InterContinental San Diego, an IHG Hotel

TM

Trip.com Member

4.2/5Trip.com· 9 months ago

Everything was good except you have to pay $58 daily for parking, which is insane. Also, they charge you another $60 per night as “amenity fee” which is also outrageous.

J

JB1

4/5IHG· 3 weeks ago

A lovely hotel with superior guest services. Location is good with beautiful water views. Garage was adequate with direct access to hotel. Guest rooms need some updating with regard to desk unit top. Bathroom was updated sufficiently. Round carpet in lobby needs cleaning or replacement since it gives negative first impression.

SC

Shannon Chapman

3/5Google· 3 weeks ago

My rating of this hotel should be taken within its price category and rating class. We stayed for three nights for a wedding in town. We paid over $500 for a room for myself, my husband and our son and were under the impression this was a five star hotel. We booked a bed and breakfast package. Firstly the room was a terrible disappointment. It was a stock standard 3-4 star room in size and fittings. The closet space was terrible, the bathroom was basic. The room had not been thought out well. The extra bed was not set up upon arrival. I expected a five star hotel room and was sorely disappointed. It was merely adequate in all respects, which at $500 per night is disappointing. The breakfast package, (which we were not informed when booking) covers only the continental portion of the breakfast, not hot breakfast, not taxes, not juice, not hot drinks, not a mandatory 23% service fee AND not the child which was on the booking. We spent $160 on breakfast. Our package covered $60 of that. It felt like a blatant way to take advantage of guests. And the quality of breakfast was variable. The second day there was chopped up boiled eggs IN the scrambled eggs. Service was generally poor (with the exception of the great valet team). In summary, save your money. This is not a five star experience. Rather go for the more affordable four star hotels on the harbour front if you are looking for that location and save your money. I sent a review to the Intercontinental first and gave them time for a response before posting this publicly. But not surprisingly didn’t hear back from them.

MM

Michael Mandarino

5/5Google· 3 weeks ago

We really enjoyed our stay at the San Diego Intercontinental Hotel. We were greeted by the front office agent Riley K. He was able to find us the best available room, and the room had a unbelievable view of the harbor. Also since the club level access was closed early for the night, he also gave us a restaurant credit to make up for it and checked on us throughout the stay. You have an amazing view of the harbor, to include the USS Midway. All the staff was super friendly, especially all the staff that worked at the club level dining. They really treat their guests well. I would highly recommend staying here if you're going to San diego. You're either a short walk, or a short Uber ride to most places.

SC

Swanky Christy

4/5Google· a week ago

The location of this property is absolutely perfect—incredibly convenient, easy to navigate, and offering great access to the waterfront. The hotel itself feels fresh, and the rooms are beautifully modern, upgraded, and impeccably clean, providing a very comfortable and stylish environment to relax or get work done. However, the main drawback is the restaurant. For a hotel of this caliber, it sorely lacks a good, diverse selection of food. The menu is quite limited, which forces you to look elsewhere if you want a high-quality or varied dining experience. Overall, it’s a beautiful hotel in a prime spot with excellent, upgraded rooms. If they can expand and elevate their culinary options to match the modern quality of the rest of the property, it would easily be a five-star experience.

DC

Deesi C

5/5Google· 3 weeks ago

We had a wonderful stay at the InterContinental San Diego! The hotel exceeded our expectations with its beautiful views, convenient location just across the street from the bay, and amazing spa. The front desk staff, Club Lounge team, and bartenders were all exceptional—friendly, welcoming, attentive, and always ready to assist. Their outstanding service truly made our stay extra special. We especially enjoyed having daily unlimited access to the Club Lounge, which was a fantastic perk and added tremendous value to our experience. It was the perfect place to relax and unwind throughout our stay, and the service there made every visit enjoyable. Overall, our experience was excellent from start to finish. We truly appreciated the beautiful setting, wonderful amenities, and genuine hospitality of the entire team. We would happily return and highly recommend the InterContinental San Diego to anyone looking for a memorable stay!

CA

Cristina A

2/5Google· a month ago

The InterContinental San Diego is a beautiful hotel, and the staff is generally friendly and welcoming. However, unfortunately, my experience was disappointing when it came to accountability and follow-through. I specifically requested a mini refrigerator for my baby’s milk and medication. I communicated this request multiple times and even called the hotel several times to follow up, but the refrigerator was never brought to my room. When you’re traveling with a baby and need to properly store milk and medication, this is not a minor inconvenience—it’s something that should have been taken seriously and handled promptly. We also had breakfast at the restaurant downstairs, and for approximately $140, I honestly expected much better. The food and overall experience were not worth the price. You can easily go somewhere else in San Diego and get a much better breakfast for significantly less. It’s really unfortunate because the hotel itself is nice, and the staff members we interacted with were friendly. However, a five-star hotel should also deliver five-star service, attention to detail, and accountability when guests make reasonable requests. Just be aware that while this is marketed as a five-star hotel, my experience did not reflect a five-star level of service. There are plenty of other hotels and restaurants in San Diego where you can receive a better overall experience and value.

M

MelonTwist

5/5IHG· a month ago

Great hotel in an excellent location. Club was good but not so much a variety in the evening as last year. Concierge very helpful and personalable Michael. Club assistants Maritza and Julia great. There was definitely a downgrade in personal bathroom accessories and instead of them being available, one had to ask. Overall staff was friendly and accommodating. Due to its location and facilities, I intend to reserve again next year.