Shangri-La Hotel Sydney

WA

wisam assi

5/5Google· a month ago

We had an amazing stay at Shangri-La Sydney for our 25th wedding anniversary and were genuinely impressed by the level of service and luxury throughout our stay. The Horizon Club was a real highlight — stunning views, excellent food and truly attentive service. Breakfast was exceptional, especially the omelette, which was honestly one of the best I have had anywhere despite travelling extensively throughout Asia. Housekeeping was also outstanding. Our room was beautifully serviced in the morning and then attended to again later with evening turndown service, which gave the whole stay a true five-star luxury feeling. What stood out most was the consistency of the service. The staff made us feel welcome, valued and well looked after from start to finish. The hotel may have a more classic style than some newer Sydney hotels, but the overall experience felt genuinely luxurious, comfortable and special. We left extremely happy and would definitely stay again.

TM

Trip.com Member

4/5Trip.com· 4 months ago

Comfortable and clean room, though the furnishing is a little outdated and showing its age (room carpet look like it needs a deep clean!). Fairly near to The Rocks and Circular Quay, but you get to choose between several flights of steps or a couple of steep slopes. Overall, we enjoyed our stay, and the service staff were kind and friendly.

T

todd2504

5/5Tripadvisor· 3 weeks ago

We had a fantastic 3 days. The room and views were spectacular, made even better by complimentary Moet champagne and strawberries. All the staff were very helpful and kind. Breakfast was fresh and plentiful. The location is great, a short walk to harbour, the Rocks, ferries and light rail.

ZP

Zulfikar Polat

5/5Google· 2 weeks ago

Staff at really friendly and professional. I think th guys at the front can be a little bit more professional I think - they should try and open doors and grab luggage to help patrons into the building to get checked in. The rooms are super spacious for what we paid for, clean and classic vibes in the rooms. TV is very difficult to work properly though, we had trouble with it and it would be in Mandarin. Breakfast was nice, but limited in options in comparison to other high end hotels in the CBD. Overall would stay here again.

SS

S S

5/5Google· 3 months ago

I stayed at the Shangri-La for my 40th birthday, and all I can say is that it was possibly my favourite hotel I've ever stayed in. Everything was exceptional, from the beautiful room to the restaurant and the outstanding staff. Every little detail was thoughtfully taken care of, making the experience feel truly special. The staff went above and beyond to make my birthday memorable, and their genuine hospitality made all the difference. I couldn't have asked for a better place to celebrate such a milestone. I highly recommend the Shangri-La and can't wait to return.

RR

Rochelle Rochelle

5/5Google· 3 months ago

Honestly, I believe there is absolutely nothing that needs to be improved or changed. From the exact moment we walked into your establishment to the moment we left, we felt incredibly valued and important. ​Every single member of your staff was friendly, kind, and genuinely caring. It is so rare to see a team where absolutely everyone goes completely out of their way for you with a sincere smile. In fact, during our stay, my son turned to me and said, "Mom, I feel so important here—everyone is smiling and happy." I told him that is exactly how true hospitality should be, but your team truly takes it to the next level. ​It is incredibly clear that your staff members are genuinely happy in their jobs, and that positive energy translates directly into the guest experience. You have created something incredibly special, so please, do not change a single thing. ​Thank you for an unforgettable experience!

TM

Tiffany Myler-Tyler

5/5Google· 4 months ago

From the moment we began communicating with the team at Shangri-La Sydney, we knew this stay was going to be something special. What impressed us most was that the exceptional customer service started well before we arrived. Every email enquiry was answered promptly, warmly and professionally. The team were incredibly accommodating, genuinely caring and made us feel valued and excited about our stay long before we checked in. We were celebrating our son's 6th birthday and the team went above and beyond to make him feel incredibly special. Walking into our room to find balloons, a personalised birthday message on the window and a beautiful birthday cake was such a thoughtful surprise. The look on his face was priceless and created a memory our family will never forget. The views from our room were simply breathtaking. Watching the harbour, city lights and Vivid come to life each evening was absolutely magical and made our stay feel truly special. But what stood out most throughout our stay was the service. Every staff member we encountered was warm, professional, genuine and eager to help. Nothing ever felt like too much trouble, everyone had a warm smile and a greeting and the level of hospitality was outstanding from start to finish. A special mention must also go to the spa. I enjoyed a massage during our stay and can honestly say it was the best massage I have ever had. The therapist (I believe it was Dania) was exceptional and I left feeling completely relaxed, refreshed and wishing the treatment would never end. Shangri-La Sydney gave our family an unforgettable experience and helped create memories that we will treasure literally forever. Thank you to everyone involved in making our stay so special. We cannot wait to return.

MW

madison wise

5/5Google· 4 months ago

what did we like? honestly, everything. i’ve stayed at shangri-la sydney before for my partner’s 21st birthday, so i just had to come back and bring my mum to spoil her. it ended up being such an incredible experience from start to finish. we originally booked a deluxe opera house city king room but were pleasantly surprised with a free upgrade to the executive opera house room on check-in, which made the stay feel extra special. the room itself was stunning with unreal views and just the perfect place to relax and take it all in. we also loved heading up to blu bar 36 for an espresso martini overlooking the city lights — such a great vibe, amazing atmosphere, and the perfect way to start the night. we even made a point to wake up early to watch our cruise ship come into port in the morning, and it was so worth it. overall, the room, the hotel experience, and the bar were all absolutely fantastic. what didn’t we like? honestly, there wasn’t much at all to fault. if we had to be picky, it would be that in the room you had to pay for bottled water, which was a bit unexpected, and at the bar the still water also wasn’t mentioned as an extra cost upfront, so that came as a bit of a surprise and felt a little pricey. aside from that, everything else was fantastic and we had such a great stay.