The Ritz-Carlton, New Orleans

U

U3825YEmatthewr

5/5Tripadvisor· 2 months ago

I have a soft spot for this hotel. Maybe it's the repeated trips to the Davenport Lounge, the easy access to the French Quarter, or the overall vibe. Other Ritz-Carltons are bigger, more outwardly luxurious, have better spa and fitness facilities, but few capture their city's character the way New Orleans does. This is impressive as the building is a former department store prior to the hotel's opening in 2000. I have stayed in both a regular (Canal view) room and a club room. Both were lovely. The club itself is exquisite with great service, elegant decor, and delicious offerings throughout the day. Maybe not worth the price for some given the delectable cuisine in NOLA, but I stayed Christmas Day (2025) and felt perfectly at home. The room was cosy, immaculate, and not stuffy. The private entrance from the FQ is a plus. This isn't to say everything is perfect. For a new visitor the hotel has a somewhat byzantine layout, but it becomes second nature after a day or two. The pool is a joke for this level of hotel, cramped in the ground floor shopping area with no way to take a single elevator to your rooms unless you're staying in a club room. The FOD staff is somewhat impersonal and cold. That said, it is still a top property in NOLA if you are looking for classic, bygone luxury.

3

351todda

5/5Tripadvisor· 3 months ago

I cannot possibly say enough good about this hotel. It's not an exaggeration to say that it truly embodies the subtle but real difference between a faceless 4-star experience and a 5-star luxury experience. For my birthday this week, I booked 3 nights on the Maison Orleans Club Level at the hotel. It really is a hotel within a hotel, with an expansive 4-room lounge laid out like an old plantation house with exquisite decor. The food and beverage presentations, as expected with a Ritz Club Lounge, are fantastic and laid out beautifully and promptly. The entire Club Concierge staff is special, shoutouts especially to Rachelle (sp? sorry if I missed!), Janis, Sunday, and Brenda. And they truly go out of their way to make your stay special. It's record hot here in NOLA this week, and I am recovering from cancer, yet I didn't feel left out or slighted at all not getting to go out while my husband did a little exploring in the French Quarter. Our room is great. Once again, the decor and feeling is uniquely New Orleans. If you are in need of a Club Queen/Queen, just be aware that there is no bathtub, just a large walk-in shower. But the shower is quite nice. The room is quiet, and the little touches like a Nespresso coffee maker in-room add a lot. Housekeeping is absolutely first-rate. Hotel management is also wonderful, with good communication before your stay. With a few health limitations, I had some concerns that I had to share, and everything was very well taken care of with a lot of grace. There were even small extra touches throughout our stay that just made it clear that these folks are brimming with genuine Southern hospitality. I cannot recommend this hotel more. I can't imagine staying anywhere else in NOLA, and I would come back for the hotel alone! T

JL

Josias Lucas

5/5Google· 3 months ago

My stay at The Ritz Carlton, New Orleans was nothing short of exceptional. From the moment I arrived, I experienced true Southern hospitality combined with the luxury and excellence the Ritz Carlton is known for. I celebrated my birthday during my stay, and one of the most memorable moments was when the harpist surprised me by playing "Happy Birthday." It was such a thoughtful and elegant gesture that made the celebration feel truly special. The spa was phenomenal peaceful, luxurious, and incredibly rejuvenating. I also thoroughly enjoyed the pool and hot tub, which provided the perfect place to unwind. The complimentary gifts were a wonderful touch that made me feel genuinely valued as a guest. A very special thank you to Concierge Hillery Hardy, who was absolutely outstanding. Hillery's hospitality, professionalism, and extensive knowledge of New Orleans elevated my entire experience. Every recommendation was excellent, every request was handled with care, and Hillery consistently went above and beyond to ensure my stay was perfect. This level of personalized service is exactly what makes The Ritz Carlton stand apart. Also the house keeping team was amazing and organized all my belongings. Tea Time was another unforgettable experience. The atmosphere was elegant, the selection was delightful, and it was the perfect way to relax and enjoy the afternoon. Every member of the staff made me feel welcomed, appreciated, and cared for. If you're looking for luxury, exceptional service, and an unforgettable experience in New Orleans, The Ritz Carlton, New Orleans is the place to stay. I highly recommend it and can't wait to return!

F

Francesca

4/5Google· 2 months ago

Great location. The executive suite is pretty, but unlike the pictures on their website our bedroom had no window, felt a little claustrophobic. I noticed the tiles inside the shower were cracked and stained. Service was a little inconsistent in some areas, but nothing too, too major. For example, I love going back to a cozy room in the evening, but turndown service was done only once during our stay. Little things like this, not the end of the world, but not what you'd expect at the Ritz. Staff was very kind. Good champagne selection, I loved the oyster Rockefeller, but I can't say the same for their gumbo. Nice hotel but I would not say it offers the "Ritz Experience".

OS

Odin Somerset

3/5Google· 2 months ago

The hotel is beautiful and opulent, but the hotel's elegance doesn't match the surrounding area. The Canal and Bourbon Street area is seedy. This hotel would be better situated in the Garden District, or somewhere that is less of a tourist trap, near museums or better restaurants. James at the front desk and Michael, the bellman, were both great, but overall this place's staff was disappointing. The vibe reminded me of American Horror Story Hotel. The concierge dropped the ball. I called him to request a dinner reservation at one of five restaurants, was put on hold forever, and then disconnected. I called back several times, and no one answered. I asked for a FedEx form to ship a package, and it took five requests for someone to finally find one because they "don't normally have any," even though the hotel has a business center. I was told, "Not to be flip, but we're not a package service." (Well, not to be flip, but this isn't a five-star property, then.) It costs nothing to have FedEx forms available to guests. If I had to stay in this area again, I'd probably choose the Marriott a few blocks away because there's a FedEx inside.

SC

Stephanie Colon

5/5Google· 2 weeks ago

My husband & I always visit a Ritz Carlton in the cities we visit. Today we visited the Davenport Lounge for a drink before we leave town. We were greeted by Erica a new server in the Lounge. We talked about the Ritz Carlton “creed” and why we love visiting them when we travel. After we ordered our drinks we were taking photos and just hanging out. Erica came over and surprised us with some complimentary beignets. She was a wonderful server, with out without the beignets. Great job Ritz Carlton and Thank you Erica for adding to our experience.

C

Cynthia

5/5Google· 3 weeks ago

I have stayed here many times and have always been very happy with the service! The rooms are always top notch and luxurious. From the minute you walk in to the minute you leave, the personnel are happy to ensure your stay is great. I especially love the Club level dining experience and cannot say enough about the ambience from the music on-site. This hotel is a must visit when in NOLA!

TM

Trip.com Member

3.7/5Trip.com· 4 months ago

Hotel is quite old, not very pleasant smell in the rooms( humid) . The rest of the things are ok