La Plage Resort

AA

arabo aboolian

4/5Google· a month ago

The location of this hotel was excellent, and the staff were absolutely outstanding. They were extremely friendly, welcoming, professional, and always ready to help. The only downside was the room. It was quite small and definitely felt a little dated and in need of renovation. The furniture and overall design looked old, and the room could really benefit from some modernization and updating. However, the room was clean and well maintained, and overall I had a very pleasant stay. The exceptional staff and fantastic location more than made up for the room’s dated condition.

E

Excursion581843

1/5Tripadvisor· a month ago

I strongly urge travellers—especially solo travellers—to think very carefully before booking La Plage Resort. Despite its advertised five-star status, this was the worst and most disturbing hotel experience I have ever had. I am accustomed to international hospitality standards, and what I experienced at this property was completely unacceptable and deeply unprofessional. Their conduct turned what should have been an enjoyable conclusion to my holiday into an extremely distressing experience. Instead of enjoying my remaining time in Sicily, I found myself counting the hours until I could leave the resort—and ultimately leave Italy. The room felt extremely dated and poorly maintained. The ventilation was inadequate, and the cleaning appeared superficial rather than thorough, leaving the space feeling stale, neglected and uncomfortable. The overall atmosphere of the room felt noticeably low and depressing, which inevitably affected my mood and sense of well-being as a guest. I also found insects in the curtains, ants and spiders around the tables and cups. The following day, I discovered a thick spiderweb covered in accumulated dust and dirt near the furniture. I documented all of these conditions with photographs and videos. The resort is also located directly beside a railway line, and the repeated noise throughout the night was extremely disruptive. My room faced a dilapidated, apparently abandoned structure immediately beside the property, leaving the balcony feeling exposed and raising serious security concerns for me as a woman travelling alone. The restaurant was equally disappointing. Flies repeatedly landed on the food while the doors were left open, and the restaurant floor was visibly dirty. Even basic five-star service was absent: drinking water was not replenished in the room unless I called to request it. The beach is promoted as private, yet members of the public continually passed directly in front of and behind hotel guests. There was neither the privacy nor the controlled access I would expect from a five-star resort. The management’s handling of my concerns was even more alarming than the physical condition of the property. Throughout the entire matter, I treated the hotel with respect, honesty and complete transparency. I communicated every concern directly to them and kept them fully informed of my correspondence with Booking.com so that all parties remained aligned. Unfortunately, I felt that they took advantage of the fact that I was a woman travelling alone. When I objected to the condition of the room, the hotel described my room assignment as an “upgrade,” although the upgrade was already a Genius Level 3 benefit through Booking.com. I was then asked to pay approximately €400 extra per night for a larger and more acceptable room. After I posted my initial Google review, the hotel offered me a €700 reduction and presented me with a document to sign. I signed it in good faith and out of trust, before discovering the full extent of the insects, dirt and hygiene problems. They later used this document against me, treating it as evidence that I had personally chosen to remain at the hotel and then representing to Booking.com that staying was entirely my decision. This was not how the document was presented or understood when I signed it, and it does not reflect the full circumstances of what occurred. When Booking.com later intervened and informed me that a full payment exemption/cancellation had been granted, I immediately notified the hotel in writing. Instead of addressing the matter professionally, they ignored my messages for approximately six hours, from 4:00 PM until 10:00 PM. Then, at 1:06 AM—only hours before my departure—the hotel charged €2,167 to my credit card without my authorization or signature for that transaction and without providing me with an itemized invoice at the time. Even more seriously, the property subsequently told Booking.com that I had called them and agreed to a new arrangement regarding my stay. That is untrue. My communications with the hotel were conducted in writing through WhatsApp and messages, and the documented record does not support their account. It is deeply unfortunate that, over a single guest’s booking and a disputed amount of just over €2,000, the management chose to jeopardize the trust of its guests and the reputation of the property. They had every opportunity to handle the matter professionally, fairly and with genuine hospitality. Instead, their conduct left me with the clear impression that financial considerations were placed above integrity, guest care and long-term reputation. A successful hospitality business is not built this way. Guests are not won through pressure, silence, disputed charges or misleading accounts of what occurred. True hospitality is demonstrated through honesty, accountability, respect and a sincere commitment to resolving concerns fairly—qualities that were sadly absent from my experience at La Plage Resort. I have preserved photographs, videos, timestamps, card records and written correspondence supporting every point raised in this review. The transaction and the hotel’s conduct are now being formally disputed through the appropriate channels. This was not merely a disappointing stay. It was an experience that left me feeling unsafe, distressed and deeply concerned about the property’s standards and management practices. I cannot recommend La Plage Resort to anyone.

TM

Trip.com Member

5/5Trip.com· 6 months ago

We got the hotel late night and friendly staff welcomed us with a welcome drink. Friendly staff specially Irene who helped us a lot during our stay and gifted us with flowers when she knew that we are in a honeymoon. we enjoyed our stay in the resort a lot. amazing location at Mazzaro beach and sunbathing area. quiet, romantic and clean place to stay. We loved the sunrise and sunset every morning.

RC

Renata Casanova

5/5Google· a month ago

The place is absolutely stunning, but honestly, the best part is the service. The team goes above and beyond to make sure every guest has the best possible experience. Martina and Irene are exceptional professionals. They are incredibly attentive and always think ahead, making sure every little detail is taken care of before you even have to ask. We would recommend this hotel a hundred times over. Without a doubt, the best hotel in Taormina!

