Porto Palácio Hotel by The Editory

ZB

Zendana Brunner

5/5Google· 2 months ago

We spent seven wonderful days at Porto The Editory Palácio Hotel, and we truly enjoyed every moment of our stay. The breakfast was excellent every morning, with a great variety of fresh and delicious options. If I could suggest one small improvement, it would be to add a live omelette station where guests can choose ingredients such as tomatoes, ham, onions, cheese, and more. Freshly made omelettes to order would be the cherry on top and would make an already fantastic breakfast even better. The staff made our stay truly special. A gentleman working in the breakfast area was incredibly attentive, kind, and always greeted us with a smile. Another gentleman at the reception, who helped with the luggage and security, made every day even more enjoyable with our little conversations about how our day had been and his excellent restaurant recommendations. These personal interactions are what make a hotel stay truly memorable. We also had a great experience at the rooftop restaurant. The food was excellent and we really enjoyed our conversations with one of the waiters about the Football World Cup. It was always a pleasure talking to him, and it made our evenings even more enjoyable. The location of the hotel is perfect, close enough to the city centre while also being within easy reach of the sea. Porto The Editory Palácio Hotel played a big part in making our holiday in Porto even more special. We would highly recommend both the hotel and its rooftop restaurant to anyone visiting Porto. Thank you to the entire team for your outstanding hospitality. We felt genuinely welcome throughout our stay and hope to return in the future.

TM

Trip.com Member

3.7/5Trip.com· 4 months ago

The hotel staff were great and the facilities including the rooftop bar and wellness are were unbelievable. Our room though had lots of stains on the carpet, the AC initially was not working and we had to call the reception to fix it. The wifi was also very inconsistent and frustrating. Location was a bit out of the main area but a quick 10-15 minute drive solved that. We probably wouldn’t stay here again but it did the necessary job!

GL

Gary G. Lima

5/5Google· 3 months ago

I had a great stay from start to finish. The reservation process was easy, and both check-in and check-out were quick and hassle-free. The room was perfect, and the breakfast was amazing, with a great selection of delicious options. The staff were outstanding. I'm sorry I can't remember everyone's names, but Beatriz Marçal was especially amazing. She was friendly, professional, and made my stay even more enjoyable.

L

LKay865

4/5Tripadvisor· 2 months ago

We booked Porto Palacio as part of our package holiday, and we had a really lovely week here! I did my research so I was aware that the hotel isn't right in the centre of Porto and is in the Boavista area, and that was fine for us - Uber is very reasonable in Porto so it's very easy to get around. There's a handy Pingo Doce supermarket basically next door which was really good to have. The room was lovely, spacious and clean, bed very comfortable indeed. Yes there are a few marks on the carpet but if you choose light coloured carpets with lots of visitors, that will happen over time. Loved that the bathroom was separate from the toilet and that there was a separate sink and bidet in the toilet room. Twin sinks with plenty of space. The view we had wasn't amazing (6th floor), it just overlooked the front of the hotel and the main road. Windows could have done with a bit of a clean. Minibar in the room as well which was handy. House keeping were generally very efficient and friendly with replacing towels, toilet paper etc and emptying the trash, although sometimes a little inconsistent with making the bed (sometimes the corners were turned down and there were little chocolates left, sometimes there weren't). Reception staff greeted us and were very friendly and helpful despite us arriving very late due to our flight being late. They also let us store our luggage securely on our last day as our flight wasn't until 9pm. The 24/7 bar was handy although most of the staff members were a bit surly and the service was slow. They do also do the room service so I think there's not enough of them to cover it all but they could be a bit friendlier! They were showing the world cup matches but had the volume down really low so the vibe was a bit awkward. We weren't expecting rowdy or sports bar vibes but just a bit of volume to create atmosphere would have been better! I suppose it is ultimately a business hotel really so maybe that's why. Breakfast buffet is really good, staff friendly with a great selection of hot food; scrambled and fried eggs, bacon (more like American bacon but still really nice), sausages are not good and look anemic, I don't think I saw a single person choose them the entire week, tomatoes, beans, toast, lots of cold cuts and cheeses, cereals, yogurts, fruit, and some little mini pastries. There's also a separate toaster and area for gluten free bread, and all nuts are on a separate area and table to the main buffet which I hugely appreciated because I have a severe nut allergy. Allergens are labelled well on everything. A few juices available and even sparkling wine, though we didn't partake! Staff members will come and either pour you a coffee or make you a different one separately e.g. cappuccino, decaf etc. The buffet was always well organised and stocked even when very busy. We never had to wait long. The pool is just okay. A bit dated and grubby looking and could do with some sprucing up but it's fine for a swim. The showers in the ladies changing room were not very nice and grubby and had a bit of a funky public toilet type smell. The compulsory swim cap rule is a bit weird as well and have never experienced that in a hotel before, I'd read online about it in advance thankfully so brought our own but definitely a strange rule. The rooftop bar on the 19th floor is absolutely lovely, fantastic views over Porto and the sea with a terrace. We were given a token for a Porto Tonico complimentary welcome drink on arrival too which were delicious, very relaxing vibe up there. It was a great place for us to wait on our last day for our late flight home. The only other gripe we had was that the TV in the room was locked into this hospitality mode that you couldn't get out of. I think in this day and age, a smart TV would be more appropriate. Overall we had a really great stay at Porto Palacio and we would definitely consider staying again if we return to Porto!

IB

Ian Bruce

5/5Google· a month ago

We stayed four nights and we had a wonderful time. The rooms are of a very high quality, clean, spacious and great views of the city. Very comfortable beds with a choice of pillows. The staff were very helpful with all our requests. Excellent choice at breakfast and we ate in the bar a few times which had very good quality food and wines.

JD

James Devivan

1/5Google· 2 months ago

Major Data Leak & Ignored Guest Safety - Unacceptable for a 5-Star Hotel Extremely disappointed with Porto Palácio Hotel. My private booking details were leaked to scammers who attempted to fraud me. What is even more concerning is the management’s complete failure to handle this properly. After receiving an official acknowledgment of the security breach from their corporate Data Protection team, I reached out directly to the hotel management (Beatriz) to address the issue locally. My message was completely ignored. Zero accountability, zero care for guest safety, and non-existent customer service. Absolutely unacceptable for a 5-star establishment.

JG

James Gould

5/5Google· 3 months ago

Wow, the best spa treatments we’ve ever received. We both had the Male Refuge treatments - worth every penny. Our therapists were amazing. Would go again if we find ourself in Porto in the future

MA

Mohamed Amer

4/5Google· 4 months ago

Had a great stay at Porto Palácio! It’s one of those classic, old-school hotels with a lot of character and charm — you can feel the history in the place. It’s a bit outside the city centre but that really wasn’t an issue, easy to get around from there. Rooms are spacious, the service is excellent, and the overall experience felt very refined. A solid choice if you want something with more soul than a modern chain hotel.