Camino Real Aeropuerto

Response from the property

Dear Sandra Liliana Hanssens, We are so grateful that you shared the details of your recent stay at the hotel and are delighted to hear that your experience was so satisfactory. It is a great pleasure to learn that the airport transfer service was efficient for you and that you were able to enjoy early check-in and some time to relax before your flight. Knowing that both breakfast and lunch met your expectations and that the attentive staff in the restaurant contributed to a pleasant stay motivates us to continue striving to improve every day. We are honored to have you choose us again for this second visit and to receive your positive feedback about the ambiance and the friendliness of our team. We look forward to welcoming you back on your future travels and continuing to provide you with memorable stays.

Response from the property

Dear Kirstie, Thank you so much for sharing your experience of your recent stay. We are delighted to hear that the location and comfort of our facilities contributed positively to your trip, providing the convenience you needed during your layover. It is gratifying to know that the check-in process was smooth and that the reception team made a positive impression on you. We are equally pleased that you enjoyed the comfort of the beds and found the technological services offered, such as streaming from your mobile device, useful. We greatly appreciate your feedback on the value for money and location, as well as the peace and quiet you experienced during your stay. Your recommendations motivate us to continue providing the level of service that you and all our guests deserve.

Response from the property

Dear SEDAT AYDIN, We sincerely appreciate you taking the time to share your recent experience with us. We deeply regret that the room conditions, such as the strong odor and the state of the furniture, were so unsatisfactory and significantly affected your rest and well-being during your stay. We understand the importance of providing a comfortable and healthy environment, and we recognize the disappointment of encountering such situations. Your comments regarding the overall condition of the hotel and your suggestion regarding transparency about construction dates are very valuable, as they clearly indicate areas where we need to focus to improve our guests' perception and experience. We offer our sincere apologies for any inconvenience caused, especially for the impact on your health and rest. We will continue working on our processes and the maintenance of our facilities to provide the level of service and quality that all our guests deserve.

Response from the property

Dear Grace, We sincerely appreciate you taking the time to share your detailed experience of your recent stay with us. We are delighted to hear that the clean and spacious rooms contributed to a comfortable visit to Mexico City, especially as it was your first time in the city. We are also pleased that you found the location convenient for easy access to transportation options and that the staff, with their helpfulness and language skills, made your stay easier. We greatly appreciate your feedback on La Huerta restaurant and the breakfast buffet. We are pleased to know that you enjoyed the quality and flavor of the food, as well as the availability of English menus for international guests. We will also take your comments regarding the pace of service at breakfast into account to improve the experience for our guests in the future. Thank you for choosing us and for sharing your feedback so clearly, as it is essential for us to continue perfecting every aspect of our service.