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Aleera Sinclair

4/5Google· 5 months ago

⭐ Overall Rating: 8.0/10 Service: 7/10 Location: 7/10 Breakfast: 8/10 Cleanliness: 10/10 Room/Facilities: 8/10 Value for Money: 8/10 (€81 in April) The overall stay was pleasant, though the service experience was somewhat inconsistent. On one hand, the staff were exceptionally friendly: we received a room upgrade and, when we asked later in the evening, they even turned on the sauna specifically for us at a late tome, which was greatly appreciated. On the other hand, there was very little information provided either during check-in or inside the room regarding the hotel’s facilities and services. For example, there was no information about the sauna area, which is rather hidden within the property, and even once it was turned on, there were no towels or shower gel available/brought there - guests need to bring these items from their rooms, but this was not communicated. The location is quieter and more remote than expected, with Coimbra being a longer drive away. However, this also results in a very peaceful atmosphere. The soundproofing of the rooms was excellent - despite having neighbors with children, we did not hear any noise at all and only realized they were there when meeting them in the hallway the next day. The room itself was very beautiful, offering lovely views and a large bed. The only comfort issue was the mattress, which was extremely firm. Breakfast included allergen labeling, which was appreciated, and some background music created a pleasant atmosphere. However, vegan options were very limited. Despite informing the property in advance during booking, there was nearly nothing available - no lt even soy milk or a vegan yogurt. The coffee preparation was also somewhat disappointing. For example, a cappuccino ordered at a premium price was essentially served as an Americano with milk, resulting in a rather poor taste. Overall, the hotel offers a very clean and peaceful stay with friendly staff and beautiful rooms, though communication regarding facilities and dietary inclusivity could be improved significantly.

TM

Trip.com Member

3/5Trip.com· 5 months ago

Actually the room without maintenance well. And the room can’t open the curtain coz people can see through to my room if I open. So we changed the room without jacaccui , but we found the window door almost fall down and so many mosquitoes came to my room from the garden . So I closed and found the way to out all mosquitoes. Also the room was too dark even turned on all the lights, aircon not working. So many problems. So we decided to leave early morning after breakfast. Not comfortable

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Niseaz

5/5Tripadvisor· a year ago

Stayed for a night and honestly, I wish I had stayed longer. The place is beautiful, a perfect mix of historical charm and modern comfort. The building itself is stunning, with lovely gardens and quiet surroundings that make it feel like a proper getaway.|The room was super clean, spacious, and very comfortable. Elegant without feeling too formal. Breakfast was fresh and delicious, with a nice variety to choose from.|There’s also free parking, which was super convenient.|All in all, a peaceful and memorable experience. Would definitely stay here again!

PB

PM Biffa

5/5Google· 4 months ago

What a wonderful hotel. Its in a little bit of a strange location, but when you step inside its amazing. Incredible value for money, lovely staff, great breakfast, stunning pool. A must stay if in the area.

ZG

Ziad Ghandour

2/5Google· 6 months ago

It looks like a luxury hotel but looks can be deceiving. I wouldn’t pay more than 50-60€ per night for a hotel like this. The room smelled heavily like chlorine, the mattresses are too hard, the shower kept jumping from hot to cold and was unusable. The breakfast was smelly, and the pool area wasn’t quiet due to works nearby, also no seats next to it. The hotel is obviously heavily understaffed. I won’t come back.

TM

Trip.com Member

3.7/5Trip.com· 9 months ago

The hotel reception was poor, no effort was made to inform us of the hotel’s amenities or location of the amenities. The port wine at the reception was on display but was never offered to us or the other guests. The cleaning staff were very friendly, congratulations. The heating unit was located outside near the window of the room and was surprisingly loud. The worst of all was a male guest using the sauna and steam room while completely *****! Shocking lack of hygiene!!!

HL

Harry Lamba

4/5Google· a year ago

A peaceful hotel just outside Coimbra — overall a pleasant stay. We really enjoyed our time here. The location is quiet and relaxing, perfect for unwinding after exploring the city. However, we wish we had been informed at check-in about the hotel's amenities, such as the pool and sauna — we only found out about them later and missed the chance to enjoy them. The staff were generally friendly and helpful. That said, we did encounter an issue during check-out. We had an early morning drive to Lisbon to catch a flight, and despite informing Rickey at the front desk about our urgency, he disappeared for over 10 minutes when we came down to check out. No one else was available at reception, which added unnecessary stress to our departure. One small suggestion: it would be great to have a percolator or kettle in the room. Since the restaurant doesn’t open until around 10 a.m., there was no way to have tea or coffee beforehand. Breakfast was very good — fresh and satisfying.

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annadG7743UV

5/5Tripadvisor· a year ago

We had an amazing stay at Palácio São Silvestre – everything was absolutely perfect. The building itself is stunning, full of history and charm, but at the same time very comfortable and modern. The rooms were spotless, the beds super cozy, and the staff incredibly friendly and helpful. The vibe of the place is just fantastic – peaceful, elegant, and unique. You really feel like you’re staying in a historical palace, but with all the modern touches you need (including excellent Wi-Fi!). The pool and spa area were a highlight, and the entire property is beautifully maintained. Honestly, we loved everything.