Adina Apartment Hotel Sydney Airport

Response from the property

Dear Brian, Thank you for sharing your wonderful feedback and for choosing to stay with us on multiple occasions. We are delighted to hear that you continue to enjoy our convenient location, excellent value, and the overall experience at our hotel. We are pleased that our close proximity to Mascot Station has made your travels easier, whether you are arriving from the airport, exploring Sydney, or continuing your journey to Newcastle via Central. We are also glad that you have found the nearby restaurants and cafes convenient during your stays. Your kind comments about our hotel being well run are greatly appreciated and will be shared with our team. We truly value your continued support and look forward to welcoming you back again for another comfortable and enjoyable stay. Kind regards, Sandy Lee Front Office Duty Manager

Response from the property

Dear Rudolf, Thank you for sharing your feedback. We are pleased to hear that you enjoyed our spacious, clean apartments and convenient location near Mascot Station. However, we sincerely apologise that some interactions with our team did not meet your expectations. We will provide additional training to our team to ensure a more consistent and welcoming level of service. We also appreciate your comments regarding the bathroom ventilation and will pass your feedback to the relevant team for review. Thank you for your valuable feedback. We hope to have the opportunity to welcome you back for an improved experience in the future. Kind regards, Sandy Lee Front Office Duty Manager

Response from the property

Hi Pui, Thank you for sharing your feedback. We sincerely apologise that your arrival experience did not meet your expectations, particularly regarding the room readiness and the communication from our reception team. We understand how disappointing this must have been for you and your family. Regarding your booking, our family rooms are designed as interconnecting rooms, providing two separate rooms connected by an internal door for the comfort and convenience of families. We are also sorry to hear about the unpleasant smell in your rooms. This is certainly not the experience we want our guests to have, and we appreciate you bringing it to our attention. We are pleased that you enjoyed our convenient location, with easy access to Mascot Station and nearby dining options. Thank you again for your feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to provide you with a more enjoyable experience in the future. Kind regards, Allison Le Duty Manager

Response from the property

Hi Yvonne, Thank you for sharing your feedback. We are sorry to hear that your stay did not meet your expectations. Please note that our Family Room is designed as an interconnecting room, consisting of two separate rooms connected internally to provide additional space and privacy for families. We regret if this room configuration was not clear at the time of booking. We also sincerely apologise that the welcome you received from our reception team did not reflect the warm and helpful service we strive to provide. Your comments regarding the furniture and room odour have been noted and will be shared with our housekeeping and maintenance teams for further review. We appreciate your feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to provide you with a more comfortable and enjoyable experience in the future. Kind regards, Allison Le Duty Manager