Citizenm Washington DC Capitol

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Tyler

5/5Google· 5 months ago

My friend and I recently stayed here for the weekend for Project Glow and were absolutely blown away by how modern and clean the hotel was, how fantastic and friendly the staff was, and how perfect both the room and location of this hotel were. The hotel is super close to the Wharf area of DC which is full of great restaurants and things to do. I loved that a major train station was mere minutes away from the hotel. It was super easy for us to get to the festival, and everywhere else during the weekend. I will say, while the room was small, it was furnished and the setup was beautiful. We really enjoyed our stay here. Without question however, my favorite part about staying here was the staff. I had some great conversations with a lot of the members at the bar and front desk and got to know many of them. The atmosphere here is something ive never experienced before in any hotel, and I am very grateful I chose this place to stay at for the music festival. Thank you so much CitizenM, you were absolutely fantastic! Value wise, and experience wise, I’m not sure this hotel can be beat in DC. I will miss you all, and I look forward to the next time I come back! A+ I would strongly recommend to anyone!

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Trip.com Member

5/5Trip.com· 6 months ago

Loved this hotel so much 💖 it’s super chic and in such a great area. The vibe is warm and welcoming from the moment you walk in, which I loved. They have a cute little bar and a mini store for any last-minute goodies (so convenient!). The rooftop bar is definitely the highlight—such pretty views, especially at sunset ✨

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Patricia Mot

5/5Google· a month ago

I had an exceptional experience in this hotel. The rooms are very clean and enjoyable, as well as it is very funny to play with the lights and games of the lights on the provided tablet. Controlling everything from the tablet: room temperature, lights, curtains, TV, was an amazing surprise. About the rooftop bar, speechless. Stunning view of the Capitol! Also the lobby is well designed and a lot of taste on the matter of design. Personnel was super helpful and friendly, totally loved it for my first experience in an USA hotel. Thank you and keep up the good work!🤍

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jenniferoL1099CE

3/5Tripadvisor· 3 months ago

I recently stayed at citizenM Washington DC Capitol and found it to be a very modern, tech-forward hotel. If you enjoy technology, you'll appreciate the self-check-in kiosks, iPad-controlled room features, keyless entry, and the overall innovative approach to the guest experience. The location is also excellent—within walking distance of many of Washington's major attractions and close to public transit. The rooms are compact but thoughtfully designed, making good use of the available space. Everything was clean, and the common areas have a vibrant, welcoming atmosphere. Where I think there is room for improvement is the level of service. While staff were polite, the experience felt more transactional than hospitable. With so much of the guest journey being automated, there are opportunities for staff to be more proactive and engaging to create a warmer, more memorable stay. One thing prospective guests should know is that complimentary bottled water, beyond the inital 2 bottles on check in, is not provided in guest rooms. Instead, the hotel encourages guests to use its filtered water refill stations, which aligns with its sustainability approach. It's also worth noting that housekeeping is provided upon request, rather than automatically each day, regardless of the length of your stay. If you'd like your room serviced, you'll need to request it during your stay. Something they failed to mention in advance. Overall, I'd recommend citizenM to business travelers and anyone who values convenience, modern design, and technology. If you're looking for a more traditional hotel experience with higher-touch service, you may find it doesn't quite meet those expectations.

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Dheeraj Shekhar

5/5Google· 4 weeks ago

The location is amazing..just 5-10 min walk to major Washington attractions. The receptionist Maya was nice enough to give us early check in and was overall very cordial during our stay. The room size is small but the welcoming lobby area with sofas, board games, and the restaurant/bar area make up for it. The overall hotel has an art theme with rooms very high tech managed through iPad. I liked my stay here and also liked the public transport convenience -L’infant plaza metro and train at a 4-5 minute walk.

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Tina Abraham

4/5Google· 2 months ago

I really enjoyed my stay at CitizenM. It was cute, clean, modern, and had a fun, stylish vibe. As a solo traveler, the room was perfect for me, but I think it might feel a little too small for a couple—especially if you like having more space. It’s ideal if you’re mostly using the room as a place to sleep and shower. The bed and pillows were surprisingly great, and I especially appreciated the quiet cooling system. That’s something that can be surprisingly hard to find in hotels! The bar downstairs was busy and had a lively atmosphere. My only real complaint was that there was no coffee in the room, which I would have loved in the morning. Overall, a great choice for a solo traveler looking for something clean, modern, and convenient without needing a lot of room.

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Ivy Cespedes

5/5Google· 2 months ago

I stayed at citizenM Washington DC Capitol with my daughter for a mom-and-daughter trip, and we absolutely loved it! ❤️ The location was perfect for exploring DC, and being so close to the National Mall and Metro made everything so convenient. The hotel has such a fun, modern atmosphere, and our room was clean, comfortable, and had everything we needed. My daughter especially loved the vibe of the hotel! It was the perfect place for us to relax after a long day of exploring. We made some really special memories here, and I would definitely stay again on our next trip to DC. Highly recommend! 🇺🇸✨

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Sophia Starinsky

1/5Google· 5 months ago

⸻ My boyfriend and I were excited to take a weekend trip to DC and chose to stay here. I don’t normally write reviews, but I feel like this experience is worth sharing. Upon arrival, we completed a self-service check-in on an iPad, which was convenient enough, but the staff didn’t feel very welcoming. The room photos are quite misleading—the space is extremely small, and the bed is placed in the corner against the wall, which makes it inconvenient for two people since one person has to climb over the other to get in and out. The sink is located outside of the bathroom, and the bathroom itself had no working ventilation. We also requested an extra pillow multiple times and had difficulty receiving one, only getting it after several follow-ups. Overall, the hotel feels very bare-bones. Basic amenities like water and cups are not provided, and the refrigerator is a very small drawer that barely fits a couple of cans. The trash cans are also extremely small, and the room felt more like a compact dorm than a hotel. The lighting in the room was very poor, and while there is an iPad to control features, it didn’t improve the experience much. Additionally, basic toiletries like toothpaste were not provided, and there was no body wash available in the shower. This property may be fine for solo travelers looking for a minimal stay, but it is not ideal for couples or anyone expecting standard hotel amenities.