Hotel Emiliano

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philippe c

5/5Google· 3 months ago

Excellent location in jardins, the hotel is small but very nice with a superior service. The main point is to be able to walk around safely in the neighborhood at night to look for nice restaurants.

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Mark42139

5/5Tripadvisor· 7 months ago

I really enjoyed my stay at this wonderful property located in the heart of Sao Paolo! The rooms are well appointed, and the location is prime. As an AMEX FHR booking, I was eligible for a spa credit, and I had emailed with Jade, the spa supervisor, prior to my stay, and she was incredibly gracious and helpful, both prior to my stay, as well as when I was using the spa. In particular, her and her team ensured that I was well hydrated (with my preference of sparkling water!) while using the steam room and spa area. I also had a wonderful massage, and am very grateful to the entire spa team! Jade is a consummate professional, and I throughly enjoyed my time in the wonderful spa including the Japanese relaxation area! I also really enjoyed my breakfast at this property, and shout out to the maitre de' (I believe her name was Abigail) who took such great care of me, and ensured such a wonderful experience! Also, shout out to Olivia from the front desk who assisted me with directions for getting around Sao Paolo on my own, and exploring this wonderful city! I very much look forward to returning to this wonderful property with such exceptional staff!

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JeannieO23

4/5Tripadvisor· a year ago

The hotel was very nice. Service was excellent. Room was comfortable and clean. Location was very good. Walkable to shopping and restaurants. Only a couple of things kept me from giving five stars: 1) room temperature was very warm. Air conditioner turned off randomly during the night. 2) we reserved a car for 7am to drive us to the airport for a 10:40am flight. Front desk called at 9:30pm the night before our departure and advised we would need to leave the hotel at 5am due to construction. We arrived to the airport at 5:40am which was a five hour wait at the airport. We believe another party reserved the car which caused the situation. There was no reason for us to leave the hotel 5 hours and 40 minutes ahead of our flight. That was disappointing.

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plasticd

5/5Tripadvisor· 2 years ago

This was a fantastic experience. The front desk kindly facilitated an early check in , and all staff were so friendly and welcoming despite me only staying one night. The staff were really just outstanding . I last stayed at the Fasano and this place is so much more genuinely welcoming! Congratulations!! The massage in the spa was also great and the room very comfortable and spacious. Only three rooms per floor. I loved the neighbourhood too with many wonderful restaurants. The only thing that I could fault are the lifts are very small and dated. Ha!

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A2509FCbrunof

5/5Tripadvisor· 2 years ago

This is one of the most famous hotels in São Paulo for good reason. I am difficult to please but my one night here was a true luxury experience. The hotel is PRISTINE. From the moment your taxi arrives, you’re greeted by several valets ready to open the door for you and offer a welcome drink. Check in was extremely fast (which is typically the case for Brazilian hotels). There are so many extra perks and services this hotel provides which makes it special- nightly snacks with turn down service and complementary custom havaiana sandals. Bedding and pillows are perfect. Bathroom, amazing, full marble and full of nice goodies and amenities. My flight was not until 11 PM so they gave me a generous late check out and I booked a massage at their spa after checking out. I highly recommend doing this if you have time to kill. The massage was FANTASTIC and it was followed by or complementary snacks and tea service. I don’t know why I haven’t stayed at this hotel before but it is my definite 1st choice for now on. Quality and service is comparable to the Four Seasons.

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mrcgvr

5/5Tripadvisor· 2 years ago

Unbelievable stay. All the staff was amazing and did everything possible to make us feel at home. We stayed with our 1 year old and they made sure that we had everything possible to make us feel safe and comfortable. Rooms are beautiful, food is excellent, location couldn’t be better. But the service and love we received from all the staff really made the difference. Cant wait to come back to Sao Paulo!

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amandamC4821LB

3/5Tripadvisor· 2 years ago

Parts of the stay were good and parts need some work. Great location. Comfortable room and beds. Enough space and large shower. We did appreciate the hotel working to have our room ready after a long flight. We were relaxing in the room and someone just opened the door unannounced. The elevators are very small and very warm. I think it makes sense to dedicate one elevator for staff and one for guests because every time we took the elevator there was staff in it and then we were crammed into the small hot space. Inconsistent with replenishing water in the room which they then tried to charge us for. Waitstaff was friendly at the breakfast, enough options. Our room came with breakfast and at checkout they charged us for it, they did remove the fee in the end. Outdoor area at the spa is pleasant with all of the greenery. Spa itself is very small. Steam room was nice and spa staff were friendly. I asked for some recommendations for art galleries. The front desk gentleman said he would have a folder delivered, this never came. We asked the front desk to try and alter the time of a lunch reservation, there was no follow up from them, we had to call and ask if they were able to make the change for us.

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Silvialicius

1/5Google· a year ago

I recently stayed at the Emiliano Hotel, and it was unquestionably one of the worst experiences I’ve ever had. After a grueling 13‑hour flight, I politely requested an early check‑in. Instead of showing any flexibility or empathy, the staff curtly informed me, “Check‑in is at 3 p.m. and not before.” This absolute lack of accommodation for a weary traveler was extremely disappointing. The hotel’s decor is unmistakably dated. The woodwork conjures images of a 1970s boat, while the carpet, furniture, and overall design scream of neglect and obsolescence. The bathroom fared no better; it looked poorly maintained, and the ancient toilet only emphasized the overall decay. I was also perplexed by the choice between a Japanese toilet—which includes a wash function—and a bidet, a redundancy I simply could not understand. Adding insult to injury, the entire hotel was very noisy, making any hope for relaxation a distant dream. My room overlooked the spa garden, so whenever I opened the window, I was met with the prying eyes of passersby. Room service was equally disheartening: the food was mediocre at best, and despite repeating my order four times, they still managed to mess it up. There wasn’t even a simple apology or any effort to correct their mistake. To make matters worse, when my assistant inquired about placing his card on file for incidentals—a standard practice at most hotels—he received no response to his email. Later, when I asked if I could extend my check‑out time to 1 p.m. (a courtesy typically granted by upscale hotels, and notably, the first time I heard that check‑out was at noon), I was bluntly told that I had to vacate the room by 12 noon because the hotel was “full,” despite the website showing many available rooms. The best they could offer was an extra 15 minutes, an utterly inadequate gesture of courtesy. I was truly taken aback by the neglect and poor customer service at the Emiliano Hotel. Even a one‑star establishment would likely treat its guests with far more respect and care. With its antiquated, dirty, and noisy environment, I strongly advise anyone who is accustomed to higher standards to steer clear of this hotel.