Grand Hyatt San Francisco Union Square

Response from the property

Dear Samarth Jadav, Thank you for taking the time to share such a thoughtful and detailed review of your stay at Grand Hyatt San Francisco. We are truly delighted to hear that you enjoyed our prime Union Square location and found it convenient for exploring the city's shopping, dining, cultural attractions, and transportation options. It is especially rewarding to know that our team made a positive impression through professional, attentive service from check-in through the entirety of your visit. We also appreciate your kind comments about our guest rooms, amenities, cleanliness, and the city views. Providing a comfortable and memorable experience for both business and leisure travelers is our top priority, and it is wonderful to know we met your expectations. Your recommendation means a great deal to us, and we are honored by your recognition of the hospitality and quality associated with the Hyatt brand. We look forward to welcoming you back to Grand Hyatt San Francisco for another exceptional stay in the near future. Kind regards, Tonya

Response from the property

Dear Mr. Wang, Thank you for taking the time to share your detailed feedback and for choosing us. We are delighted to hear that you enjoyed your overall stay and appreciated many aspects of your experience, including the spacious accommodations, excellent gym facilities with stunning views, and the recognition of your Hyatt membership with a high-floor upgrade overlooking the city and ocean. We also greatly appreciate your comments regarding our service. It is wonderful to know that our team consistently acknowledged you throughout your stay and helped make you feel welcome. A special thank you for recognizing Sandy from our housekeeping team. We are thrilled to hear that she went above and beyond to assist you by finding a mattress topper and helping improve your comfort. We will be sure to share your kind words with her and the rest of our team. At the same time, we appreciate your honest feedback regarding the firmness of the bed and the dated bathroom furnishings. Guest insights like yours are invaluable as we continuously look for ways to enhance our accommodations and overall guest experience. Thank you again for your 5-star review. We hope to have the pleasure of welcoming you back on your next visit to the city. Warm regards, Michele

Response from the property

Dear Alexandria Behlen, Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay and found our hotel to be clean, elegant, and comfortable. It's especially rewarding to know that you appreciated the spacious accommodations, peaceful atmosphere, and convenient location near Union Square. We strive to provide a relaxing retreat in the heart of the city, and we're thrilled that your room exceeded your expectations and provided a quiet place to unwind after a busy workday. Thank you for choosing to stay with us and for taking the time to share your experience. We truly appreciate your kind words and look forward to welcoming you back on your next visit to San Francisco. Kind regards, Tonya

Response from the property

Hello Jeffrey, Thank you for taking the time to share your feedback. We are delighted to hear that you had a positive experience at Grand Hyatt San Francisco. It is wonderful to know that you found the hotel clean, the rooms well maintained, and our team polite and kind throughout your stay. We are especially pleased to hear your recognition of our valet team. We will be sure to share your kind comments with them, as they will be thrilled to know their efforts helped make your visit memorable. Thank you for choosing to stay with us. We truly appreciate your feedback and are honored that you would choose to stay with us again when visiting San Francisco. Kind regards, Tonya

Response from the property

Good Morning!! Thank you for taking the time to share your experience with us. While we’re glad to know you encountered friendly staff during your stay at Grand Hyatt San Francisco, we’re truly sorry that the overall visit did not reflect the comfort, quality and ease you expected and deserve. Your feedback about the room condition, noise levels and overall environment is deeply concerning. Guests should feel relaxed and confident in the cleanliness and upkeep of their accommodations and it’s clear that the worn furnishings, thin walls and general feel of the space fell far short of that. We sincerely apologize for the discomfort this caused, especially after a long day of travel. We also understand how the surrounding area and parking experience can influence a stay and we’re sorry that the neighborhood and garage contributed to a sense of unease. Your comments about the room’s condition, including chipped furniture, torn materials and missing stain are extremely valuable and we will be sharing them directly with our leadership team for review. On a positive note, we’re grateful for your recognition of the staff member who assisted you at the elevator. Hospitality should always feel supportive and we’re glad that interaction stood out in a meaningful way. Thank you again for your candid review. While we regret that this visit did not meet your expectations, we would welcome the opportunity to provide a much more comfortable and uplifting experience in the future. Warm regards, Joanne