L

Lify

1/5Google· Edited a month ago

€2,167 Charged Without My Authorization at 1:06 AM — No Checkout Invoice Presented or Signed, with Serious Hygiene, Security and Management Concerns I strongly urge travellers—especially solo travellers—to think very carefully before booking La Plage Resort. Despite its advertised five-star status, this was the worst and most disturbing hotel experience I have ever had. I am a Booking.com Genius Level 3 traveller with a long and impeccable booking history. I am accustomed to international hospitality standards, and what I experienced at this property was completely unacceptable and deeply unprofessional. Their conduct turned what should have been an enjoyable conclusion to my holiday into an extremely distressing experience. Instead of enjoying my remaining time in Sicily, I found myself counting the hours until I could leave the resort—and ultimately leave Italy. The management’s handling of my concerns was even more alarming than the physical condition of the property. Throughout the entire matter, I treated the hotel with respect, honesty and complete transparency. I communicated every concern directly to them and kept them fully informed of my correspondence with Booking.com so that all parties remained aligned. Unfortunately, I felt that they took advantage of the fact that I was a woman travelling alone. When I objected to the condition of the room, the hotel described my room assignment as an “upgrade,” although the upgrade was already a Genius Level 3 benefit through Booking.com. I was then asked to pay approximately €400 extra per night for a larger and more acceptable room. After I posted my initial Google review, the hotel offered me a €700 reduction and presented me with a document to sign. I signed it in good faith and out of trust, before discovering the full extent of the insects, dirt and hygiene problems. They later used this document against me, treating it as evidence that I had personally chosen to remain at the hotel and then representing to Booking.com that staying was entirely my decision. This was not how the document was presented or understood when I signed it, and it does not reflect the full circumstances of what occurred. When Booking.com later intervened and informed me that a full payment exemption/cancellation had been granted, I immediately notified the hotel in writing. Instead of addressing the matter professionally, they ignored my messages for approximately six hours, from 4:00 PM until 10:00 PM. Then, at 1:06 AM—only hours before my departure—the hotel charged €2,167 to my credit card without my authorization or signature for that transaction and without providing me with an itemized invoice at the time. Even more seriously, the property subsequently told Booking.com that I had called them and agreed to a new arrangement regarding my stay. That is untrue. My communications with the hotel were conducted in writing through WhatsApp and messages, and the documented record does not support their account. It is deeply unfortunate that, over a single guest’s booking and a disputed amount of just over €2,000, the management chose to jeopardize the trust of its guests and the reputation of the property. They had every opportunity to handle the matter professionally, fairly and with genuine hospitality. Instead, their conduct left me with the clear impression that financial considerations were placed above integrity, guest care and long-term reputation. A successful hospitality business is not built this way. Guests are not won through pressure, silence, disputed charges or misleading accounts of what occurred. True hospitality is demonstrated through honesty, accountability, respect and a sincere commitment to resolving concerns fairly—qualities that were sadly absent from my experience at La Plage Resort.

DK

delia kernen

5/5Google· 2 months ago

you cannot visit Taormina without visiting the stunning La Plage! my cousin and i’s first time in Sicily was made so special by the beauty of the hotel and the incredible staff who were beyond attentive, kind and dedicated to the guests’ experience. my airline lost my luggage, and sweetheart Diego in the lobby immediately made me feel better, reassuring me that they would take care of it. throughout our stay he was always ready to help with whatever we needed! then, the lovely Sal at concierge went absolutely above and beyond, communicating tirelessly back and forth with the airport — he was somehow able to get my bag to the hotel within 24 hours! overall, La Plage has the kindest staff i have ever experienced — Joelle, Alessia and Martina were sooo sweet and personable. we loved chatting with them and they gave us amazing recommendations for exploring Taormina / handled booking reservations and taxis with ease. Lorenzo on the beach was super sweet and attentive, and you must have a dinner at their restaurant with their amazing sommelier Fabio, who is extremely kind and one of the most knowledgeable sommeliers i have ever experienced! the service is only a small piece of the beauty of La Plage — gorgeous beach, crystal clear water, convenient location close to the town that has incredible shops and restaurants, delicious food, beautiful and clean rooms with comfortable beds and strong air conditioning. top to bottom, this was one of the absolute best accommodations I’ve ever had! Thank you times a million La Plage for your profound generosity and kindness. I cannot wait to come back!!! ❤️

MB

Mariia Bozhkova

5/5Google· 3 months ago

My partner and I booked a trip to Sicily to celebrate my birthday, and out of all the places we picked La Plage for the occasion. I couldn’t have been happier with our choice. We started the day with an amazing breakfast overlooking the breathtaking Isola Bella. Afterwards, we headed to the beach club, where we were warmly welcomed and comfortably accommodated by the resort staff. Everyone was incredibly friendly, attentive, and helpful, making us feel truly well taken care of throughout our visit. A special thank you to Joelle for the lovely chat and outstanding service. The food and drinks were delicious, and everything was served promptly. I absolutely loved this place and will definitely return on my next trip to Sicily. It was one of the most memorable experiences of our vacation and a memory I will cherish long after the trip is over.

CG

Carli Geller

5/5Google· 3 months ago

We spent 5 beautiful nights here for our honeymoon! Unbeatable location - we got front row seats on the beach every day, with incredible service from Francesco and Barbara. Giada, our guest experience manager was so warm and helpful throughout our stay. We felt truly cared for and are so sad to leave. Thank you La Plage for such an amazing experience! We hope to be back one day