The St. Regis Washington, D.C.

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Michael Torpey

4/5Google· 2 months ago

Bonvoy Platinum. I used a 50k certificate + points for a one night stay in a two double room. Valet was convenient. They offered to keep our car nearby in case we wanted to take it out later, which we appreciated. They also pointed out a nearby CVS and Starbucks. The lobby is a throwback to the golden age of hotel travel. You feel like you've stepped back in time, surrounded by luxurious designs and impressive details. Check in was fast and easy. I expected to be upgraded based on Bonvoy's benefits for platinum members, which gurantee an upgrade based on availability. The hotel had plenty of higher tier rooms available, and based on the small amount of people in the lobby and at breakfast the next morning, it was pretty empty. I'm not sure why we weren't offered an upgrade. I should have asked because our room was very small, but I figured for one night, it didn't matter too much. This would have been a 5 star review had we been upgraded. Breakfast at Alhambra was delicious. Overall, a nice stay at a beautiful, historic hotel walking distance from the White House.

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Luvtohav2muchfun

5/5Tripadvisor· 2 months ago

Did a staycation 50th Anniversary celebration at the St. Regis in DC. It was amazing. Before arriving the concierge contacted me and they responded to two follow-up emails. Our room was wonderful. Turn down service with chocolates. An anniversary cake was waiting for us. Dinner at Alhambra, their restaurant was very good. Breakfast was also nice. All the staff was attentive and respectful - registration, doormen, wait staff, hostess, concierge. A nice tradition of opening a bottle of champagne with a sword at 6pm when evening staff takes over. You get a complimentary glassful. Location is convenient. We had short walk to the National Geographic Museum, and Joe’s Seafood and Steak. I can’t wait to visit again.

TL

Travel Lover

5/5Google· 3 weeks ago

There are so many wonderful hotels to choose from when visiting Washington, D.C., but what truly sets the St. Regis apart is its exceptional level of service and genuine hospitality. From the moment we arrived until the moment we departed, our experience was absolutely fantastic! A special thank you to Deric at reception, who went above and beyond to make our stay memorable. He was incredibly kind, professional, attentive, and genuinely welcoming. He remembered our names throughout our entire stay, personally called us when our room was ready, and made sure our luggage was delivered directly to our room. It's those thoughtful, personal touches that transform a great hotel stay into an exceptional one. Deric is truly an asset to the St. Regis team! The restaurant was equally impressive. The food was absolutely delicious, and the bartenders were outstanding! A huge shoutout to Danny, aka "D-Money," who took care of us throughout our stay. He was phenomenal! Friendly, personable, entertaining, and incredibly talented behind the bar. And I have to say, he makes one seriously amazing Bloody Mary! If you stop by the bar, definitely ask for Danny! What impressed us most was the consistency of the service. Every interaction felt warm, genuine, and personal. The entire team made us feel like valued guests rather than just another room number. We genuinely cannot think of a single complaint about our stay. Everything was wonderful from beginning to end. Luxury hotels are easy to find in Washington, D.C., but exceptional people and truly memorable service are what make a hotel special. The St. Regis has both. We will absolutely be returning and cannot recommend this property highly enough!

TH

teddy hernandez

1/5Google· 2 weeks ago

Very bad experience, the server named Gabby was very rude and unprofessional. First there was a language barrier, which was very agitating. I was there for the afternoon high Tea, the server left me and my daughter for over an hour and did not check on us to see if we needed water or anything. We were there over an without water. When I tried getting her attention by signaling to her with my hand she looked me dead in the face and walked the other way, so unprofessional. When I brought this up with her about what she did she wants to argue back and forth with me. Which was rude and unprofessional, she has no customer service skills I brought this to the manager attention and of course he was nonchalant about the situation talk about unprofessional too. I don't even think the server understands the training manual, because of her actions and her behavior. The only professional staff at the time was a gentleman named Barry. He was very helpful and professional unlike the two stooges. Also I could have ended up in the emergency room half dead had I not mentioned that I had a shellfish allergy and could not eat that but they were serving me this with the tea that day. On top of this the appetizers they served with the Tea were horrible. Later that day I got sick in the stomach and had diarrhea all night. Don't waste your time and money going there, go to the one at the Waldorf, I highly recommend that place because I went there first and everything was great with a great atmosphere and a professional staff and the food was one hundred times better and at least they offered me and my daughter water, champagne and tea

TM

Trip.com Member

4/5Trip.com· 4 months ago

For the price we paid, we would expect service to be impeccable but sadly this was not the case. Firstly, when we arrived there was no bell boy to assist us with our luggage bags until much later. Next, the iron inside our room was not working properly with water leaking so we had to request for a replacement and that took them another 20 mins before it was delivered. This was only after we made another call to inform them that we are rushing for time. Lastly during breakfast, when we highlighted to the staff that the watercress served on avocado toast was not fresh, all he did was just gave me a plate to put away the wilted watercress. I would expect that they would highlight to the kitchen and be more mindful of what they served in a 5 star hotel.

JG

Julie Gagnon

5/5Google· 3 months ago

We booked last minute because our original hotel had the entire air conditioning system go out of service. We stayed in Washington for the 250th celebration and heat was over 100f for 3 days. When we arrived at St. Regis, he front desk and everyone was so helpful and accommodating. After we checked in the manager called to ensure we were settled and discounted our room because there was a shortfall with our room, they were apologetic but wanted to make it right. The room was very comfortable, the staff over the top helpful. The food at Alhambra was amazing as well. When you imagine staying in luxury this hotel was a perfect example. It was definitely a refuge from the heat and long walks.

JD

Julia Delmuras

1/5Google· 4 months ago

It’s a very beautiful hotel a stunning building. Built in 1926, 100 Years ago ! Love the building! But the thing is The Tea Party I went there it’s incredibly expensive. You get just a couple of scones and a small pot of tea—it’s very pricey. For that kind of money, they could have offered so much more, but instead, you get a couple of cookies, couple of scones and a small pot of tea all for $280 or $300! But the atmosphere inside the hotel is very beautiful and calm, quiet, I loved it, and I liked the classical music. Everything is great, except that they charge a lot of money for tea :) 👍🏻😘

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Clay D

5/5Google· 4 months ago

We had an outstanding stay at The St. Regis Washington, D.C. From the moment we arrived, the level of service was exceptional. The staff was polite, professional, and attentive, making us feel welcomed throughout our stay. The bellmen and valet attendants were especially courteous and professional, providing first-class service from check-in to departure. The hotel itself was beautifully decorated with an elegant and sophisticated style that perfectly complements the historic character of the property. Our room was immaculate, spacious, and thoughtfully appointed. The bed was exceptionally comfortable, providing a great night's sleep after a day of exploring Washington, D.C. The bathroom was equally impressive, featuring high-end finishes, plenty of space, and luxury touches throughout. One of our favorite features was the bidet toilet with a heated seat, which added an extra level of comfort and luxury to the experience. Every detail of our stay reflected the high standards of The St. Regis. If you're looking for a luxury hotel in Washington, D.C. with outstanding service, elegant accommodations, and exceptional comfort, we highly recommend The St. Regis. We would gladly stay here again.