishing was dated, the cleaning was well done and made the stay very comfortable. Service by the staff at the executive lounge the doorman was great. Also special call out to Jayson on night shift on 4 September who went out of his way to help us coordinate with our local tour guide even after his shift had ended to ensure our trip went smoothly.

TM

Trip.com Member

4.7/5Trip.com· 5 months ago

I was thoroughly impressed by the top-tier service during my stay. The staff were incredibly efficient and rectified an issue with my initial room immediately. The hotel beautifully captures a romantic French atmosphere. However, it would be even better if the lighting throughout the property—including the guest rooms and lobby lifts—could be slightly brighter to ensure a more comfortable and uplifting stay. Thank you to the wonderful team!

P

PaekoMinnieHana

5/5Tripadvisor· 4 months ago

I had a truly wonderful stay at Sofitel Kunming. The hotel is elegant, comfortable, and offers a perfect blend of luxury and local culture. My room was spacious, well-maintained, and provided a beautiful view of the city.|What made my stay especially memorable was the outstanding service from the staff. I would like to express my sincere appreciation to Ning and Larmes for their exceptional hospitality. They were professional, attentive, and always ready to assist with a warm smile.|I was particularly impressed that Ning could speak Thai, which made communication very easy and comfortable for me as a Thai guest. Her friendliness, patience, and willingness to help made me feel truly welcomed throughout my stay.|The breakfast was excellent with a great variety of international and local dishes, and the Executive Lounge provided a relaxing atmosphere with excellent service.|The hotel's location is also very convenient for both business and leisure travelers. Overall, my experience exceeded all expectations, and I highly recommend Sofitel Kunming to anyone visiting Kunming.|A special thank you to Ning and Larmes for making my stay so enjoyable and memorable. I look forward to returning to Sofitel Kunming in the future.

TM

Trip.com Member

5/5Trip.com· 4 months ago

Lovely stay with wonderful view from our 270 degree view room. The rooms were spacious and the Lanvin toiletries provided was nice. The breakfast spread was extensive and luxurious, with varied choices to suit local and western palettes. From check in to check out, the process was smooth. The service was welcoming and efficient throughout our stay.

9

985vanesst

5/5Tripadvisor· 2 months ago

The warm hospitality, positive attitude, and attention to detail truly made us feel welcomed and well looked after. Thank you for the outstanding service and for making our experience at the Sofitel Lounge so enjoyable!|We had a wonderful experience at the Sofitel Lounge, thanks to the excellent service from one of the lounge staff members. The staff member was very friendly, attentive, and professional, always welcoming us with a warm smile and a genuine willingness to help.