Courtyard by Marriott Mexico City Airport
4.0-star · Sinaloa 31, Peñón de los Baños, Venustiano Carranza Mexico City Airport
4.5(6,423 Google reviews)
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Luanna Van Holten
5/5
Google· Edited 4 months ago
Google· Edited 4 months agoWe booked this at the last minute because our flights got screwed up. Very glad we did! The staff was welcoming and professional. The rooms were very comfortable. There is a bar and restaurant that had excellent food and drinks and service. Special shout out to Oscar our bartender. Also a airport shuttle. After a long day of travel it was so nice to be there. Highly recommend and we'll stay whenever we're going through MX city. Muchas gracias!
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Aaron Schulman
5/5Google· 6 months ago
Google· 6 months agoMy wife stayed at this Courtyard Marriott the night before our early flight from Mexico City. The customer service we received before and during our stay was as good or better than many of the premier Marriott brands. Four days before our stay Ruth Martinez and Jaziz de la Paz from guest services sent me a nice welcoming note. And they asked if I had any special occasions we were celebrating. We were in Mexico City for a special occasion, and I indicated that my reply. When I arrived in the room, there was a lovely handwritten note and some unexpected treats. The front desk was very good, and the hotel is connected to Terminal 1, less than 10 min walk to United Air checkin. I recommend this hotel and will stay here again when we we visit Mexico City again in the coming year.
TM
Trip.com Member
4.2/5
Trip.com· a year ago
Trip.com· a year agoVery convenient location within the airport. The reception staff were friendly and helpful. Some features were surprisingly lacking though for a hotel of this standard. On arrival we were warned that there would be no hot water in the bathroom due to it being powered by solar. Having a cold shower after a long flight was not a pleasant experience. We had also pre-booked and paid for breakfast and the staff then tried to charge us again for it. The room was good, average level of bed comfort but fine for one night.
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nonrevflight
5/5
Tripadvisor· 5 months ago
Tripadvisor· 5 months agoThis hotel was the perfect option after a late arrival to Mexico City. I landed in terminal 2. The friendly staff told me via phone that I could use the Aerotren service to reach the hotel at terminal 1, rather than waiting in traffic for the shuttle. All you need to do is show your inbound boarding pass at the gates to the train to the staff and you will be allowed to use it. Once you reach terminal 1, it can be a bit confusing to find the hotel, but the staff was helpful in pointing me the right direction. Overall, a great location for terminals 1 and 2. The hotel itself is quite modern, with a light-filled lobby and well-appointed rooms. I found the room itself to be quite clean and in good overall condition. Water bottles were provided, which is important in Mexico. I slept quite well; the bed was very comfortable, and the pillows were better than your average Courtyard. Moreover, for its location at a bustling airport, the rooms were silent with no airplane noise at all. As a Platinum member, I chose breakfast at the hotel's buffet. This was a much better option than the sad continental options Courtyards provide in the United States. I found the variety and quality of the buffet to be excellent. I also want to praise the entire front desk staff as they were consistently friendly, patient, and accommodating with all my questions and requests. I would be delighted to stay at this hotel again the next time I need to stay near the airport in Mexico City.
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Jake Spencer
3/5Google· 4 months ago
Google· 4 months agoTwo sides to this hotel. I was in Mexico for a couple days on business and stayed at the Courtyard in the airport. And while the rooms were amazing, the front desk staff were excellent and the location couldn't be beat (though if you don't know where it is in the airport it's hard to find, recommend googling direction within the airport before you fly) the downside is the food was mediocre and the service of it was sketchy to say the least. Since I was working I spent most of my time in the hotel eating there and not at restaurants. The food was very bland but also, each bill had 16 percent added as a tip...which the servers clearly tried to hide as they would hand me the debit machine with the "add tip" option open. When I asked what the 16 percent was the servers said "oh that's for the staff, not for me". Which means either someone is taking the tip and not giving it to the server or the server is honestly just lying. Neither are good. My recommendation? If you are staying at the hotel and planning on getting any food there, there are plenty of nice sandwich places in the actual airport just outside the hotel. If you're in a pinch you can grab something there.
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Chris Dumas
5/5Google· 3 months ago
Google· 3 months agoPerfect location, friendly staff, and a fantastic way to spend our last night in CDMX. Staying here made catching our early morning flight completely stress-free. Instead of worrying about traffic, we were able to relax, enjoy a great night’s sleep, and arrive at the terminal feeling refreshed. The hotel is clean, comfortable, and incredibly convenient for anyone flying out of Mexico City. I would definitely stay here again before an early departure.
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hagop nigolian
2/5Google· 3 months ago
Google· 3 months agoVery disappointing experience. During our stay, USD 500 was missing from my room, and another USD 500 was missing from my colleague’s room on the same day. We immediately reported the incident to the hotel, and an investigation was opened. While the front desk supervisor handled our complaint professionally, this was a serious security issue that should never happen at a hotel. I hope the investigation leads to answers and improved security for future guests.
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Fredster42
4/5Tripadvisor· 4 months ago
Tripadvisor· 4 months agoMy husband and I received an upgrade to a suite (I have platinum elite status with Marriott), which was much appreciated. The room was spacious and the bed was comfortable. Areas where housekeeping could improve: One of the bath towels had a nasty brown stain on it. The Nespresso coffee maker was a nice touch, but there was no Coffeemate powder or stir sticks. Just sugar. When we stayed at this hotel about a year ago we were given complementary breakfast due to my platinum elite status. When I asked about breakfast this time, I was told that only titanium elite members receive the breakfast benefit. Instead I was given a $10 discount coupon for the restaurant. When we got back to the room, I was curious whether other platinum elites had been turned away so I searched reviews on TripAdvisor. A review published just two weeks ago, also by a platinum elite member, mentioned that he had enjoyed the breakfast benefit! So I checked again the following morning with a different agent, and was told emphatically that we were indeed entitled to the breakfast benefit. The desk clerk said I only needed to hand the coupon that had been given me the night before to the hostess. When I did that, however, the hostess told me that we were not entitled to complementary breakfast! So much confusion! I mentioned that we had been told otherwise by one of the desk clerks so she headed over to the desk to check. When she returned she said that I had been given the wrong type of coupon but that breakfast would be complementary because of all the trouble. So in the end we were happy to have the breakfast benefit but I suspect it will be the last time we receive it (assuming we decide to come back). If the hotel is reading this review, I hope in their response they will state for the record what the policy is with respect to the breakfast benefit and which status level is entitled to receive it.
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