Rio Hotel

GP

Gauravkumar patel

5/5Google· 5 months ago

Great value in a prime location Location: Right on Nathan Road in Tsim Sha Tsui. MTR Jordan station is 2 mins away, and the airport bus A21 stops across the street. Super convenient for shopping and food. Room: Compact but clean. Standard Hong Kong size. Bed was comfy, AC worked well, and water pressure was surprisingly good. Staff: Friendly and efficient check-in. They stored luggage for us after checkout with no hassle. Value: For the price and location, it’s hard to beat in TST. Not luxury, but you’re paying for access, not space. Cons: Walls are a bit thin and street noise is real if you’re on a lower floor. Ask for a higher floor if you’re a light sleeper.

TM

Trip.com Member

2.7/5Trip.com· 4 months ago

Long line for checking IN. The room is good, little bit big. Reasonable room price. Only not good thing is the receptionist atleast they can put one good english speaker in the counter. They all talk in mandarin. Tried to call them for asking a lost a found and a bit rude talking unsure whether he cant talk good english or its the way he approached the guest. Its not always about the language barrier but atleast should be a good gesture to everyone whether which nationality you are.

L

Lily

2/5Google· 4 months ago

The hotel itself is lovely, but the staff’s sheer incompetence and lack of basic hospitality completely ruined a special birthday trip. A month prior, I called to confirm our two booked rooms would be connecting. I was assured it was noted. Upon arrival, the receptionist, Cindy, was entirely confused and insisted I only booked one room. Even after showing my receipt for two rooms, it took forever to sort out this basic administrative error, only for her to then casually state that connecting rooms were unavailable. When I called to find a solution, the first agent told me moving was impossible because the entire hotel only has two sets of connecting rooms. She transferred me to the manager, who immediately contradicted her, claiming connecting rooms are on two full floors but were apparently all taken by guests who happened to all extend their stay. His "solution" was to offer to "put in a request" for us to have a connecting room. He then admitted those guests were checking out the next day, which was our exact checkout date as well. It was completely useless and a waste of time. I even offered to pay more to upgrade to a 2-bedroom suite just so we could be together, but he couldn't even describe the rooms properly. He called it a "one-bedroom with two queen beds" before backtracking to say it was a "two-bedroom with twin beds." To top off the abysmal service, we were told at the pool that pool towels weren't allowed to be taken back to our rooms. As a result, we were forced to walk back through the property dripping wet and freezing cold. The front desk staff along with the manager have zero hospitality training, non-existent problem-solving skills, and no internal communication. Every single person gave me a different, contradictory answer to the exact same question. If you expect basic organization and competence, stay somewhere else.

TM

Trip.com Member

4.2/5Trip.com· 4 months ago

The hotel’s staff was very nice and helpful. The room size was very large. However the decor was a bit dated in both the room and the bathroom. The location is a bit away from everything else. It might not look very far to walk 500 meters to go to other places, but doing in the unforgiving summer heat was demanding.

E

epape

3/5Tripadvisor· a month ago

Rooms are large and confortable (bed is a bit stiff) but reception staff is very complicated and don't speak english. |My reservation was under my company name and they made me change it on booking .com (which sometimes isn't possible) or they couldn't accept it. After i changed it, they asked me to show the company name on the booking (that i changed) to find the reservation.|Then they have self service laundry on the 23rd floor but said i couldn't use it.

TM

Trip.com Member

5/5Trip.com· 4 months ago

The room was spacious and comfortable. The staff were friendly and helpful, and there were plenty of amenities provided.It was also conveniently located close to the main tourist attractions, making it a great place to stay. I would definitely recommend it.

TM

Trip.com Member

3.7/5Trip.com· 5 months ago

Hotel Rio is my first time staying though I had visited Macau before. Rio Hotel service and cleanliness is good but the breakfast is horrible, everyday the same oldbreakfast food with no change. I stayed for a total of 6 nights eating the same old breakfast food everyday for all the 6 days. The spread is terrible. Salad is just one big mix bowl. Someone must tell the chef to change the food daily. The spread is pathetiic. I would not be going back to this hotel.

KE

Kisan Enterprises

3/5Google· 4 months ago

Rooms were spacious and clean, but staff was not user friendly. Specially in the restaurant. The restaurant timing was from 7-10AM, but waiter and staff there start removing tags 6-7 minutes before 10 o clock. Apart from that they continuosly remind you while you are eating that the service will close at 10 am. I have never seen such rude hospitality in any other hotel.