Pullman Melbourne City Centre

JB

Jayne Burgess

4/5Google· a month ago

I booked a superior room with club lounge access over the long weekend of the AFL Grand Final. Although the hotel was very busy, the STAFF were excellent. The room was spacious, clean and comfortable. Great location too. The club lounge was pretty good too. Staff were great and the hotel guests were all very well behaved. I loved visiting the lounge each night, seeing the same guests, having a wine and a chit chat. I need to point out, the club lounge is not as good as some hotels I've been to. I would describe the canapes served between 5-7pm each evening as average party food on a budget. 6/10 for the lounge food. On the last night I was there they had oysters but as soon as staff placed on the counter, the guests gobbled them up. Breakfast in the club lounge tasted a lot better.

C

Connector25190749198

1/5Tripadvisor· a month ago

Do not stay here if you actually want to sleep. We had people in room next to us who decided to party until early hours of the morning. I called the reception on 3 different occasions to see if they could assist. The staff were totally unresponsive, in my opinion, with their first attempt simply knocking on the door of the offending room, and when ignored by the people staying the room, they simply walked away. When I called again they said they were looking into it and it was a change of shift, with no one taking on responsibility for the lack of handover I then got a knock on my door saying from someone who said that they were in management. This person said that the people were simply watching TV, bemusing as it must have been karaoke as they continued to singing. I gave up on this as the staff did not appear to want to assist and insinuated that there was no excessive noise coming from the room. In short they could not be bothered ( hence this review). Have a look at their attempt to curb the noice between the room with the use of a piece of foam that appears to be 30yrs old. Is this a 5 star hotel??? The duty manager Kalil, got defensive when I questioned that he did nothing to resolve the matter, he then offered to move us to another room which he then rescinded shortly after ( offering something that you cannot then provide). He then became aggressive and accusatory towards me in a conversation in the lobby at 1am in the morning. He then walked away and left me at the reception with one of his staff, with the matter still unresolved and him feeling a lot better about himself. The second challenge to sleep at this place is if you are in rooms on level 13 you get to hear furniture being dragged across the floor from the roof top bar. This again continues to the early hours of the morning. The location is great however the staff and acoustics of the building would rate the hotel at 2 stars at best. The other downside to this place is the lifts are old and slow ( one was broken the whole time we were there). Marked linen on the bed, picture attached, a lounge that needs a very good clean ( the stains in the seats are akin to something at a central train station), and very limited options in the lounge ( which in my opinion is one of the most basic lounges I have ever accessed). Stay somewhere else as you can get better value and much better service then at this place.

TM

Trip.com Member

4.5/5Trip.com· 4 months ago

The rooms were very clean and beds were huge! Very comfortable and the place was convenient and very central. The only issue we had was locating the hotel. We had problems finding it as the GPS could not get us to it. However, we were very grateful that Ayden who worked at the Concierge - offered and took the initiative to walk with us and guide us from where we parked our car which was a 10min walk away, to drive our luggage to the hotel lobby. We are thankful for such great and wonderful service!

A

Aus_Craig

4/5Google· 3 weeks ago

Great hotel, we stayed for grand final weekend which meant the hotel was packed. On check in, the lady at the front desk mumbled something about saving the planet, which of course we said yes to, until we realised it meant we wouldn’t get the room made up (clearer messaging would be useful here). One elevator wasn’t working which meant there was quite a wait for the lift, especially since the staff seemed to using the main lifts too instead of the staff lift hidden at the back, adding to the delays. The TV in our room didn’t work for the first 2 days despite us asking three times for it to be fixed.

GL

Gill Leach

5/5Google· 3 months ago

Fabulous hotel in a great central location, ideal if you're wanting to shop or are working in the CBD. This is the second time that we've stayed here and we found that the standards were still as high. The staff are so friendly, rooms are immaculate and the breakfast was delicious. We'll definitely be back!

LB

Lachlan Burnet

4/5Google· 3 months ago

Didn't start that well. Requested early check-in as a Gold member but this wasn't possible. Somehow I'd booked an accessible room on the app without noticing - my fault. When I asked about a room upgrade due to status I was told no upgrade available. Then I asked about changing from the accessible room as it didn't have a desk and I wanted to work and was told that I would have to pay $30 if I wanted to do that. Accor Loyalty doesn't seem to mean much here. Anyway, I paid the $30 and got a different room which was less pokey and much better. The bed is quite hard and water pressure in the shower wasn't the best. The room was very clean which was a plus. The check-in/check-out kiosks in the lobby are easy to use. I didn't eat at the hotel so I can't comment on the food. The location is the best thing about this hotel - prime position in the Melbourne CBD. However there are other hotels in Melbourne that look after Accor members better and I think I'll return to them next time. I noticed a few reviews here that have a similar vibe actually. A shout out to Sienna on the front desk who tried her best to help and had great guest relations skills.

OP

Outback Polaks

4/5Google· 3 months ago

We stayed at Pullman Melbourne City Centre for one night, mainly because of its fantastic location. You really can’t beat it. It’s right in the heart of the CBD, surrounded by shops, cafés and restaurants, with Chinatown just around the corner. Trams and the train station are only a short walk away, making it an excellent base for exploring Melbourne. The room was clean, comfortable and perfectly adequate for a one-night stay. The amenities were good, the gym was well equipped, and I especially enjoyed the sauna after a long day. The rooftop bar is also a nice spot for a drink, although if you’re hoping to sit outside I’d definitely recommend making a booking. We were initially told one wasn’t necessary, but when we arrived it was fully booked. A few things stopped this from being a five-star experience for me. For a hotel carrying the Pullman name and at the price we paid, I expected a little more. The room didn’t have a proper desk or chair, which made it almost impossible to get some work done. We also asked if there was a business area or workspace in the hotel, but unless you’re staying in the Club Lounge or upgrading to a higher room category, there isn’t really an option. We had a city-view room, which looked fantastic, but the windows didn’t block out as much street noise as I expected. On a Saturday night we could clearly hear traffic and people outside. Thankfully it became much quieter after around 11 pm, so we still had a good night’s sleep. Overall, this is a clean, comfortable hotel with genuinely friendly staff and an unbeatable location. I just felt that, considering the premium price and Pullman branding, it didn’t quite deliver the level of comfort and facilities I’d expect. For me, it felt more like a very good upscale 3-star or solid 4-star experience rather than a premium luxury hotel.

BF

Brad Fowler

5/5Google· 2 months ago

My wife and I recently stayed for 5 nights at the Pullman Melbourne City Centre (also known as the Pullman on Swanston). I have stayed here before in my working life and as it was then it didn’t disappoint. We were in room 415 and the room was a good size, the bed very comfortable and the bathroom well appointed. The staff were friendly and the breakfast at Eva’s was good. We also had drinks at Blossoms which is the rooftop bar and it was also good. The location couldn’t be better as it is right on the Bourke Street Mall. This can mean it can be noisy at times but that comes with the territory in the CBD of a busy city. We booked through Luxury Escapes and the self parking is a block away so just be aware of that. Would certainly stay here again.