Hotel Royal

ID

Iwin D.

5/5Google· 4 months ago

⭐⭐⭐⭐⭐ An Outstanding Stay! Highly Recommended for the Excellent Service 🏨✨I recently had the pleasure of staying at Hotel Royal Macau and it was an absolutely fantastic experience! 🥰 If you are looking for a hotel that combines comfort, convenience, and top-tier hospitality without the overwhelming chaos of the mega-casinos, this is the perfect choice. 🌟📍 Location & AccessibilityThe hotel is perfectly situated in the historic center of Macau, making it an excellent base for sightseeing 🗺️📸. It sits right next to the beautiful Vasco da Gama Gardens 🌳🌸. 🚶 Walking to the Ruins of St. Paul's: Please note that while the historic site is relatively close, the walk features uphill slopes and traditional cobblestone paths, which might require a bit of extra effort or assistance for those with mobility challenges. 🚌 Easy Transit to Cotai Strip (Venetian, Londoner, Parisian, & Studio City)Getting to the mega-resorts in Cotai is incredibly convenient and budget-friendly!Where to catch the bus: Just a short, 3-minute walk from the hotel lobby is the Pavilhão Polidesportivo Tap Seac bus stop 🚏. Which bus to take: Hop on Bus 25 heading toward Vila de Coloane 🚌.Where to drop off: Alight at the Est. do Istmo / Londoner station Google Maps Moovit. From this central stop on the Cotai Strip, The Londoner, The Venetian, The Parisian, and Studio City are all easily reachable either via air-conditioned indoor pedestrian bridges or quick walks 💸✨. 🇵🇭 Exceptional Staff What truly sets Hotel Royal Macau apart is its phenomenal team! 🙌 The hotel employs many Filipino staff members who go above and beyond to make guests feel welcome. From the front desk to the concierge, they are incredibly kind, polite, and accommodating. 🤗 They effortlessly anticipate your needs, always offering a warm greeting and helpful local recommendations. Their genuine hospitality truly made us feel at home! ❤️🛌 Rooms and Amenities The rooms are spacious, immaculately clean, and provide a very comfortable retreat after a long day of exploring 💤. The beds are comfortable, and the bathrooms are well-maintained. We also took advantage of the large, clean swimming pool 🏊‍♂️ and the well-equipped fitness center 🏋️‍♂️, which were great for unwinding. 🍽️ Value and Dining Considering the premium location and the level of service, the hotel offers exceptional value for money 💰. We dined at their on-site restaurant and were thoroughly impressed by the quality of the food and the seamless service 🥂 ✨.Overall, I cannot recommend Hotel Royal Macau highly enough. The unbeatable combination of a great location and a truly warm, attentive staff will make me return in a heartbeat! 💖✈️

YK

Yan Kuang

5/5Google· 5 months ago

Hotel While visiting Macau, we discovered Hotel Royal Macau. Based on the images and the reviews, it seems to be a good place to stay, so we decided to give it a try. When we first entered the hotel, the lobby gave off a grand-entrance kind of vibe. It was spacious, with everything well kept and clean. We got checked in and settled without issue. The rooms were quite nice as well. It has the standard accommodations, without having things positioned in awkward locations. It also had ample space for a traveling family with large suitcases. It was a nice touch (and helpful) that they have tourist guides and maps for first-time visitors to Macao. Miscellaneous The hotel itself is in the center of Macau. When you arrive, there will be porters available to help with your luggage. The receptionists were efficient in helping guests check in without delay. All the staff were nice and sincere, which gave a welcoming feeling. The hotel also has amenities such as a pool, gym, and restaurants for guests. The price for the rooms chosen was reasonable. All in all, Hotel Royal Macau was a good experience, and I would recommend it to those who are visiting Macao.

