Grand Hotel Wien

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Frans Sarlin

4/5Google· 3 months ago

One of Vienna's oldest and finest hotels. In a great location. Breakfast is served in a large hall, coffee/tea is brought to the table, the rest is picked up from the buffet table, a varied and rich breakfast. The waiters are polite & friendly. There are several restaurants on the upper floors of the hotel, a café/bar on the ground floor. The hotel also has its own spa. We stayed in a junior suite on the upper floors with a private terrace. We had asked for a third bed when booking and it was promised by the hotel via email, but when we arrived there were only two beds, three adults had to sleep in two beds, which was a bit cramped. The suite was otherwise magnificent and fine. The terrace had a magnificent view, and in the evenings you could see the stars well. But the terrace was a bit gloomy, no flowers etc. There was hair from the previous guest on the shower wall which was not a nice surprise. We came to Vienna to celebrate a birthday and a small tasty surprise had been brought to the room. Overall, the experience was 4.5/5.

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LJA_55

5/5Tripadvisor· 3 weeks ago

Grand Hotel Wien delivers old world elegance with flawless service and functionality. The rooms are refined and comfortable, the staff are warm and attentive without ever being familiar or intrusive, and the location—steps from the State Opera—couldn’t be better. |Every detail feels polished, making the stay both luxurious and effortless. |A truly memorable hotel experience.|We cannot wait to return

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Trip.com Member

4/5Trip.com· 4 months ago

Very convenience location. Hotel staffs are very friendly and helpful. Shower water is very powerful, very good bathing experience

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Jennifer E

1/5Google· 4 months ago

Our family had a very disappointing experience at the Eurostars Grand Hotel in Vienna. We booked two rooms for a three-night stay and quickly discovered that the air conditioning was not working in either room. The hotel provided one fan, but when we requested a second fan for our family, we were told they were "sold out." Meanwhile, the hallways were air-conditioned, yet staff informed us that the hotel's air-conditioning system was broken. Despite multiple complaints throughout our stay, nothing was done to resolve the issue. The cleanliness was also unacceptable. The rooms were filthy upon arrival, and the bathtub still contained hair from a previous guest. We expected housekeeping to address these issues during our three-night stay, but the dirt and cleanliness problems remained. The checkout experience was equally frustrating. When I asked for a copy of my receipt, I was told to contact Expedia, even though I booked through my American Express Platinum Card. The staff said it was not their problem, leaving me unable to review my final bill before departure. The hotel is very old and outdated. It may have been impressive decades ago, but it appears that little has been invested in maintaining or updating the property. The one positive aspect is the location, which is within walking distance of Vienna's city center. Vienna has many wonderful hotels to choose from, and unfortunately, I cannot recommend this one. Our family's stay was extremely disappointing, and I would encourage travelers to look elsewhere.

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David R

3/5Google· 3 months ago

Grand Hotel Wien has its nice moments. But to call this a 5 star hotel is like calling a hamburger a filet. The problems started at check in. The room was guaranteed for 3pm check in, I arrived at 4pm and had to wait half an hour in the lobby. Worse the front desk promised me “3 minutes” but then took other guests and became fully unavailable. I would have rather been told 30 minutes than promised 3. Next the WiFi was terrible. I mean awful. Slow does not provide the full picture. Simple emails took minutes to load. Unacceptable for a 5 star hotel. Next in the morning we were suddenly awakened from deep sleep with hotel maintenance pounding at the door. Once opened they asked to come in to fix the television. We had not reported a problem with the television and he had the wrong room. Finally the room itself, while very comfortable and decently appointed, felt tired. The furniture and decor is in need of some freshening. The old shower head in a bathtub model is old school to a fault. I realize the goal is to harken back to another time but dingy furniture is not acceptable in a 5 star hotel. Beds and linens were very nice. Blackout curtains were also nice. This is a solid 4 star hotel advertising itself as 5 stars.

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narjess2026

5/5Tripadvisor· 3 months ago

My stay at Eurostars Grand Hotel Wien was truly exceptional from beginning to end. The hotel is elegant, beautifully maintained, and perfectly located in the heart of Vienna. The rooms were comfortable, spotless, and thoughtfully designed, making for a relaxing and enjoyable stay. What made the experience especially memorable was the outstanding hospitality. I would like to give special recognition to Morgan Girardeau, the Guest Relations Manager. Morgan went above and beyond to ensure that every aspect of my stay was perfect. His professionalism, kindness, genuine care, and attention to detail made me feel truly valued as a guest. It’s rare to encounter someone so dedicated to delivering exceptional service, and his efforts made a lasting impression.

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Climber68645978327

4/5Tripadvisor· a month ago

Pro: location, fabulous reception team (thanks, Olga and others ), great breakfast (thanks Goren and Basima) . Very nice bathrooms (in rooms and public spaces). Wonderful room 406(had to upgrade but worth it) Con: concierge has very limited hours, so not really available to help, cheapest rooms are really cramped w tiny closet, impossible for more than one very light packer for one night . The hotel is used by large groups so breakfast is very crowded and rushed, and some of the staff is really grumpy and grouchy. A few are terrific(see pros)

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Hormayr Josef

5/5Google· 5 months ago

After some time of absence I returned to this fantastic hotel. The new reservation management did a great job in order to fulfill all of my wishes. From the first moment I stepped in again I felt like home. All of the staff there, in particular the concierge, made my stay extraordinary and unforgettable. Meanwhile I already booked for my next stay coming soon. I am looking forward to it and experience this stunning hotel again.