Hotel Ísland – Spa & Wellness Hotel

T

Traveler

1/5Google· 2 weeks ago

🚨 SCAM HOTEL - DO NOT STAY HERE We booked the "Best Available Rate WITH BREAKFAST" offer directly from the hotel website for 63600 ISK. When we checked in, the credit card was charged 71000 ISK. The check in staff didn't mention anything, so naturally we assumed it was the taxes plus incidentals hold that will be refunded when we check out. A week later, we realized we were actually charged for 71000 ISK, so we emailed the hotel. The hotel manager replied with a clearly AI-generated response, fabricating a separate breakfast charge: "While your reservation does indeed state that it is a package with breakfast included, this refers to the type of package booked and does not mean that breakfast is provided free of charge. Breakfast is always itemised separately from the accommodation charges on our booking statements, even when it forms part of the selected package." This was NEVER stated on the website or the booking confirmation. I've traveled to 30+ countries and stayed at countless hotels, including many in Iceland. Never have I ever seen the breakfast billed separately when the room rate says "WITH BREAKFAST", and the price is higher than one without. It's not even that much to refund the difference but they still refused. The room is already so expensive, so I really don't understand why they need to commit that little extra fraud. MAKE SURE YOU CHECK THE BILL IF YOU STAYED. I'm changing my credit card number immediately. (I should also mention the spa, which is the key selling point of this hotel, is incredibly small. Six people were all jammed in that tiny space when we were there.)

CM

Chris Miller

4/5Google· 3 months ago

Nice hotel. We booked a pre-cruise room here and it met our needs. Emily was a ray of sunshine at the front desk and just very nice and helpful. She even helped us get a taxi to the port! Her customer service made the stay memorable.

MD

Matthew Day

2/5Google· 5 months ago

We specifically upgraded to the Panoramic View and it was not at all as advertised. I'll try to leave pics of our actual room vs the website. We were lucky and booked in the spring for other excursions (with the plan of coming again in the winter) so it didnt affect us but now we know for our winter Northern Lights trip that this hotel isn't what it shows on the website. Not even close. We were extremely disappointed.

AJ

Annemarie Jäger

5/5Google· 3 months ago

Very quiet location not very far from the city centre. Clean rooms and facilities. Our room was very big, and the breakfast just perfect. The hotel has also been very flexible to book the breakfast in the morning and go there right away

DD

Dr Anil Dhiri

4/5Google· 3 months ago

Nice clean hotel with large rooms. Has a nice restaurant with good food selection and reasonably price. Only disappointing thing was did not stock local malt whisky Floki. Staff is friendly and helpful.