Four Points by Sheraton Siena

QE

Quint Essential

3/5Google· a month ago

We just got really bad service at reception. When check-in, they took full payment for the room without cross-referencing on the booking website, which means we got double-charged. We figured out this issue an hour later after check-in, and we went downstairs to bring this concern to the same receptionist. We got a straight-up answer, “We don’t have the money from booking.” After we showed the receipt, she checked on the computer for 5 mins and found the money had been paid by booking. And without a simple explanation and apology, she told us we would get our money back at check-out. And even worse, after I told her this was a bad experience, is there any compensation they can do, like any coupon for some services here? I got a straight-up answer, “No, we don’t have a coupon.” My wife has been housekeeping for many years, we know how hard people work at hotels. We normally don’t like to write a bad review, so I still give it 3 stars. Btw The hotel is nice, and the room and bed are really comfortable.

M

MartinWicki

4/5Tripadvisor· 2 months ago

We were upgraded to a suite, which was great! The room was great: a very large bedroom, a beautiful bathroom, and a small entryway with three chairs and a TV on the wall. We didn't need that much space. The bathroom has classic fixtures, which have a charm that new ones don't have. The only drawback in the room was a constant humming noise that could be heard even when the air conditioner in both rooms was off. Fortunately, it was so monotonous that you could still sleep. As mentioned in other reviews, the breakfast is good but could be improved. It would be great to have a second coffee machine and, as other guests have mentioned, the scrambled eggs could be better. (For me, the scrambled eggs are too runny), but otherwise, there is a very large selection of breakfast options. A large part of the problems are the guests who behave like they are at a livestock market and fill their plates so much that nothing is left over. The hotel can't be blamed for that.|One evening, we ordered food to our room. It was good, but by no means the best Sienna has to offer.

B

BridgetS365

5/5Tripadvisor· 2 months ago

Great hotel on the outskirts of Siena. Very comfortable rooms and lovely bathroom. Couldn't fault it for comfort. Also loved the outdoor pool - great to abel to cool down after a days sight seeing in this fantastic city. We didn't try the breakfast so cannot comment on that. Do note that this is not in the old town but is a short taxi drive and getting taxis is extremely easy and affordable here. The reception staff are excellent and order the taxis which are then at the door within minutes. All in all a great hotel. Only slight note of criticism is the lack of bar staff late evening. It is nice to have a night cap and it was a little annoying trying to loacte a member of staff to serve us. Very minor quibble though this is a great hotel and highly recommended

I

I4065TXtracyd

5/5Tripadvisor· a month ago

All staff very friendly and helpful. Staff members that made a huge positive experience was the lady that checked us in . Lots of great info and so welcoming. Elena in the restaurant,service with a smile and nothing was a bother. The maintenace guy think his name was Asra ? He went above and beyond his job. Helping out at the pool with towels. Asking at all times if I needed anything. When onside the hotel, I was looking for ice,he didnt know exactly where to get but he did it anyway with willing. The hotel was very clean everywhere. The housekeeping team do a great job. Beds very comfy. Pool so clean,relaxing and refreshing too.All in all a very welcoming and relaxed stay

TM

Trip.com Member

3/5Trip.com· a year ago

I recently stayed at this hotel and found it to be a solid choice for budget-conscious travelers. The price was very reasonable, offering great value for the quality provided. The room was spacious, modern, and impeccably clean, which was a pleasant surprise given the affordable rate. It felt fresh and well-maintained, making my stay comfortable.The hotel includes breakfast in the room rate, which is a nice touch, but the selection was disappointing. The food lacked variety and quality, with limited options that didn’t cater to diverse tastes. It was sufficient to start the day, but don’t expect a standout dining experience.The hotel features a pool, which is a great amenity, but it’s quite small and can feel crowded if multiple guests are using it. It’s fine for a quick dip, but not ideal for serious swimming or lounging.Location-wise, the hotel is a bit far from the city center, which might inconvenience some travelers. Public transportation options, particularly buses, are limited in the evening, so plan accordingly if you intend to explore the city late. A taxi or rideshare might be necessary for evening outings.Wi-Fi is available throughout the property, but the connection is slow and unreliable at times, which could be frustrating if you need to work or stream content. For casual browsing, it’s manageable, but don’t expect high-speed performance.The service was satisfactory—staff were polite and responsive, though not overly warm or proactive. Check-in and check-out were smooth, and basic requests were handled efficiently.Overall, this hotel is a good pick for those prioritizing affordability and clean, spacious rooms. However, if you value proximity to the city, robust Wi-Fi, or a stellar breakfast, you might want to consider other options.

S

SuramyaK

4/5Tripadvisor· 4 months ago

The hotel was clean, quite well located near by to a a bus stop and the breakfast was quite nice. The room and bathroom were a bit small but quite functional. The AC was not functioning very well though. The staff in the reception were very helpful. In particular, Mr. Guilherme was outstanding and went out of his way, to assist us. So a good experience overall.

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Inès

1/5Google· 6 months ago

Very disappointing experience at this hotel. From the moment we arrived, the overall condition of the room was far below expectations. There were ants, the hotel feels old and poorly maintained, and the soundproofing is extremely poor — we could clearly hear everything from neighboring rooms, including toilets and TV, which made it impossible to rest properly. When we raised these issues, no real solution was offered. We were shown another room, but it was of the same standard and did not solve the problem. The staff was rigid and not particularly pleasant, which made the situation even more frustrating. The most shocking part was the attitude of a staff member who spoke to us in a very disrespectful manner when we simply asked for extra pillows. This is absolutely not acceptable, especially from a hotel of this brand. Overall, a very disappointing stay, with poor service and no willingness to take customer concerns seriously. I would not recommend this hotel.

MZ

Mike Z.

4/5Google· 4 months ago

Nice location and very close to Siena city center. Hotel is a bit dated but has all the necessary things like gym and also sauna. Noce parking place for cars also and easy to reach