Fairmont the Queen Elizabeth

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MichelleN0023

3/5Tripadvisor· 3 weeks ago

This was my first time to Montreal and we picked the Fairmont over the Sofitel as an Accor member because of the fitness facilities. Unfortunately there was no available complimentary upgrade when we arrived late though I was offered an upgrade for 600 dollars more per night. Really? The room and bathroom were small but the bed was very comfortable. I loved that there was an ice machine and water fountain on the floor. The fitness room is amazing and pool and whirlpool is great. The hotel itself is a huge convention hotel so the elevators can be laborious. Not sure I would return here if I came back to Montreal. Would love to know how the Sofitel compares.

JB

Jose B.

5/5Google· a month ago

My stay at the Fairmont was absolutely exceptional. I was upgraded to a beautiful corner room, and the views were immaculate As impressive as the room and views were, what truly stood out was the service. Tuba assisted me during check-in and helped me again later during my stay, and she was incredible. Her warmth, welcoming attitude, and thoughtful recommendations made such a difference. She truly went above and beyond to make my stay memorable, and I really appreciated the level of care she provided Housekeeping also did a wonderful job throughout my stay, and everything was consistently clean and restocked The location was another huge plus!! Having the train station right underneath the hotel made getting around incredibly convenient I had such a great experience and genuinely can’t recommend this hotel enough. I would absolutely stay here again

JK

Jana Katharina

5/5Google· 5 months ago

I truly enjoyed my stay. The room was clean (minus one hair in the shower), and the bed was very comfortable. The man who checked me in was very kind and instantly made me feel welcome. I had breakfast at Roselys twice. The food was great and the service was fantastic. The prices are amazing for the quality you get. Every staff I interacted with was truly kind and helpful. I wish i had asked for the bartenders name, he made a fantastic negroni for me on the terrace and remembered me the next evening at Nacarat bar! As someone working within hospitality myself, I really appreciated the whole experience.

SK

Sahir K.

4.5/5TrustYou· a month ago

The visit was absolutely wonderful for my wife and me. Lovely recognition as a Gold member (upgraded to a suite and a fruit platter). I used to be a diamond member, so the treatment at Gold was unexpected. Special thanks to Andree who checked us in. Not just a clinical experience. She was warm and engaging. Ensured that we had valet park details and hotel breakfast options established right away. We saw her again when checking out and she made everything seem tailored to us. There was a Fairmont soft sell...subtle though. She was pleased that we were off the the Banff Fairmont and hosting a major office event at Fairmont Chateau Laurier.

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Premal Amin

1/5Google· Edited a month ago

Disappointing and inconsistent breakfast service — not the Fairmont standard We were very disappointed with the breakfast experience at Fairmont. Our breakfast plan initially gave us the choice between the buffet and the à la carte menu. On our first day, both options were available. However, on the second day, we were told that only the buffet was available. When we questioned this, we were told that it was “only buffet today.” This was clearly not accurate, as we could see other guests being served à la carte orders. We subsequently received different explanations from staff, including that the availability of the options depends on what management wants to push on a particular day. This raises serious concerns about transparency and guest service. If guests have a breakfast plan that includes options, those options should be offered consistently rather than selectively depending on what the hotel is trying to promote. We are vegetarian, and approximately one-third of the buffet consists of meat options, which is precisely why we prefer the à la carte menu. Being told that the à la carte option is unavailable, while simultaneously seeing other guests ordering from it, was particularly frustrating. We spoke directly with Mrs. Pilon to raise our concerns and explain why we felt this practice was inconsistent with what we would expect from the Fairmont standard. She listened to our concerns, but the underlying issue remains. Management should review how the breakfast plan is being administered and clarify the policy with staff. Guests should not receive different answers or have their choices restricted based on what management wants to sell that day. Overall, this was a disappointing experience and not the level of service, consistency, or transparency we expected from Fairmont. Update: came up again today, but there are still no process changes implemented, so the same confusion and issues remain. This time, I showed Mo my review and highlighted that nothing has actually changed. On top of this they charged me for the a la cart on the bill (even though I spent below the limit) so now I have to call to get it reversed. For those guests staying at the hotel, make sure they’re given a menu at breakfast. There has been a clear management decision to avoid doing this, so please make sure it’s followed up on. Also audit the paper folio - lots of billing charges that are in error.

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Netali Goren

5/5Google· 2 months ago

The hotel is beautiful, clean, and offers great amenities. Our one-bedroom suite was perfect for our family of four. We experienced a few issues with our room, but Helene addressed them quickly and thoughtfully. The following day, we were moved to another room on a higher floor with the same layout, which we really appreciated. We also encountered a couple of issues at the restaurant, but those were handled promptly as well, making the overall experience feel smooth and stress-free—especially since traveling with kids can be challenging. The concierge was wonderful and helped us secure a restaurant reservation, while the front desk and bell staff were consistently friendly and helpful. The housekeeping team was also lovely and always greeted us warmly in the mornings. Overall, the attentive and responsive staff made a real difference in our stay and ensured that the few issues we encountered didn’t take away from an otherwise wonderful experience.

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AB

2/5Google· 2 months ago

The hotel and location were amazing, but the service was very disappointing. While some lounge reception staff were friendly, most of the waiter staff showed no warmth, eye contact, or smile. Only one evening waitress was genuinely friendly and accommodating. The biggest issue was at check-out around 5:30 a.m. There was no notice that the elevator to the basement parking was closed. After waiting several minutes, we found the reception desk unattended and had to ask housekeeping for help before the front desk staff appeared. When we explained that we had a lot of luggage, we were simply told the elevator was closed. No explanation, assistance, or alternative solution was offered. We had to make several trips through the lobby to carry everything downstairs while the front desk was again left unattended. A beautiful hotel in a great location, but unfortunately, the unfriendly and inattentive service seriously affected our experience.

SG

Simon Gravel

5/5Google· a month ago

We spent two nights at La Reine Elizabeth. I recently moved my program to all accor and boy, I am not disappointed! First of all, the hotel has a great look (as do all Farimonts if you ask me) and the location is fantastic. We had a 2 nights stay, god upgraded to a suite and were perfectly received (early check-in). The hotel team went out of their way to ensure that it was a great stay for us. All of the Fairmont Team were professional friendly and kind. We had a bottle of bottle of Wine at Roselys and had a misunderstanding with the price of the bottle but the staff was highly understanding and resolved the issue on our behalf (thank you Isabel!). We loved our stay at Fairmont La Reine Elizabeth and have our new place to stay when in Montreal.