Name: Golden Tulip Westlands Nairobi
Address: 65 Muthithi Rd, Nairobi, 肯尼亚

Guest reviews

4.4Very good(4,178)

Excellent2,588
Good1,052
Average357
Poor74
Terrible107

What guests say about…

Service
Property
Dining
Business
Breakfast
Fitness

Guests like

Staff: Guests praise the front desk and restaurant staff for being friendly and accommodating, from early check-in and luggage storage to custom meal requests.
Spacious Rooms: Reviews describe the rooms as spacious and comfortable, with some mentioning a thoughtful surprise like a decorated room or cake for a special occasion.
Dining and Breakfast: Several guests highlight the food, noting the restaurant serves delicious dishes and the included breakfast has plenty of options.

Guests mention

Room Amenities Check: A few guests report that room amenities, such as the safe or phone, can stop working, so it's worth checking these on arrival and asking the front desk for a fix if needed.
Elevator Timing: Some guests mention the elevator can be slow, so allowing extra time to reach the lobby for check-out or airport transfers may help.

Summary for your reference

Reviews from

TasneemN15

2/5

Tripadvisor· a month ago

Absolutely — adding the positive restaurant experience makes the review feel much more balanced and credible. The location and atmosphere were very good, and the rooms were extremely spacious. However, I did not feel the overall experience offered value for money, particularly as I had paid a premium for a superior room. The biggest disappointment was the level of guest service. The phone in my room was not working and took over 24 hours to be fixed despite repeated requests. I eventually had to make quite a fuss before it was addressed. Without a working phone, I constantly had to go downstairs whenever I needed assistance, which was extremely inconvenient. Even simple requests took far too long. Towels, for example, took hours to arrive. The service at the poolside was particularly disappointing. When we asked for towels, the attendants were quite rude and told us it would be difficult as they did not know whether any were available. Meanwhile, my 8-year-old was standing there wet and cold after swimming. For a hotel of this standard, these basic guest needs should be handled much more efficiently and courteously. On a very positive note, the restaurant on the 10th floor was a completely different experience. The food was good, although I found the pricing a little on the higher side. What really stood out, however, was the exceptional service from the restaurant team. Violet, the restaurant manager, deserves a special mention. She went out of her way to make sure we were comfortable and well taken care of, and her warmth and attentiveness made a significant difference to our experience. Overall, the hotel has a lovely location, a great atmosphere and very spacious rooms, and the restaurant team provided excellent service. However, when guests are paying a premium for a superior room, the standard of service throughout the hotel should match that premium. Unfortunately, the slow response from guest services and our experience at the poolside significantly affected what otherwise could have been a very enjoyable stay. This version is strong for a public review because it gives credit where it is deserved—especially to Violet—while making the service failures very clear.

Anju Somani

5/5

Google· 2 months ago

Had a wonderful stay at Golden Tulip, Nairobi. The hospitality was warm, the staff was courteous and always ready to help, and the service was excellent. As an Indian, I truly appreciated the delicious food and the care taken to make us feel comfortable. Thank you for making our stay so pleasant. Highly recommended!

Response from the property

Dear Anju, Greetings from Golden Tulip Westland's Nairobi !! Thank you so much for your wonderful review and recommendation! We are delighted to hear that you had such a pleasant stay at Golden Tulip Westland's Nairobi. It’s especially rewarding to know that our warm hospitality, courteous team, excellent service, and delicious food helped make you feel comfortable and at home. Your kind words mean a great deal to all of us, and we truly appreciate you choosing to stay with us. We look forward to welcoming you back for another memorable experience whenever you're in Nairobi. Safe travels. Best Regards, Irshad Quazzafi General Manager

Dr.Ranjana S

4/5

Google· Edited 3 months ago

We stayed here for a night before the game drives. 20-25 mins from the Jomo Kenyatta Airport. Location Great location in a safe neighborhood. Broadwalk Mall is a 5-minute walk away, and the Kenya National Museum is about 15 minutes on foot. Service & Hospitality The highlight of our stay was the exceptional hospitality. We arrived early and the staff kindly stored our luggage while we explored the city. When we returned, our room was beautifully decorated and the hotel surprised us with a delicious Black Forest cake to celebrate my husband's first-ever visit to Kenya, a childhood dream come true. Such a thoughtful gesture made our stay extra special. Rooms Spacious, clean, bright, and well maintained. The bathroom was excellent and even had a jet spray. Toiletries were good too. Breakfast Very good variety, including local treats like mahamri, along with eggs, sausages, breads, porridge, and more. Overall ⭐️⭐️⭐️⭐️ A comfortable stay with genuinely caring staff. The warm welcome and attention to detail made it memorable. Would happily stay here again and highly recommend Golden Tulip 😊

Trip.com Member

3.5/5

Trip.com· 4 months ago

Not a level of Golden Tulip:- there were no towels in double room. When we called reception, they said there is no option to provide us towels. we were forced to use one small face towel for two people.- smell in the room since windows are unable to be opened;- extremely slow elevator;- the safebox just switched off once we needed to check out to airport;At the same time:- very good and affordable rooftop bar;- good restaurant - the food was really good;- friendly and helpful stuff - they are really nice 👍

Anjalidevi R

5/5

Google· 5 months ago

For Indians who travelled for the first time., It’s safe and secure. The staffs are very supportive. Ms.Bansi was entirely supportive and took well care of the clients. Ms.Sylvia from restaurant is kind and supportive to deliver the required dish as per the need. My overall experience with the hotel is good.

