Park Hyatt Vienna

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Robin Hur

5/5Google· a month ago

We absolutely loved our stay at Park Hyatt Vienna. This was our first visit to Vienna, and we were traveling as a family while also celebrating our anniversary, so the trip was already special to us. The team at Park Hyatt made it even more memorable. Even before we arrived, the Guest Experience and Concierge teams were incredibly thoughtful. They responded personally to our emails, acknowledged our anniversary, and took the time to share recommendations for our first visit to Vienna. That warmth carried through during our stay. Everyone we encountered was professional and polished, but what stood out was how genuinely welcoming they were. The hotel itself is beautiful—elegant, historic, and luxurious without feeling impersonal—and the location could not have been better for exploring Vienna. Breakfast was also one of the highlights of our stay. The truffle scrambled eggs were outstanding and easily one of the most memorable hotel breakfast dishes we’ve had. We enjoyed them so much that they became one of those little details we will always associate with our Vienna trip. More than anything, Park Hyatt Vienna felt like a hotel where the staff truly cared about making our family’s stay special. Between the beautiful property, wonderful breakfast, perfect location, and exceptional hospitality, we left with very fond memories. We would absolutely return to Park Hyatt Vienna the next time we are in the city.

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Cherry Toledo

5/5Google· a month ago

Excellent hotel in Vienna. Very clean, upon check in, front desk personnel is very nice and welcoming. Hallway leading to the room is very clean, room is very clean as well. Although I would say the aesthetics/design in the room is getting a little dated to my opinion. Furniture, everything inside our room is in a very good condition. Bed is okay. Our bed at home feels more luxurious... Aircon is good although not too cold. Bathroom is very clean, strong water.

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TPA22

5/5Tripadvisor· 3 weeks ago

Beautiful hotel, amazing customer service, central location in Old Historic Vienna. We are not shoppers, but if you like shopping, you’re in for a treat! You’re surrounded by tons of nice stores. We walked everywhere! Lots to see and do in Vienna from museums to food stands to farmers’ market to bars and nightclubs. The concierge gave us wonderful recommendations. Our room was spotless and cleaned twice a day. We never had to ask for anything. Housekeeping did a fantastic job and we appreciate them so much! The breakfast buffet at Park Hyatt Vienna lives up to all the hype! It was absolutely divine. There were so many different options and the presentation was just opulent. The servers were attentive and professional as well. Our last morning there, we opted for room service and it was fantastic. Nothing like eating truffle scrambled eggs and avocado toast with poached eggs along with a piping hot macchiato! Just decadent. Staying at this hotel was not cheap, it was a total treat for us because it was our anniversary, but we deserve the royal treatment and l we enjoyed every bit of it! Special recognition goes to Granite at the front desk who helped us with our luggage and showed us around our room. He was so friendly, approachable, and so, so, so funny! Also Jonas who worked so hard at the front desk. Every time we walked by, he was working! Every time! He told us he was looking forward to some time off to relax … 9 days he mentioned. He deserves it! Joseph also took care of our luggage and our taxi to the airport. He was professional and courteous, too. Overall, this was an amazing trip for us. Park Hyatt is pure luxury and you deserve to treat yourself!

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sahil aggarwal

5/5Google· 4 months ago

Our stay at the Park Hyatt Vienna was exceptional. I initially wondered whether its reputation was driven mostly by the historic building and prime location, but the hotel exceeded expectations across the board. The rooms are spacious, beautifully designed, and extremely comfortable. The fitness center is excellent, and the swimming pool, set within the former bank vault, is one of the most striking hotel pools I've ever seen. The location is hard to beat, just steps from the Graben and St. Stephen's Cathedral, making it perfect for exploring Vienna on foot. What truly elevated the experience, however, was the service. Every interaction, from the concierge team to the bell staff and front desk was warm, professional, and polished. We thoroughly enjoyed our stay and would wholeheartedly recommend this hotel to anyone looking for a homebase in Vienna.

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102aparnai

5/5Tripadvisor· a month ago

This hotel deserves all the hype and more. We are discerning travelers; we have little time off and when we do, we want to go somewhere where we can literally rest and not have to think at all. Enter Park Hyatt Vienna - where the staff was kind and accommodating and literally anticipated our every need. Breakfast was spectacular. Everybody was highly professional, but still warm and welcoming. I loved the historic building and the location was perfect. Although it was centrally located, it was still quiet and felt very private. Modernizing a historic building is certainly no small feat, but they managed to do so anyways. We felt sorry to leave and agreed with each other that this hotel will be repeat experience in the next year or two for sure. Highly recommend - don't miss staying here!

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Min C.

1/5Google· a month ago

The only good thing about this hotel is the hardware - very clean, nice bathroom and typical hyatt-like finishes. The rooms are terrible and all over. We stayed in the 5th floor and we booked two rooms - first room was okay but no view at all and the second room was an attic like room with a sky deck on top of the bed… since we were staying one night didn’t think to change rooms. The room was also in the very far end of the hallway even though it was clear it was not a 100% occupancy. Then a group of partygoers checked in at 12:30 am or so and woke me up (the rooms here have terrible sound proof) not to mention the walls make a very weird thumping sound from time to time. The other room had the same thumping noise. The staff here do not try to help manage complaints and stick to protocols - it’s the first time where I paid for a hotel of this reputation and managed to get 3 hours of sleep. Late check out was not offered unless paid for full price and I had to negotiate that while sleep deprived. If this was booked through amex it would have been a guarantee (which i had not this time around). The staff mentioned it was full occupant even though I showed on the official website it clearly was not? They did not seem apologetic about any of it and seemed to act condescending which also sparked my rage. There was also another customer who was saying her room was not great to be honest because they gave her a view that wasn’t what she booked so it just seems to be poor management level on all fronts. They eventually offered a late check out for 250 euros which was outrageous considering the price / lack of professionalism and service of this hotel. They eventually changed rooms since you couldn’t really sleep with the sky deck on top of your bed but even this you had to request and they were unwilling to think of solutions and it was just negotiating everything. This is the hotel that made me think just bc you have great hardware it’s still a trashy hotel if you don’t have the flexibility and service professionalism to back it up.

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Glen Coe

5/5Google· 2 months ago

A top-notch property and team, standing out even among all the Park Hyatts globally. ​Marc at the front desk was courteous and welcoming, and he explained the interesting history of the hotel and its facilities in detail during check-in. Due to high demand in the summer, the exact room type we wanted was not available when we made our reservation. Marc demonstrated great compassion and went above and beyond to check internally. ​Assistant FO Manager Nicolas was superb. Well-mannered and experienced, he patiently guided Marc and efficiently arranged for us to stay in the same beautiful room for the entirety of our stay. This saved us invaluable time by allowing us to avoid packing and unpacking, which we sincerely appreciated. His flexibility and caring approach were outstanding. ​The housekeeping and breakfast teams were equally attentive and wonderful. Overall, this is a modern, well-maintained hotel. We felt completely at home thanks to everyone's gracious hospitality. Thanks again - we shall definitely come back!

TM

Trip.com Member

5/5Trip.com· a year ago

This has to be one of the best hotel I have stayed. The staff is amazing. The room is perfect.