SV

Selvamari Vanathyah

3/5Google· 3 months ago

Dear Management, We recently stayed at the Royal Macau Hotel from 3–5 July while attending the Koala Excellence Olympiad, in which my nephew participated. Overall, we had a pleasant stay, but I would like to share a few service experiences that we hope will help improve guest service. 1. Check-in Experience We arrived at the hotel at approximately 1.45 pm and approached the front desk for check-in. We were attended to by Ms. Ling, who immediately gestured with her hand for us to stop and informed us that the rooms were not ready and that we had to wait until 2.00 pm. We understood and moved aside to wait. Less than five minutes later, another group from the same event, who had arrived after us, was checked in immediately. We then had to join the queue behind them and eventually became the last in our group to check in. It was not a matter of checking in first or last. My concern was that if clean rooms were available for guests who arrived later, perhaps we could also have been offered an early check-in, especially when it was only 5–10 minutes before the official check-in time. When it was finally our turn, Ms Tina attended to us and we shared our experience with Ms. Ling. Ms Tina immediately understood our concern and kindly upgraded us to a suite, and we checked in to room 1129, which we sincerely appreciated. 2. Complimentary Umbrella As it was the rainy season, the concierge kindly provided us with a complimentary umbrella after we signed for it. The following day, as the concierge was not available, I approached the front desk to request an umbrella. I was informed that I had to pay a deposit. I was surprised, as I had received a complimentary umbrella the previous day under the same arrangement. After I explained this, the front desk staff contacted the concierge, who then assisted us with a complimentary umbrella. This suggested a lack of communication between the front desk and the concierge, resulting in unnecessary confusion. 3. Airport Taxi Arrangement On Sunday evening at around 5.00 pm, I approached the front desk to enquire about transportation to the airport. I was assured that the hotel could arrange a call taxi. Later that night, at around 10.00 pm, I reconfirmed with another front desk staff member, who again assured me that the hotel would arrange a call taxi. However, the following morning, as we were preparing to check out at 10.30 am, I called the front desk to request the taxi. To my surprise, Ms. Rose informed me that we should simply check out and queue for a taxi outside. She appeared eager to end the conversation. I had to explain that I had already confirmed the arrangement twice with the front desk the previous day. Only then did she agree to arrange a taxi for us. From these experiences, we felt there were inconsistencies in communication among the front desk staff and between the front desk and the concierge. We also felt that our initial check-in experience could have been handled in a more welcoming and courteous manner. That said, I would also like to commend the many positive aspects of our stay. The hotel's location was excellent, the property was clean and comfortable, and the overall hospitality was very good. I would especially like to thank Tina, the concierge team, the housekeeping staff, and Daniel -Front Desk Manager, who patiently listened to our feedback and showed genuine concern. Despite the few issues we encountered, Royal Macau Hotel played an important part in making our trip to Macau a wonderful and blessed one. Macau is one of the cleanest places we have visited, and we were truly impressed. Thank you for your hospitality. We hope our feedback will be received in the positive spirit in which it is intended and will help enhance the experience of future guests. Yours sincerely. Mary

DP

Dan Pieloch

5/5Google· 7 months ago

We came from Hong Kong and hadn't planned on staying in Macau until our visa approval was delayed. Finding this hotel was the most fortunate thing that could've happened to us. This hotel is in an excellent location as your base of operations for exploring, within walking distance of the Saint Paul Ruins, Senado Square, Guia Fort, and many other landmarks. There are also several unassuming yet solid restaurants nearby, including Red Forest where we often went for breakfast (walk out the hotel doors and turn left, then cross the street), and Moon House vegetarian restaurant, about a 5 minute walk away (I uploaded pictures of the front of both places to this review). The amenities here are luxurious, like an indoor heated swimming pool (rarely crowded and wonderful), friendly bell service, and multiple eateries. If you are lucky enough to get a room on a high floor, you will have an expansive view of a large section of Macau. The beds and pillows are comfortable and it is an overall quiet hotel once you get out of the lobby. We slept very well during our entire two weeks here. Bathroom was decent sized with nice finishes, including spacious bathtubs. Rooms are fairly priced, but for an even better deal, look to book them via an online third party. But our favorite part of staying here was interacting with the staff. Tina at the front desk is an angel, as she always smiled to us when she saw us, and talked to us when she was less busy. She made us feel like family. Honestly the rest of the front desk people and the guys working the doors were always friendly and offering any help we needed. I cannot say enough positive things about this hotel. When we return to Macau in the future, we will try to stay here again. Highly recommended.

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Bernice

4/5Google· 4 months ago

Stayed at this hotel and had a pleasant experience. Staff were friendly, welcoming, and helpful with directions, and often assisted with opening doors. Currency exchange service was also available, which was convenient. The location is near St. Paul’s, making it easy to explore the area. One thing to note: there is a water refill station at the lift lobby, which we only noticed later. Overall, a comfortable and convenient stay!

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Paul

5/5Google· 3 months ago

Haven't stayed here yet but I intend to. Joined friends for cocktails in the lobby. They swear by this place. Fantastic, central location. Service is exceptional and the cocktails are delicious. Their smoky tea fashioned riff on an Old Fashioned is not to be missed! Cash & credit card payments accepted.

TM

Trip.com Member

5/5Trip.com· 5 months ago

I can’t recommend the Hotel Royal enough. Its location is optimal and close to every historic and cultural landmark in the old quarters of the Macau Peninsula section of the city. The staff is extremely friendly and helpful and go out of their way to make you feel comfortable and welcomed. And the rooms are very clean and comfortable

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SRP

4/5Google· 8 months ago

Stayed in Macau for a few days and this was the hotel of our choice. We were not disappointed by our choice. The rooms were very nice and had a good view of the park below. The bed was comfortable and pillows good. The room was clean and well kept. The service was great. No breakfast was included. The logbooks fabulous. The only downside to the lobby is that it is heavily scented. We both are sensitive to perfumes and this lobby is heavily scented. Everything is close. We took a taxi from the boat dock and took a taxi to bus station to go back to HKG. To go the casinos we took a taxi but also did public bus which was easy as well. Many restaurants are close. Some vegan restaurants are a healthy walk away. We were fine with that. Definitely a great hotel to stay.