Park Hyatt Zurich – City Center Luxury

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Carole Bonneau

5/5Google· a week ago

The concierge manager - Jens Maier - went out of his way to make sure that my husband and I had the very best day in Zurich. He gave us his personal walking tour with a map he created for his guests. He also suggested and made a reservation for us at a Fondue restaurant. Forever grateful I got to taste this. The best I have ever had! Thank you Jens for making this day special.

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Trip.com Member

4/5Trip.com· a year ago

Top rooms, very friendly front desk and concierge. Unfortunately chaotic lobby restaurant with unprofessional staff, forgotten orders, cold food. Not appropriate for such a hotel, needs to be fixed.

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U5988YCjonathand

5/5Tripadvisor· 2 months ago

Had a fantastic time at the Park Hyatt Zurich hotel! The staff was amazing and the room was beautiful. The location was near the lake and close to restaurants and shopping. Would definitely stay there again. The staff was very accommodating. The atmosphere at the resort felt very luxurious and everything I had hoped for.

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Karl Leibensperger

5/5Google· 3 months ago

A fantastic room with which we will forever compare all others. I especially loves the layout of the tub and shower and appreciated the automatic shared. They have great staff, including especially Natalia, who explained to us their train system and helped tremendously with ticket issues. The location is superb.

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Sam C

5/5Google· 3 months ago

Its a nice hotel and in a good location that is a bit quieter but close to trams. Rooms and staff are nice, breakfast was great. The price is pretty high though even for Zurich.

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Oversky

4/5Google· 4 months ago

I have stayed at Park Hyatt Zurich several times, and it continues to be one of my favorite hotels in Zurich. From the moment you arrive, you can feel the professionalism and attention to detail that define this property. The rooms are spacious, elegant, and impeccably clean, offering the perfect balance between luxury and comfort. The atmosphere throughout the hotel is sophisticated yet relaxed, making every stay enjoyable. What truly stands out is the exceptional service. Every member of the staff I encountered was friendly, welcoming, and genuinely dedicated to ensuring guests have a pleasant experience. The level of hospitality is exactly what you would expect from a world-class luxury hotel. The location is also excellent—close enough to explore the city easily while still offering a peaceful environment away from the busiest areas. The bar, restaurants, and overall facilities are all maintained to a very high standard. After multiple stays, I can confidently say that Park Hyatt Zurich has never disappointed me. If you are looking for luxury, comfort, outstanding service, and a memorable experience in Zurich, I highly recommend this hotel.

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Genya Fox

3/5Google· a month ago

Our stay at the Park Hyatt Zurich came under very stressful circumstances after our flight was canceled and Swiss Air was holding our luggage, leaving us with essentially nothing. There were some genuinely wonderful aspects of our experience, but unfortunately, the condition and atmosphere of the hotel itself did not live up to what I expect from a five-star Park Hyatt. The absolute highlight of our stay was the incredible woman at the front desk who checked us in. When she learned that our luggage was being held by the airline, she immediately gathered whatever essentials the hotel had available for us — dental kits, makeup remover, shaving kits, and other necessities. It was an incredibly thoughtful gesture after a very difficult day. When we got to our two rooms, however, both had an extremely strong and unpleasant food/cooking odor. My son and I both suffer from migraines, and the smell was simply too intense for us to stay in those rooms. The same wonderful front desk employee personally walked with me to multiple rooms on different floors to make sure we could find two rooms where we would be comfortable. She was patient, kind, and genuinely concerned about our experience until she finally found two rooms that worked for us. She deserves enormous recognition. This is exactly what exceptional hospitality looks like — taking ownership of a guest's problem and going far beyond what is required to solve it. Park Hyatt should absolutely recognize her, and frankly, employees like her are the ones who should be promoted. She turned what could have been a terrible arrival experience into something much better. Dinner at the hotel was another bright spot. We were exhausted, hungry, and already dealing with a canceled flight, missing luggage, and rebooking issues, so being able to have a very good dinner without leaving the hotel was wonderful. Everything we ordered was tasty, the service was excellent, and the atmosphere helped lift our spirits after an extremely stressful day. Unfortunately, the physical hotel itself was disappointing. While the rooms are spacious, the decor feels dated and neither the bedroom nor bathroom had the warmth, refinement, or sense of luxury I would expect from a five-star hotel at this price point. The room felt much more like a standard Marriott-level business hotel than a luxury Park Hyatt. More concerning was the odor throughout the hallways. We went to three different floors while looking at rooms, and there was a very strong smell in the carpeted corridors on each one. I don't know whether it comes from food deliveries and trays sitting in the hallways, pets, the carpeting itself, or simply the need for a much deeper cleaning, but it was extremely noticeable. At a five-star property, guests should not have to search through multiple rooms and floors to find accommodations without a strong odor. Overall, the staff member who assisted us and our dinner experience were truly five-star. Unfortunately, the hotel itself was not. The property feels like it needs a significant facelift as well as a thorough deep cleaning, particularly of the carpeted areas and hallways. I am extremely grateful to the woman at the front desk who took such exceptional care of our family. She was the definition of outstanding hospitality and deserves tremendous credit. I only wish the physical property matched the level of service she provided.

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alexis curls

5/5Google· 2 months ago

Fabulous hotel! My husband and I only stayed for one night, but it was amazing. The hotel itself is stunning, the staff made us feel so welcome, and the location is great. We mentioned that we were visiting Switzerland on our honeymoon, and they surprised us with champagne, balloons, chocolate-covered strawberries, and a handwritten note. I called the front desk to ask for ice, and before I had even hung up the phone, someone was at our door with a bucket of ice and a chilled bottle. If you’re looking for a place to stay in Zurich, I would definitely recommend this hotel. :)