Response from the property

Dear Anjali Devi, Greetings from Golden Tulip Westlands, Nairobi...!!! We sincerely appreciate you taking the time to rate us. Thank you for your thoughtful appreciation of our staff it truly means a lot to us It would be our pleasure to welcome you back again and again. We look forward to hosting you in the near future. Best Regards, Irshad Quazzafi General Manager

Angeline Kado

5/5

Google· 4 months ago

I recently stayed at the Tulip hotel and the experience was phenomenal! From the luxurious rooms to the ambience and friendly and professional staff members, everything far exceeded my expectation. Kate at the reception received me so well when i arrived, and was very approachable, much appreciated Kate! The food! It was superbly done and delicious! So a big kudos to Chef Aajay and his team in the kitchen! I will definitely be coming back very soon. Definitely worth visiting.

Andrea Cantinotti

5/5

Google· 2 months ago

I recently stayed at the Golden Tulip in Nairobi for our honeymoon and couldn't be more satisfied with my choice. The hotel is a true oasis of comfort, elegance, and cleanliness in the heart of the city. The rooms are spacious, tastefully furnished, and equipped with all modern conveniences to ensure a perfect rest. The location is great, and the services offered are of the highest standard, from the excellent dining to the well-maintained common areas. A moment that particularly touched us was finding a wonderful surprise in our room, prepared by the staff without us having made any specific requests, simply knowing that we were on our honeymoon—a gesture of rare attentiveness and delicacy that made us feel truly pampered. A special thanks and high praise go to the receptionist, Nyota. From the moment of our arrival, she showed extraordinary kindness and professionalism. With her contagious smile and impeccable helpfulness, she anticipated our every need, providing valuable advice about the city and handling every request with unique speed and courtesy. It is thanks to professionals like her and the dedication of the entire team that our stay turned into an unforgettable memory. I highly recommend this property to anyone traveling to Nairobi, whether for business or special occasions. I will definitely return!

Jordan Humphries

5/5

Google· 3 months ago

I stayed here on two separate dates during my time in Kenya. Great, secure location. All staff are extremely friendly and welcoming. All amenities are within walking distance. The included breakfast has plenty of options. Very spacious rooms, with comfortable beds and hot showers with great pressure

Response from the property

Dear Jordan, Greetings from Golden Tulip Westland's Nairobi !! Thank you for taking the time to share your experience with us! We’re delighted to hear that you chose to stay with us twice during your time in Kenya. It’s wonderful to know you enjoyed our secure location, the warm hospitality of our team, our convenient access to nearby amenities, and our breakfast selection. We're also pleased that you found your room spacious and comfortable, with a great night's sleep and refreshing hot showers. Your kind recommendation means a great deal to us, and we look forward to welcoming you back to Golden Tulip Westlands Nairobi on your next visit. Best Regards, Irshad Quazzafi General Manager

Frequently asked questions about Nairobi

When is the best time to visit Nairobi?

The best time is January and February, when days are warm and rain is scarce. The long rains from April to May bring heavy downpours and higher humidity, while November's short rains also disrupt plans. July and August are cooler but dry, good for outdoor activities. September offers a dry window before the rains return, with the Nairobi International Book Fair as a cultural highlight.

Which area should I stay in in Nairobi?

Stay in Westlands for easy access to restaurants and nightlife; the Villa Rosa Kempinski is there. Kilimani, with the Nairobi Serena Hotel and Radisson Blu Arboretum, suits first-timers for its central location. Karen, home to Hemingways Nairobi, offers leafy, upscale calm. The city center, around Sarova Stanley, works for sightseeing on foot.

What are the must-see attractions in Nairobi?

Visit the Giraffe Centre to feed and observe endangered Rothschild giraffes up close. The Nairobi National Park offers wildlife viewing against a city skyline backdrop. The National Museum of Kenya covers history, culture, and paleontology. The Nairobi Animal Orphanage and Nairobi Safari Walk, both within the park, are ideal for seeing rescued and native animals. The Karen Blixen Museum, in the author's former home, is worth a stop for its literary and colonial history.

What day trips can I take from Nairobi?

Full-day tours go to Amboseli National Park for elephants and Mount Kilimanjaro views, Maasai Mara for the savanna and wildlife, and Sheldrick Elephant Orphanage with Giraffe Centre for a close-up animal visit. Nairobi’s own tours also pair Nairobi National Park with those two.

How many days do I need in Nairobi?

Plan 3 days to see the main sights: the Giraffe Centre, Nairobi National Park, and the National Museum of Kenya on two days, and Karura Forest or the Karen Blixen Museum on a third. If you want a day trip to Amboseli or Maasai Mara, add one more day. Two days can cover the top three sights if you move quickly.

Golden Tulip Westlands Nairobi

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You might want to ask

Good to know

Amenities

Room features

Room types

Guest reviews

Guests like

Guests mention

Create your own trip to Nairobi

More hotels near Golden Tulip Westlands Nairobi

Sights near Golden Tulip Westlands Nairobi

Things to do in Nairobi

Frequently asked questions about Nairobi

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Things to do in Nairobi

More hotels near Golden Tulip Westlands Nairobi

Guests like

Guests mention

Frequently asked questions about Nairobi